Full System Reset Failed - Infinate Loop?

[HattyL]

Long story short, my computer came over from America and got busted by DHL, so, I installed a new motherboard today for the first time, with supervision, we seemed to have done fine, its installed and all the fans are working great. It turns on now, so assuming they only broke that bit.
The bundle I got was the AMD Aftershock bundle from Maplin which includes a heatsinc and processor.

However, my computer started crashing when I went into start up, it booted windows 10, and then I'd log in and it'd say "DVI NO SIGNAL" and completely freak out. The monitor would stop responding. Afterwards, I plugged in an HDMI to see if it was just the graphics card (even though it's fans are running) and the HDMI which is attached to our new MB is not working either.

Turning it off and on fixes this issue usually, but it would happen often enough to the point where it crashed to a white screen. I'm not sure why, my graphics are Radeon AMD R9270, which has two fans that are spinning, so I'd assume it was working? (When I got it with my old motherboard, nothing worked/spinned)

Anyway, I was told a complete reset of the pc would fix it usually, so I let it reset from windows 10 back to factory settings. It got to 99% and then froze, completely, turned to a lit black screen again. I shut it off and now its stuck in a loop saying something like 'unexpected shutdown, windows cannot install, please select ok and restart and continue installing'.

It keeps saying that despite anything I try to do, and restarts and does it again. Hitting okay does nothing. I was thinking of putting my product key on a iso from the Microsoft website and downloading via usb, but its not letting me as it says 'error'?

Any ideas? I appreciate it, I've just spent a fortune on this dang thing for DHL to ruin it.

 

[bullbearings]

I'm no expert on Windows 10 or software installation but how I'd do it at this stage is -

Plug this HDD into another PC and format the HDD completely and try a fresh install.


I recon that'd work or if it's an error with the CD go onto https://www.microsoft.com/en-gb/software-download/windows10 and download it onto a USB or burn it onto a new CD.

 

[HattyL]

I'd like to completely restore my pc, its originally a windows 7 and I have the key for a windows 7 ultimate, so I don't think me downloading the windows 10 would work, and my windows 7 key doesn't seem to work on the iso site. I have no idea whats going on with that? I used my husbands, which did work, but his is British and mine is not, so it would cause issue I think, I scrapped that idea and now back at my starting point.

How can I format my HDD?
Can we use my husbands computer for that?

 

[bullbearings]

I'd like to completely restore my pc, its originally a windows 7 and I have the key for a windows 7 ultimate, so I don't think me downloading the windows 10 would work, and my windows 7 key doesn't seem to work on the iso site. I have no idea whats going on with that? I used my husbands, which did work, but his is British and mine is not, so it would cause issue I think, I scrapped that idea and now back at my starting point.

How can I format my HDD?
Can we use my husbands computer for that?

You get the HDD and you must have another computer or something where you have a SATA data cable and power cable to connect up to your HDD you can see how to here


Prior to doing this ensure that your copy of windows 7 is on some form of CD or USB drive and make sure you have your product key.


Once plugged into another computer you can go onto disk management, how to do that can be found here, and then you select your PC's disk (make sure it's the right one) and hit format and then try and do a clean install back on your PC.

 

[HattyL]

Well, I'm currently downloading windows 10 onto a flash drive.
I have only a windows 7 key, but I don't have a disc and my key seems to come up as an error on the website for the iso.
I don't know where to go from there really.

Am I understanding this correctly?
So, in short, I'll format the HDD, and once formatted, enter the flash drive with windows 10 and see if that works. (I have a disc for windows 7 but its my husbands, which is European and my pc is American, so I don't know if that would read.)

I read online that after an update in November that windows 10 will read windows 7 keys, but I have no idea.
I really don't know where else to go from there though.

 

[bullbearings]

Well if your key is for Windows 7 I don't think it works on Windows 10. To get from Windows 7 to 10 is to use the upgrade tool so you have to get access to your windows 7 first.

I'd be safe and dig a round a bit more on whether windows 7 keys will work on windows 10.

 

[HattyL]

Sorry I guess I got the idea from here: http://www.tomshardware.co.uk/faq/id-2784691/ditch-problematic-win10-upgrade-replace-clean-install.html

I'm gonna boot it from the usb drive, if that doesn't work i'll have someone format my HDD tomorrow morning and figure it out from there I guess?

 

[HattyL]

Let me add to this. New problem. Well kinda.

Basically the problems I was having was that my asus monitor screen would go black on both my DVI (connected to graphics) and HDMI (connected to MB) and say no signal. It was basically crashing but I can't find out why. I downloaded Windows 10 onto a CD but I can't keep my screen on long enough without it turning off and not turning back on. The monitor is a year old, any ideas? One thing I've noticed is two thick red lines going through the sides on certain screens, specially the bios.

Any help extremely appreciated. I just want to fix this. Power supply is fine as I had it tested at a shop yesterday.

 

[bullbearings]

Let me add to this. New problem. Well kinda.

Basically the problems I was having was that my asus monitor screen would go black on both my DVI (connected to graphics) and HDMI (connected to MB) and say no signal. It was basically crashing but I can't find out why. I downloaded Windows 10 onto a CD but I can't keep my screen on long enough without it turning off and not turning back on. The monitor is a year old, any ideas? One thing I've noticed is two thick red lines going through the sides on certain screens, specially the bios.

Any help extremely appreciated. I just want to fix this. Power supply is fine as I had it tested at a shop yesterday.

I have a lack of knowledge on monitors but having two red lines , a google search suggests it is the problem of either your graphics card or onboard graphics. I would recommend talking to a software specialist.

 

[HattyL]

It is fixed now!

bullbearings, what I have done basically is:
I have installed windows 10 via that iso, and edited the bios to run from CD instead of HDD, we downloaded it the way the forum above told me to do so, and its installed on my pc no issues!
No loop, but then yes, the computer kept crashing and having lines. We freaked a bit to be honest haha, but we took the graphics out for a short time and tested it and the computer has yet to crash since. It's all right for me as my new motherboard has integrated and can work temporarily for now since I don't play major games just now, but soon i'll get a new one. Thanks for the help. It kept me company as I tried to figure out what to do.

 

[bullbearings]

Good to hear you've fixed it