Question G.Skill Trident Z RAM can't be recognized on G.skill & MSI software, RAM still working but can't change color, stuck on Rainbow

Jan 2, 2020
So the story goes like this, It worked fine with both G.skill & MSI mystic light software when I finished building my PC. But after a week, I wanted to cycle my ram through 2 colors, which you can't with the G.skill & MSI software. So, after a bit of research, I've read an old post (2017) somewhere on Reddit or some other forums posted that you can download & use Asus aura sync on an MSi motherboard to control the trident z RGB lighting, and the aura software supported 2 color cycling. So just like that, I went to Asus's website & downloaded the Aura Sync software (yes I'm kinda an idiot for doing this). But when I tried install the software it went halfway & stuck at AaC.HAL or something close to that. In the end, I just canceled the installation and leave it be. After that I've noticed that my RAM can't change color nor can be recognized by both software.

UPDATE: Tried my RAM on a friend's PC who uses an ASUS Strix B450-F Mobo, G.skill software won't work on the RAM either but the Asus Aura Sync Software recognized the RAM & able to change colour.

What I've tried :
-Delete & Removing anything that is related to Asus (Manually & used CCleaner too)
-Uninstalling & reinstalling G.Skill software & MSI Mystic Light software
-Re-seated the RAM
-Uninstalling all RGB software from the computer & reinstalling G.skill

Specification :
MOBO : MSI B450 Carbon Pro AC
CPU : Ryzen 7 2700X
GPU : Gigabyte GTX 1070 Windforce OC
RAM : G.skill Trident Z NEO 32GB 3600MHZ
Last edited:


Sep 23, 2012
I tried that. Never worked. What worked for me was the ASUS Aura software. Worked perfectly
Hey :) !

Which version of AURA you've used?
I've got Z390 Aorus mobo and downloaded the latest AURA from ASUS's site and the program doesn't even start due to some problem Asus Service Error :/