Question Fried motherboard, still at a loss of what may have caused it.

Nov 23, 2020
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Hello, I was using my 6 month old build when it suddenly decided to become a BBQ pit, it turned on just fine and then a small spark sound, no loger a video signal and then the burnt plastic smell. I could see the flame coming from the top of the case. Rushed to unplug everything and asses the damage, apparently the only thing that got toast was the motherboard. I got no luck trying to claim the warranty from the seller or ASUS (6 month of use mind you). Here are the specs:

PSU: Corsair RM850i
Motherboard: ASUS PRIME H310M-R R2.0
CPU: Intel Core i5 9400F, 2.90 GHz
GPU: ASUS NVIDIA GeForce GTX 1650 SUPER Phoenix OC Edition, 4GB GDDR6
RAM: Corsair Vengeance DDR4 PC4 19200 (2400MHz), CL16, 4 GB (x1)

I was already able to test the PSU, the GPU and the drives, they all work perfectly and triple checked there's nothing in the case that could have caused a short.

 

AdamG

Distinguished
Dec 21, 2013
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Unfortunate, I've never seen a motherboard with a sticker on the back, good thing that didn't burn up too lol. Its too bad you didn't buy it from newegg you might have been able to contact ASUS for manufacturer warranty replacement potentially. On the bright side, you can upgrade now I guess, unless you are set on using the same cpu with another 300 series lga1151.
 
Nov 23, 2020
2
0
10
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Unfortunate, I've never seen a motherboard with a sticker on the back, good thing that didn't burn up too lol. Its too bad you didn't buy it from newegg you might have been able to contact ASUS for manufacturer warranty replacement potentially. On the bright side, you can upgrade now I guess, unless you are set on using the same cpu with another 300 series lga1151.
It came in like that, thought it woud cause no harm to leave it like that in case it could void warranty or the like.

I don't live in the US, so newegg is not a viable option, and I can't unfortunately do the investment to upgrade right now, I am getting a new 1151 board from another vendor, an AORUS Micro ATX B365 M ELITE, S-1151
 

AdamG

Distinguished
Dec 21, 2013
85
11
18,545
1
It came in like that, thought it woud cause no harm to leave it like that in case it could void warranty or the like.

I don't live in the US, so newegg is not a viable option, and I can't unfortunately do the investment to upgrade right now, I am getting a new 1151 board from another vendor, an AORUS Micro ATX B365 M ELITE, S-1151
I see, the cpu isn't too bad bench anyway so its not a huge issue. I mean what warranty would you void if they won't replace the board when it has a component failure? Its not conductive anyway so that wouldn't be a issue in all honesty, just glad it didn't catch fire. XD
 

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