Question Fresh Win 10 installation on a separate drive, PC reboots constantly in multiple specific games

ribasmudj

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Nov 7, 2019
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I recently installed Windows 10 on one of my SSDs while I've been running Win11 for over 6 months now, because I had some major performance issues on the CPU side in some titles so I wanted to check if a different, fresh OS installation would help.

Surprisingly enough it did, and the same games, namely WoW and GW2 were running far better than they should. However, I started getting constant system reboots in specific titles like Genshin and WoW, this would mostly happen immediately after booting the game and entering the game world, or within a minute or 2 of playing. In other much more demanding games, I'm getting no reboots. I tested OCCTP benchmark to check for PSU issues since that seems to be the most likely cause from other posts I've seen, and it ran all components at max power usage for 20 minutes with no issues.

I then booted back into the Win11 install on my other drive, and there are again no issues in either of these games, or any other game and stress test. So hardware doesn't seem to be the problem, there is something related to the clean Win10 installation that's causing reboots in certain titles, that's also not related to pure power draw or anything else. I have a 4080/5800x3D/32GB of 3600mhz ram and a 750w Seasonic PSU.

Is there any way that I can narrow down what's causing the reboots that only seem to be the problem on the new Win10 but not the old Win11 drive?
 
Some programs and games write information to your OS drive (registry entries, app data info, etc) upon installation. Your Windows 10 wouldn't have those.
I suspect you'd have to reinstall games while in Windows 10
 
What memory configuration? 4x8GB? 2x16GB?
What modules? Using A-XMP/DOCP?
Can you show screensots from CPU-Z - memory and spd sections?
(upload to imgur.com and post link)
I'm using 4x8GB config and not sure about the modules, how can I check and report back? I'm using XMP profile 1 in BIOS and the memory is running at its 3600mhz.
Here are the CPU-Z screens too: View: https://imgur.com/a/BbAfDr7


Some programs and games write information to your OS drive (registry entries, app data info, etc) upon installation. Your Windows 10 wouldn't have those.
I suspect you'd have to reinstall games while in Windows 10
I did reinstall both of these games on the new OS installation and they were working without any issues for a few days. Then I first started getting reboots in Genshin, I removed the CPU negative PBO curve, and they seemingly stopped, but then they started happening in WoW for no reason and without and overclocks/undervolts.

I tried running games like TLOU part 1 and Jedi Survivor which are using much more resources than WoW, and neither of them causes a system reboot.
 
I'm using 4x8GB config and not sure about the modules, how can I check and report back? I'm using XMP profile 1 in BIOS and the memory is running at its 3600mhz.
Here are the CPU-Z screens too.
With 4 modules command rate has to be set to 2T. You have 1T currently.
Also using 4 modules may limit max achievable ram OC.

1. Set command rate to 2T. Test stability.
2. If still getting reboots, then reduce DRAM frequency to 3400mhz or 3200mhz and test again.
 
I recently installed Windows 10 on one of my SSDs while I've been running Win11 for over 6 months now, because I had some major performance issues on the CPU side in some titles so I wanted to check if a different, fresh OS installation would help.

Surprisingly enough it did, and the same games, namely WoW and GW2 were running far better than they should. However, I started getting constant system reboots in specific titles like Genshin and WoW, this would mostly happen immediately after booting the game and entering the game world, or within a minute or 2 of playing. In other much more demanding games, I'm getting no reboots. I tested OCCTP benchmark to check for PSU issues since that seems to be the most likely cause from other posts I've seen, and it ran all components at max power usage for 20 minutes with no issues.

I then booted back into the Win11 install on my other drive, and there are again no issues in either of these games, or any other game and stress test. So hardware doesn't seem to be the problem, there is something related to the clean Win10 installation that's causing reboots in certain titles, that's also not related to pure power draw or anything else. I have a 4080/5800x3D/32GB of 3600mhz ram and a 750w Seasonic PSU.

Is there any way that I can narrow down what's causing the reboots that only seem to be the problem on the new Win10 but not the old Win11 drive?
The constant reboots in specific games on your fresh Windows 10 installation could be due to compatibility issues. Ensure game compatibility, update drivers, verify game files, disable overclocking, run games in compatibility mode, and monitor system temperatures to narrow down the cause.
 
With 4 modules command rate has to be set to 2T. You have 1T currently.
Also using 4 modules may limit max achievable ram OC.

1. Set command rate to 2T. Test stability.
2. If still getting reboots, then reduce DRAM frequency to 3400mhz or 3200mhz and test again.
I set RAM to 2T and I'll report back if I get any reboots, but I don't think this is a hardware issue or BIOS related since I don't get any such reboots on Win11 both before installing Win10 on this other SSD, and now when I boot to W11. I think it's something Window's related but no idea what since I didn't edit any particular settings that could be doing this since installing it a few days ago, and the general performance is great when it's not rebooting.

It's pretty random as last night I could run WoW for 2 hours but it rebooted 5 min into GW2 this morning.

Also what does RAM to 2T have any adverse performance implications compared to 1T?

The constant reboots in specific games on your fresh Windows 10 installation could be due to compatibility issues. Ensure game compatibility, update drivers, verify game files, disable overclocking, run games in compatibility mode, and monitor system temperatures to narrow down the cause.
Drivers are updated and Windows updates all installed, OC disabled and temps are great etc. It's basically the same as how the system runs temp-wise as in W11, and the BIOS/Nvidia driver settings are all the same, but some incompatibility definitely exists.
 
I set RAM to 2T and I'll report back if I get any reboots, but I don't think this is a hardware issue or BIOS related since I don't get any such reboots on Win11 both before installing Win10 on this other SSD, and now when I boot to W11. I think it's something Window's related but no idea what since I didn't edit any particular settings that could be doing this since installing it a few days ago, and the general performance is great when it's not rebooting.

It's pretty random as last night I could run WoW for 2 hours but it rebooted 5 min into GW2 this morning.

Also what does RAM to 2T have any adverse performance implications compared to 1T?


Drivers are updated and Windows updates all installed, OC disabled and temps are great etc. It's basically the same as how the system runs temp-wise as in W11, and the BIOS/Nvidia driver settings are all the same, but some incompatibility definitely exists.
that's true
 
It would be showing in the Apps & Features list if it was installed. However, the drivers it installs would still be in use even after it was uninstalled had it been installed at some point. You would see a StoreMI driver being loaded under Device Manager -> Storage controllers. It sounds like that's probably not what has happened, though.

Do you have any dump files in C:\Windows\minidump you can make available for analysis? You would first need to copy (NOT move) the minidump folder to your Desktop and then work with the copy to avoid permission issues, zip the copy, and then provide a download link to the zip.
 
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