[SOLVED] Friend's Mother's Laptop is broken

[Fatblabs]

Recently my Friend's Mother's laptop is broken. He says that whenever he turns on the laptop, the HP logo pops up and then freezes and then shuts down completely.

(sorry if this isn't enough info this is all that my friend told me)
What seems to be the problem?
Model number of his mother's pc: RTL8723BENF


Any possible troubleshooting to help identify the problem? (removing parts is fine)

 

[USAFRet]

Recently my Friend's Mother's laptop is broken. He says that whenever he turns on the laptop, the HP logo pops up and then freezes and then shuts down completely.

(sorry if this isn't enough info this is all that my friend told me)
What seems to be the problem?
Model number of his mother's pc: RTL8723BENF

Fixing by proxy rarely works.

You have no real idea what is wrong, and we out here have even less.

 

[punkncat]

Based on what you are saying and if I were going to take a wild guess based on nearly nothing?

Needs a new drive.

 

[Fatblabs]

Fixing by proxy rarely works.

You have no real idea what is wrong, and we out here have even less.

yeah i kinda was suspecting that

 

[Fatblabs]

Based on what you are saying and if I were going to take a wild guess based on nearly nothing?

Needs a new drive.

how do I even do that when it doesn't even boot?

 

[punkncat]

If it's showing a splash screen is indication that it's trying to POST. HP are rather funny about the key you have to hit in order to get BIOS, but assuming I am right you should be able to do that. From there you should be able to tell if BIOS is seeing the (presumable) HDD.

 

[USAFRet]

Based on what you are saying and if I were going to take a wild guess based on nearly nothing?

Needs a new drive.

Or dead/exhausted battery.

 

[Fatblabs]

Or dead/exhausted battery.

is the hard drive possible?

 

[USAFRet]

is the hard drive possible?

Multiple things are possible.

 

[Fatblabs]

Multiple things are possible.

that's what I was thinking

 

[Fatblabs]

Multiple things are possible.

He also noted that the fans kick in like as if it were in a benchmark test, could that ring some ideas?

 

[Fatblabs]

If it's showing a splash screen is indication that it's trying to POST. HP are rather funny about the key you have to hit in order to get BIOS, but assuming I am right you should be able to do that. From there you should be able to tell if BIOS is seeing the (presumable) HDD.

I will tell him to try that out, thanks!