Question Friend's PC randomly reboots while gaming!!

Devileyes

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Hi, it's been more than a couple of months that my friend's PC started rebooting randomly while playing intensive games like borderlands 3 and whatnot...
his specs are:
CPU: R5-3600X
GPU: EVGA GTX1080TI
MOBO: B450 GAMING PRO CARBON AC
RAM: G.SKILL F4-3200C16D-16GTZR Trident Z, 16GB,
CASE: CORSAIR CARBIDE 275R Mid-Tower Gaming Case
PSU: EVGA 850W G3

the things we did:
note:#5, as in checking temps, was being performed all along even before replacing the PSU

1-my first thought was the PSU
we have requested an RMA and replaced the PSU
However the issue was still persistent

2- my friend had an older system (older than the one mentioned above)
so we thought to do a whole upgrade of the system and we got the upgrades mentioned above.
the things that were changed from the upgrade are:
*CPU
*MOBO
*RAMS
*CASE

However the issue remained

3-we thought it might be the video card
so we replaced his video card with mine.
and the issue remained

4- we got him a new ssd to put his windows on (windows 10) and we replaced his old HDD with another new SSD as well with new sata cables
and the issue remained (where the PC reboots randomly when playing games)

5-oh and i forgot we checked his temps way before we replaced anything and even after replacing everything
his video card temps are 70-75 while gaming (max temps)
His ssd was at 41-45 max
his cpu does not go over 50-55 max

i may have forgotten some minor stuff..
but i am at a complete loss here and i have no idea what to do anymore..

anyone have any idea of whats going on here?
 

Devileyes

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Any logfiles or BSODs when this occurs, or just a complete reboot without warning? Given your hardware replacements already, next would be the motherboard. Any VRM temps available from motherboard? Case airflow around CPU socket adequate?
-Since BSOD viewer does not display anything that means its not a bsod.
-Yes it is just a random restarts and can happen anywhere between 10-25 minutes into the game
-motherboard was replaced as well, as mentioned above so i don't think its that, but i have also updated his bios just to make sure
also "VRM temps" can you elaborate?
if you mean is the temps adequate? then yes his CPU temps are really good
-Case has full fans, three from the front as intake
two on top as exhaust
1 in the rear as exhaust
*Though before he had a different setup for airflow
it was three front intake
two top intake
and 1 in the rear exhaust
but we have changed it to the one mentioned above
 
OK, thanks for the update. Regarding VRM temps, I'm referring to the voltage regulators on the motherboard. You may need MSI software, or a program such as HWInfo64 to look for readout during sustained loads. To be clear, this issue was occurring with the previous build as well, before CPU, Motherboard, and RAM were upgraded/replaced?
 
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Devileyes

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OK, thanks for the update. Regarding VRM temps, I'm referring to the voltage regulators on the motherboard. You may need MSI software, or a program such as HWInfo64 to look for readout during sustained loads. To be clear, this issue was occurring with the previous build as well, before CPU, Motherboard, and RAM were upgraded/replaced?
Thank you for the reply :), I had him download HWinfo and we are looking at the infos atm (here's a screenshot) can you check and see if we missed something? thank you
Yes exactly, the same issue with the previous cpu/motherboard/rams

edit: sorry heres the screenshot

 
Looking at the pics, everything seems to be normal for settings I'm familiar with. There should be an option in there to create continuous logfiles. This way, your friend could play until system crashes to see if there is someone going on right up to the crash itself that could be checked after a reboot. Given all the hardware upgrades/changes, are there any components left that were common between both setups currently? Seems very unlikely with all these hardware issues that something isn't the same somewhere. Is a surge protector or UPS being used? Utility voltage checked with a volt meter? What about other stresstest programs not relating to gaming, or GPU stresstests that aren't actual games?
 
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Devileyes

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Looking at the pics, everything seems to be normal for settings I'm familiar with. There should be an option in there to create continuous logfiles. This way, your friend could play until system crashes to see if there is someone going on right up to the crash itself that could be checked after a reboot. Given all the hardware upgrades/changes, are there any components left that were common between both setups currently? Seems very unlikely with all these hardware issues that something isn't the same somewhere. Is a surge protector or UPS being used? Utility voltage checked with a volt meter? What about other stresstest programs not relating to gaming, or GPU stresstests that aren't actual games?
Yes exactly i have already enabled the logfiles to see where it goes wrong
and yes some stuff were left in common and here is the breakdown
1-HDD: a 1tb normal seagate hdd which was already disabled to test if it was the issue. the PC rebooted even with this one unplugged
2- 4 case fans. Which were also unplugged to test if it was them and the PC still had the same issue\
3-PSU - which as mentioned before was also RMA'd multiple times.
edit: 4- also GPU: but we tested mine on his PC and it still had the same issue

right now im thinking of trying a cpu cooler and a new psu off amazon to test and then we can return whatever is not defective .


no surge protectors or UPS used (which we normally don't need in canada)
utility voltage not checked, but considering i live in the same apartment (we're roommates) i doubt that would be the issue since my PC is running just fine. (but lets say i get one to check it anyway, what would i be looking at? i have never had to use it before)

as for other tests, i have used cinebench and valley benchmark and both ran just fine evcen on highest settings with no restarts occurring during those tests
do you have any suggestions
 
Going to have to think some more on this one. Quite strange. To narrow down a bad outlet, I'd try plugging in his PC where yours is temporarily. A quick test that won't cost anything to try. Even though same behavior happens with your card, I'd try his GPU in your system. Just some thoughts.
 
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Devileyes

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Going to have to think some more on this one. Quite strange. To narrow down a bad outlet, I'd try plugging in his PC where yours is temporarily. A quick test that won't cost anything to try. Even though same behavior happens with your card, I'd try his GPU in your system. Just some thoughts.
Oh right i also forgot to mention that we already did try his GPU in my system when we tried mine on his just to see xD.
but we have tried two outlets in his room but none out side of his room
i think maybe we'll also try my own socket just to test like you suggested

thank you so much for taking the time man, i appreciate it
 

cannond1396

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Hey man, this happened to me before with a similar situations a couple of times turning off while gaming or just typical browsing. I took my computer to a local technicians and he never had to replaced my components for testing. From his experience it is always going to be the viruses that has infected the computer.

Go into safe mode, and download malwarebytes and run a scan then quarantined it so that it can isolate the viruses. Ever since running an antivirus and malware defender, my computer has been safe and no more ads and pop-up nasty sites that could potentially break your PC.

I suggest getting an antivirus and malware defender to protect your PC because Windows 10 protector is just not enough and if he has browsed on porn sites or tries to download a non protected website (with secure https connection), he could potentially get his computer attacked by a virus and a virus can have nasty codes to overwrite the bios system and the hardware to go out of control.
 
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Random reboots or BSOD will happen because of bad CPU VRM's or bad RAM sticks.
Try sticks on a different machine. If issue still persists, as you pretty much already changed every component but the Motherboard and CPU, its probably gonna be on the MB fault.
 
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Devileyes

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Random reboots or BSOD will happen because of bad CPU VRM's or bad RAM sticks.
Try sticks on a different machine. If issue still persists, as you pretty much already changed every component but the Motherboard and CPU, its probably gonna be on the MB fault.
as i have mentioned above, i have changed the "MOBO" which is the motherboard, the cpu and the rams (all of these are changed as i have mentioned in my original post)

Hey man, this happened to me before with a similar situations a couple of times turning off while gaming or just typical browsing. I took my computer to a local technicians and he never had to replaced my components for testing. From his experience it is always going to be the viruses that has infected the computer.

Go into safe mode, and download malwarebytes and run a scan then quarantined it so that it can isolate the viruses. Ever since running an antivirus and malware defender, my computer has been safe and no more ads and pop-up nasty sites that could potentially break your PC.

I suggest getting an antivirus and malware defender to protect your PC because Windows 10 protector is just not enough and if he has browsed on porn sites or tries to download a non protected website (with secure https connection), he could potentially get his computer attacked by a virus and a virus can have nasty codes to overwrite the bios system and the hardware to go out of control.
viruses? hmm but i have done a new windows installation.. im gonna try that anyway, thanks..


Going to have to think some more on this one. Quite strange. To narrow down a bad outlet, I'd try plugging in his PC where yours is temporarily. A quick test that won't cost anything to try. Even though same behavior happens with your card, I'd try his GPU in your system. Just some thoughts.
right now im doing what you suggested and test his PC in my room instead and see if its the outlet's issue
 

Devileyes

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Update: even THO we DID RMA the EVGA PSU about 3-4 times already it turned out that EVGA was always sending US a faulty unit and they wasted 2 months of our time. NOT ONLY THIS but even tho we told the REP that they were sending us a faulty unit each time he still would not give us a replacement without paying shipping which is absolutely outrageous as we have already paid for that over 3-4 times already.
EVGA REP did not know how to respond to this and we ARE sure about this now as we have bought a new PSU OFF amazon and tried it, his system now works without any issues..
I am absolutely furious with EVGA as this is the 4th replacement and they have not offered any apology or compensation.
Everyone will hear about this, EVGA is on my <Mod Edit> list and i will make sure none of my friends ever buy any EVGA product anymore
 
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Wow, this is totally unexpected. Was it a cross-ship, or were they simply returning the same PSU multiple times claiming they found no issue? EVGA is always highly rated for CS, this is a very odd situation. Glad in the end you were able to figure this out and fix.
 
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Devileyes

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Wow, this is totally unexpected. Was it a cross-ship, or were they simply returning the same PSU multiple times claiming they found no issue? EVGA is always highly rated for CS, this is a very odd situation. Glad in the end you were able to figure this out and fix.
yea it was cross border from Canada to the US so we had to pay for that, and we always did EVGA Advanced RMA so we were receiving a new unit each time.
Thank you, it almost drove me crazy as i am techsavvy enough to usually fix these stuff on my own and i never thought that EVGA of all people would send out faulty units every single time..
 

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