Frontside/topside USB2.0 won't work

[swordofsekmet]

PCPartPicker part list / Price breakdown by merchant / Benchmarks

CPU: Intel Core i5-3570K 3.4GHz Quad-Core Processor ($169.99 @ Microcenter)
CPU Cooler: Cooler Master Hyper 212 EVO 82.9 CFM Sleeve Bearing CPU Cooler ($29.99 @ NCIX US)
Motherboard: ASRock Z77 Extreme4 ATX LGA1155 Motherboard ($119.98 @ Outlet PC)
Memory: Corsair Vengeance 8GB (2 x 4GB) DDR3-1600 Memory ($38.99 @ NCIX US)
Storage: Seagate Barracuda 2TB 3.5" 7200RPM Internal Hard Drive ($109.00 @ B&H)
Storage: OCZ Vertex 4 128GB 2.5" Solid State Disk ($109.98 @ Outlet PC)
Video Card: XFX Radeon HD 7870 GHz Edition 2GB Video Card ($231.98 @ Newegg)
Case: Azza Genesis 9000 (Black) ATX Full Tower Case ($149.99 @ NCIX US)
Power Supply: OCZ Fatal1ty 550W 80 PLUS Certified ATX12V / EPS12V Power Supply ($44.99 @ Newegg)
Operating System: Microsoft Windows 7 Home Premium SP1 (OEM) (64-bit) ($91.99 @ Amazon)
Total: $1096.88
(Prices include shipping, taxes, and discounts when available.)
(Generated by PCPartPicker 2012-12-04 16:05 EST-0500)

Ok, I currently have the new case, mobo, cpu + cooler, psu, and ram all together and running. I'm still running older parts for the HDD. Anyway, I've searched the internet and haven't found a solution to this problem I'm having. I don't know about other cases, but the way this one is there are USB2.0 and 3.0 on the top of the case. The 3.0 plug into a USB on the mobo and the 2.0 seems to plug into a SATA port on my mobo. I've tested different sata ports on the mobo but they haven't given any better results. Everything is plugged in, so I'm not sure what to do. I've emailed the company but who knows when they'll get back to me. Suggestions?

 

[swordofsekmet]

Azza's customer support actually replied to me within 24 hours and are going to send me a new USB controller. I will update how long it takes to come in and anything else about the install for those that are curious.

 

[swordofsekmet]

Azza's package arrived. So, as a testament to my stupidity, I open up the top of the case to take out the old USB controller and 'ol and behold! The connector to the USB controller for the USB 2.0 slots was not connected at all. Apparently, it arrived to me that way. I reconnected it and all is well now. Go me...may this be a cautionary tale to other amateur PC builders out there.