Question Friend's computer freezes and blue screens at random times. Mostly when playing games.

Nov 30, 2019
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Disclaimer:
I don't know too much about computers, only bits and pieces I've picked up over the years, I'll try to be as helpful as I can in giving details!

Computer freezes at random times. Even when not doing anything in particular, and being away from keyboard. It happens more often when playing games.

The freezes are sudden and without warning, and the only way to get out of it is to manually restart. Sometimes, the freeze turns into a blue screen. The percentage on the blue screen freezes at 50% so a manual restart is still needed.

There was a 1 week interval where freezes did not happen. Friend does not remember what made them stop for a week, but does remember that a graphics driver update made them start again. Going back to the previous driver version did not help. Then going back to the new version again, also did not help.

Computer specs:


Things we've tried:
Vacuuming the outside and inside of the computer to get rid of dust.
Checking to see if the temperature gets too high. It rarely gets any higher than 50 C. 60 C on a really bad day.
Disabling things in Task Manager that use a lot of resources.
Playing on the lowest possible graphics settings.
Reverting to the previous graphics driver version. Updating again.
Repairing games.
Chkdsk to scan the whole hard drive.
 

rounakr94

Honorable
Jul 28, 2013
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Open the ram and clean its contact with a lint free cloth and do the same with the gpu, de-dust their slots and then recheck.

Also if you use a crappy no name psu then that can be a issue too but that will come in step two
 

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