Fresh Windows 10 Install Crashes after 5 Minutes

[sethandrewsab]

Hello,

I've just finished building my first PC and, as far as I can tell, everything works. So I use my flash drive to install windows and then it proceeds as normal and boots into the desktop. I start to download drivers, and then it crashes (EDIT: actually, the monitor was just losing signal). This has happened 3 times now, using varying methods. Most recently, I've been sure to boot with UEFI.

I'm installing Windows 10 on a Samsung 960 Evo M.2 nvme device. I don't know if that affects it. Here's my hardware:

- AMD Ryzen 5 2600x
- MSI X470 Gaming Plus
- Samsung - 960 EVO 500GB M.2-2280 SSD
and so on.

I haven't changed any options in my BIOS besides deselecting Legacy mode.

Most recently, I tried restarting my computer (normally, through Windows menu) right after installation. It works and I log back in, but in a couple of minutes Windows crashes once again.

I'd seriously appreciate any help, as I'm new to this so lots of things I don't understand yet. Thanks!

EDIT: For posterity, you will want to check and make sure your monitor isn't messing it up. I was about to go to a tech store to get my graphics card checked when, on a whim, I decided to try connecting my PC to a TV and, lo and behold, it works. I'm now enjoying my new computer, and I hope you enjoy yours, too. Take care.

 

[Barty1884]

What are you experiencing as far as "crashes"? Shutdowns? Freezes? etc...

Please post your full system spec.


Given a clean OS install, the issue is most likely hardware related - unless it's a driver issue caused by Windows update (causing a driver conflict).

Are you connected to the internet when this happens ? Can you check Windows update for any update(s) that have occurred immediately prior to the crash? There will likely be a lot of updates following a clean install, but I'd focus more on drivers that you have already sourced (so chipset et al).

 

[sethandrewsab]

What are you experiencing as far as "crashes"? Shutdowns? Freezes? etc...

Please post your full system spec.


Given a clean OS install, the issue is most likely hardware related - unless it's a driver issue caused by Windows update (causing a driver conflict).

Are you connected to the internet when this happens ? Can you check Windows update for any update(s) that have occurred immediately prior to the crash? There will likely be a lot of updates following a clean install, but I'd focus more on drivers that you have already sourced (so chipset et al).

Full specs:

- MOBO: MSI X470 Gaming Plus
- CPU: AMD Ryzen 5 2600x
- GPU: EVGA GTX 1070 TI SC 8GB
- RAM: 16gb 3000mhz ram (rated at 3200)
- SSD: Samsung - 960 EVO 500GB M.2-2280 SSD
- Monitor: Dell S2417DG
- PSU: EVGA Gold 80+ 750 watt

I am connected to the Internet when this happens. It seems to mostly happen while I'm doing big downloads (downloading drivers), but that might just be bias. On my next try, I'm going to try not downloading anything for 30+ mins to see if that is sparking the issue. On my last try, I opened task manager, and there weren't really any issues, everything ran normally. However in dxdiag I did notice that Windows did not yet recognize my graphics card and was using integrated graphics, probably because no graphics driver yet.

Whenever I crash, the monitor flickers and then goes black (doesn't turn off, just goes black, says "no signal.") The computer remains on, however, including all of the fans, LED, etc. If I try to boot from SSD after a crash, the monitor shows the MSI screen then signals on and off until ultimately showing no signal.

 

[sethandrewsab]

Update: Even after not doing anything, after about 10 minutes, Windows 10 crashed again. Going to try not connecting to the internet and instead leaving it to run basically on idle, without doing anything. If it runs on idle for half an hour, I'll say it was probably Windows automatically downloading stuff that messed it up, unless it had to do with my SSD in the download process. So I'll load drivers onto the computer using another USB, if installation messes up it's gotta be my ssd. This seem right?

 

[Barty1884]

Possibly. It should rule out driver conflicts etc .

Are you monitoring CPU/GPU temperatures? You might be overheating...although I'd expect a full shutdown if that were the case.

Could be hardware related. What memory do you have installed? I see you're running 3000MHz when it's rated for 3200MHz? Are you having stability issues there? disable XMP and run at 2133/2400MHz temporarily, see if that fixes the issue.

 

[sethandrewsab]

Possibly. It should rule out driver conflicts etc .

Are you monitoring CPU/GPU temperatures? You might be overheating...although I'd expect a full shutdown if that were the case.

Could be hardware related. What memory do you have installed? I see you're running 3000MHz when it's rated for 3200MHz? Are you having stability issues there? disable XMP and run at 2133/2400MHz temporarily, see if that fixes the issue.

Update! I unplugged the Ethernet before installing windows 10 this time. 18 minutes in and no crash. I haven't touched the computer besides waking it up when the monitor went to sleep. Memory is rated at 3200MHz on an overclock, but its default speeds are 3000MHz. However because I am running BIOS on default settings to be safe, XMP is disabled and they are currently running at 2133MHz. I also suspected overheating at first, but if it were the CPU then the whole computer would turn off, and it definetely shouldn't be the GPU seeing as it hasn't done any work, as I don't have any drivers installed yet. Speaking of, just finished downloading the drivers I need and I'm going to try and install them now. If all goes well, I'll install them, restart, then try plugging in the internet to see what happens. Have you thought of any other ideas? I've seen safe mode mentioned once or twice but I'm not exactly sure what that would accomplish.

 

[Barty1884]

I agree, CPU/GPU *shouldn't* be the issue, but stranger things have happened.

SafeMode, I doubt is necessary here. It's useful when there's a suspected software issue - with a clean OS install, you're not dealing with that here.

I'd run MemTest86 just to rule out the memory at JEDEC standard speeds*.
https://www.memtest86.com/

FWIW, 3000MHz is not a "standard" for any DDR4. The JEDEC standard is either 2133 or 2400MHz. Anything beyond that is technically an overclock, be it via XMP or manual.

What memory do you have, specifically? Does it appear on the QVL for your motherboard? While X470 certainly improved RAM compatibility, it's not a forgone conclusion that everything will just "work" without issue.

 

[sethandrewsab]

I agree, CPU/GPU *shouldn't* be the issue, but stranger things have happened.

SafeMode, I doubt is necessary here. It's useful when there's a suspected software issue - with a clean OS install, you're not dealing with that here.

I'd run MemTest86 just to rule out the memory at JEDEC standard speeds*.
https://www.memtest86.com/

FWIW, 3000MHz is not a "standard" for any DDR4. The JEDEC standard is either 2133 or 2400MHz. Anything beyond that is technically an overclock, be it via XMP or manual.

What memory do you have, specifically? Does it appear on the QVL for your motherboard? While X470 certainly improved RAM compatibility, it's not a forgone conclusion that everything will just "work" without issue.

Corsair Vengeance LPX 16GB (2x8GB) DDR4 DRAM 3000MHz C15

I crashed again. The computer lasted 22 minutes while idling without Windows or I downloading anything, so we can assume that the issue is probably Windows and drivers. The crash happened specifically while I was installing GeForce drivers. I moved the driver installer from the USB to the computer just fine, but once it began to install the drivers the crash occurred. I'm seriously clueless on what's going on now. I'll run memtest from the USB but i'm more leaning toward some issue with drivers, perhaps specifically pertaining to graphics card. How do we check something like that?

 

[Chicano]

• Safe Mode would help rule out drivers since most are disabled and only basic drivers are enabled. Enable Safe Mode from Cortana search > type; MSCONFIG > Boot tab

• You can also configure the system to show a BSOD and not crash without showing one if it is a driver issue. The BSOD should also show an error code to search for its cause.

• You can use BlueScreenView to look for a dump file that can be created and not shown if the System is not configured to show it. It may have registered all previous crash causes.

• If it still doesn't show a BSOD or save a dump file, it would indicate a power issue.

• Try installing the GeForce drivers from Safe Mode

 

[sethandrewsab]

• Safe Mode would help rule out drivers since most are disabled and only basic drivers are enabled. Enable Safe Mode from Cortana search > type; MSCONFIG > Boot tab

• You can also configure the system to show a BSOD and not crash without showing one if it is a driver issue. The BSOD should also show an error code to search for its cause.

• You can use BlueScreenView to look for a dump file that can be created and not shown if the System is not configured to show it. It may have registered all previous crash causes.

• If it still doesn't show a BSOD or save a dump file, it would indicate a power issue.

• Try installing the GeForce drivers from Safe Mode

Hello,

Thank you for joining the discussion. Unfortunately I don't know how to configure my computer to show BSOD. Also, I'm not sure how BlueScreenView will work, since after a crash I can't get into Windows 10 anymore. Either way, I'm not sure how to do either of those things.

On my most recent try, I tried to see exactly when the crash happens. I did successfully install Chipset, Ethernet, and Audio drivers, with restarts inbetween.
I have narrowed down precisely the moment the computer crashes while connected to Ethernet. I forced Windows 10 to check for updates and watched. The following 6 were downloaded:

1. Definition Update for Windows Defender Antivirus - KB2267602 (Definition 1.273.1056.0)

2. 2018-07 Cumulative Update for Windows 10 Version 1803 for x64-based Systems (KB4340917)

3. NVIDIA - Display - 10/27/2017 12:00:00 AM - 23.21.13.8813

4. Windows Malicious Software Removal Tool x64 - July 2018 (KB890830)

5. 2018-07 Security Update for Adobe Flash Player for Windows 10 Version 1803 for x64-based Systems (KB4338832)

6. Advanced Micro Devices - System - 4/17/2018 12:00:00 AM - 1.0.0.55

The order in which they were downloaded was 1, 4-6 basically at the same time, then 2 and 3. 2 went to 99%, then 3 was downloaded, then the computer crashed as all of the updates read "Pending Install." (something like that.) Once again, NVIDIA driver was here. So I'm seriously suspecting the issue has to do with NVIDIA driver somehow.

If you respond quickly with instructions to see crash dumps, I'll do that - otherwise, I'm going to take your other advice and try installing the NDIVIA drivers in safe mode. Thank you, hope to hear back soon.

 

[sethandrewsab]

Please help. I followed your instructions to install NVidia driver on safe mode. It installed without a hiccup. But when I restarted into normal mode, Windows crashed (continued to not boot.) And now I can't get into BIOS or anything like that. When I turn on the computer the monitor is blank. I double checked the cables (I had messed with connecting with superspeed USB and HDMI to MOBO to see if that would work, but it didn't.) I'm back on DisplayPort connected to Graphics Card and it's just a blank screen. What's going on here!?

 

[Chicano]

Sorry for the delay in responding. The blank display is probably due corrupted BIOS... reset it and try with the previous video source. https://www.wikihow.com/Reset-Your-BIOS

To configure the computer to show a BSOD: Go to Control Panel > System > Change Settings > Advanced > Startup and Recovery > Settings > On System Failure, clear the box on Automatically Restart > in Write Debugging Information > Automatic Memory Dump. This is the file Blue Screen View will automatically read when you run it. If it doesn't show any information, it would be because nothing was written on the Dump file, due to the computer crashing so suddenly that time did not allow for anything to be recorded... this can happen due to power cut-off or RAM memory crash.

 

[sethandrewsab]

Sorry for the delay in responding. The blank display is probably due corrupted BIOS... reset it and try with the previous video source. https://www.wikihow.com/Reset-Your-BIOS

To configure the computer to show a BSOD: Go to Control Panel > System > Change Settings > Advanced > Startup and Recovery > Settings > On System Failure, clear the box on Automatically Restart > in Write Debugging Information > Automatic Memory Dump. This is the file Blue Screen View will automatically read when you run it. If it doesn't show any information, it would be because nothing was written on the Dump file, due to the computer crashing so suddenly that time did not allow for anything to be recorded... this can happen due to power cut-off or RAM memory crash.

Thanks for responding. I actually figured it all out yesterday (and the day before.) The corrupt display was fixed by simply discharging power from the system (unplug, hold power button.) And the actual problem with the nvidia drivers crashing Windows was actually just my monitor. When I connected a TV instead, everything was fine. I returned the defective monitor thru Amazon and I'm receiving a new one tomorrow. Cheers!