Question G.Skill Trident Z Royal SIlver 16 gigs RGB not working

Jan 21, 2020
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So im not sure how to put this. the actual leds do work, and when i first boot up my pc, it lights up with the default lightings, but as soon as it starts getting controlled by any software, the leds just turn off. I have an Aorus Master x570 motherboard, with Ryzen 7 3700x. The softwares that ive tried include the g skill trident z royal rgb software, and asus aura. neither of them can make the leds display anything. The problem started a day after i donwloaded rgb fusion 2.0 to control my motherboards lightings. ive tried reinstalling the softwares, deleting rgb fusion completely, and looking at what other people have to say online. None of other peoples problems quite match up with mine.
 

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