[SOLVED] Game crashes after a few minutes

[Pretparkfreak]

Hello,
I have a new pc and my Planet Coaster and Planet Zoo always crash after some time.
It could be after 5minutes, but sometimes I can play more than an hour.
I've already contacted Frontier but they haven't found a solution so far.

Tried to:
Play the game on lowest settings
Validate the integrity of the game files
Clean re-install of the GPU drivers
Use debug mode on Nvidia control panel
Launch in a clean boot environment
Clean full reinstall of Steam

The weird thing is, it's only those 2 games, I can play Flight Simulator 2020 and other heavy games on Ultra setting without any problems.
If anyone could help me I would owe them so much because its so frustrating!

MSI MEG Infinite X 10th
Processor : Intel(R) Core(TM) i9-10900KF CPU @ 3.70GHz, 3696 MHz, 10 core('s), 20 logische processor(s)
RAM : 32GB
GPU : GeForce RTX 2080 Super
Bios : D.00
PSU : 500W 80 Plus Bronze Certified PSU 750W 80 Plus Bronze Certified PSU

 

[rgd1101]

latest mobo bios?
make and model of the psu?

 

[Pretparkfreak]

latest mobo bios?
make and model of the psu?

Pc is a MSI MEG Infinite X 10th
Bios : D.00
PSU : 500W 80 Plus Bronze Certified PSU 750W 80 Plus Bronze Certified PSU

 

[King_V]

To clarify: Brand name and exact model number of the PSU. You might have to look at the label on the PSU itself.

But, right now it's sounding like a 500W no-name or low quality brand, given the current lack of information. Probably something that has no business in a PC that has a 250W TDP video card, and a CPU that's officially 125W, but typically runs notably higher under load.

So, thus far, the PSU is my first suspicion. If you need a guide toward getting a QUALITY power supply, click on the first link in my signature.

 

[geofelt]

Is your psu 500w or 750w?
You name both.
500w is insufficient.

Are there some patches for those games?
The game forums might give you some ideas.

A problem over time smacks of a heat issue.
Take the case cover off and direct a house fan at the innards.
See if that helps.

 

[rgd1101]

is a MSI prebuild that come with 2 psu. don't know how it work and haven't found any review, it is come with 2 or just listed the 2 option?