[SOLVED] Full System Restart during gameplay with message “power supply surges detected during the previous power on”

Aug 13, 2020
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My PC has a problem where it restarts the system completely during labor intensive activities like streaming and online game play. This happens intermittently and can not be reproduced on demand. However, it happens often enough that it doesn’t take too long to reproduce (anywhere from a few minutes to thirty minutes).

When the restart occurs the ASUS initial screen says “power supply surges detected during the previous power on”.

There is no overclocking. I have tried underclocking and setting the Power Option to both high performance and power saver.

The build is as follows:

https://pcpartpicker.com/list/jmrBCL

I have tried the following, one at a time, while putting a load on the system (with streaming and gameplay on epic video settings) and it still restarts with the same message:

  • unplug the case fans
  • unplug each ram stick individually
  • swap the video card for a different video card
At this point I’m pretty sure it’s the power supply. I’ve ordered a replacement that should be here in a few days, but then I learned that the Thermaltake Smart RGB I ordered is a crap power supply so I guess I’ll be returning that.

Any ideas about what could be the problem and what to try next?

Thanks so much!
 
Last edited:
Reactions: brryronnie

PC Tailor

Judicious
Ambassador
The TR2 is an awful PSU.
The Smart RGB PRO isn't bad but there are certainly better.

Whilst it could technically be a few things, I would irrespective replace the PSU anyway, I wouldn't want a TR2 600W near a system! But it is also likely to be your issue based on what you've described.

Do this first above all else, then retest. You're not losing by replacing that PSU.
 
Reactions: josgall

PC Tailor

Judicious
Ambassador
The TR2 is an awful PSU.
The Smart RGB PRO isn't bad but there are certainly better.

Whilst it could technically be a few things, I would irrespective replace the PSU anyway, I wouldn't want a TR2 600W near a system! But it is also likely to be your issue based on what you've described.

Do this first above all else, then retest. You're not losing by replacing that PSU.
 
Reactions: josgall
Aug 13, 2020
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Unfortunately no, that's also one of the pretty awful ones.
good to know, i’ll send it back. The next one in line to buy is

Thermaltake Toughpower PF1 650W 80+ Platinum Single Side SMD Compact Design Ultra Quiet

https://www.amazon.com/dp/B08BR79VBX/ref=cm_sw_r_cp_api_i_n3ynFbSR3RD67

When I try to add that to my build at pcpartpicker it is not listed, so that concerns me. Do you know if that one is a good buy?

Another option is the Gamemax. This one shows to be compatible via pcpartpicker


GameMax Power Supply 850W Fully Modular 80+ Gold Certified

https://www.amazon.com/dp/B088QYVBBH/ref=cm_sw_r_cp_api_i_gcznFbDYZNBEX


both of these PSUs are around $150 and can be delivered right away to my door

Thanks so much for your help.
 
Last edited:

PC Tailor

Judicious
Ambassador
Any ATX PSU will be compatible. They're ATX standardised. Anything else is small form factor or proprietory. I'd avoid GameMax PSUs. The ThermalTake one from my understanding is very good but not one I'm 100%. However I also suspect it is very good.
 

Zerk2012

Titan
Ambassador
good to know, i’ll send it back. The next one in line to buy is

Thermaltake Toughpower PF1 650W 80+ Platinum Single Side SMD Compact Design Ultra Quiet

https://www.amazon.com/dp/B08BR79VBX/ref=cm_sw_r_cp_api_i_n3ynFbSR3RD67

When I try to add that to my build at pcpartpicker it is not listed, so that concerns me. Do you know if that one is a good buy?

Another option is the Gamemax. This one shows to be compatible via pcpartpicker


GameMax Power Supply 850W Fully Modular 80+ Gold Certified

https://www.amazon.com/dp/B088QYVBBH/ref=cm_sw_r_cp_api_i_gcznFbDYZNBEX


both of these PSUs are around $150 and can be delivered right away to my door

Thanks so much for your help.
The 2nd one is junk also.

You can spend a good bit less on a good PSU.

https://www.amazon.com/dp/B07RFZPN8G?tag=pcpapi-20&linkCode=ogi&th=1&psc=1

Asus surge protection has been known to give a lot of false positives but with your PSU it's probably right.
 
Reactions: josgall
TR2 is tier 7 (worst) on this quality list:
Other Thermaltake units are usually not any better.
Pick a unit of at least tier 3 or better.
Consider a quality power supply as a long term investment.
Seasonic is generally a safe bet.
Your GTX1050ti needs only 300w.
Here is a chart for other cards:
http://www.realhardtechx.com/index_archivos/Page362.htm

Why not a cheap psu??
A cheap PSU will be made of substandard components. It will not have safety and overload protections.
The danger is if it fails under load, it can destroy anything it is connected to.
It will deliver advertised power only at room temperatures, not at higher temperatures found when installed in a case.
The wattage will be delivered on the 3 and 5v rails, not on the 12v rails where modern parts
like the CPU and Graphics cards need it. What power is delivered may fluctuate and cause instability
issues that are hard to diagnose.
The fan will need to spin up higher to cool it, making it noisy.
A cheap PSU can become very expensive.

Do not buy one.
 
Reactions: josgall
Aug 13, 2020
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Update: The pc has been running for 24 hours now without an issue. I think it’s safe to say this was a PSU issue and the issue is resolved. Thanks for all of the help
 

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