GA-H77-D3H USB 3 not working with USB 3 devices

[deses]

Hello,

I have a GA-H77-D3H rev 1.1 motherboard with the firmware F15 and recently I got my first USB 3 device and I couldn't make it work on the USB 3 Ports.

This is the device: Sharkoon 5-BAY RAID Box

I have the Eltron and Intel drivers and the chipstet drivers installed, and I think the BIOS is correctly configured. I even updated it to the latest stable version.

Summary
Operating System
Windows 7 Ultimate 64-bit SP1
CPU
Intel Core i7 3770 @ 3.40GHz 28 °C
Ivy Bridge 22nm Technology
RAM
8,00GB Dual-Channel DDR3 @ 798MHz (9-9-9-24)
Motherboard
Gigabyte Technology Co., Ltd. H77-D3H (Intel Core i7-3770 CPU @ 3.40GHz) 28 °C
Graphics
SMT24A350 (1920x1080@60Hz)
916W (1440x900@60Hz)
1023MB NVIDIA GeForce GTX 650 Ti (ASUStek Computer Inc) 27 °C
Storage
232GB Samsung SSD 840 EVO 250GB ATA Device (SSD) 26 °C
1863GB Western Digital WDC WD20EARX-00MMMB0 ATA Device (SATA) 30 °C
Optical Drives
ASUS DRW-24B5ST ATA Device
Audio
NVIDIA High Definition Audio

I've tried plugging the cable before and after Windows startup and it does nothing. Sometimes, depending on the USB 3 that I use, Windows make a sound like it detected the device, but nothing shows up. In Drive Management the disk drives doesn't show up, so it's not a problem where the drives don't have a letter assigned.

I'd like to add that USB 2.1 devices work fine on the USB 3 ports and that the Raid Box also works fine plugged on USB 2.1 port. So looks like it's a USB 3 on USB 3 problem. 🙁

I took some pictures of the bios config so you can see if something is missing.



Thanks for the help!

 

[qazzi]

have you tried other usb cables? i have experienced samething(but diff device) works in usb 1/2 but when i tried to use it in 3 nothing is detected. turns out something was wrong with the cables