Question Front & back audio output jacks malfunction

Sep 25, 2020
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After moving my desktop machine, I haven't been able to get sound on my headphones using either the front or back audio jack. It appears as connected in the Realtek HD Audio Manager but I all that comes through are some faint snaps/crackles. This issue has persisted for over a week now. I've confirmed the headphones work on other devices of course. There also doesn't seem to be any loose cabling on the board from what I can tell, though the back panel is mounted directly on anyways. Thanks for taking the time to read this. Any ideas?

Audio Driver Version 6.0.1.8437
DirectX 12.0
Audio Controller: HD Audio
Audio Codec ALC887

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System Information
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Time of this report: 9/25/2020, 19:18:25
Machine name: COMPY586HDTURBO
Machine Id: {C2DC9342-2017-41C4-A714-BAB7CB6AAF14}
Operating System: Windows 10 Home 64-bit (10.0, Build 18363) (18362.19h1_release.190318-1202)
Language: English (Regional Setting: English)
System Manufacturer: MSI
System Model: MS-7971
BIOS: C.A0 (type: UEFI)
Processor: Intel(R) Core(TM) i5-6600 CPU @ 3.30GHz (4 CPUs), ~3.3GHz
Memory: 16384MB RAM
Available OS Memory: 16348MB RAM
Page File: 18368MB used, 4272MB available
Windows Dir: C:\WINDOWS
DirectX Version: DirectX 12
DX Setup Parameters: Not found
User DPI Setting: 96 DPI (100 percent)
System DPI Setting: 96 DPI (100 percent)
DWM DPI Scaling: Disabled
Miracast: Available, with HDCP
Microsoft Graphics Hybrid: Not Supported
DirectX Database Version: Unknown
DxDiag Version: 10.00.18362.0387 64bit Unicode

Description: Speakers (2- Realtek High Definition Audio)
Default Sound Playback: Yes
Default Voice Playback: No
Hardware ID: HDAUDIO\FUNC_01&VEN_10EC&DEV_0887&SUBSYS_1462F971&REV_1003
Manufacturer ID: 1
Product ID: 100
Type: WDM
Driver Name: RTKVHD64.sys
Driver Version: 6.00.0001.8437 (English)
Driver Attributes: Final Retail
WHQL Logo'd: Yes
Date and Size: 4/30/2018 12:00:00 AM, 6205376 bytes
Other Files:
Driver Provider: Realtek Semiconductor Corp.
HW Accel Level: Basic
Cap Flags: 0xF1F
Min/Max Sample Rate: 100, 200000
Static/Strm HW Mix Bufs: 1, 0
Static/Strm HW 3D Bufs: 0, 0
HW Memory: 0
Voice Management: No
EAX(tm) 2.0 Listen/Src: No, No
I3DL2(tm) Listen/Src: No, No
Sensaura(tm) ZoomFX(tm): No
 

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