Game Crashes when I plugged in the charger

[poetratron]

Hi, I'm having trouble these past month with my laptop.

When I play games (like dota 2, PoE, Saint Rows IV (High Graphic Games)) while only using the battery, everything is fine. The problem start when I plugged my charger.

The game begin showing these red and white random pixel everywhere, and after a while the game crashes and close by it self. But if I unplugged the charger, the game return to normal. This too will happen when I start the game with the charger plugged in, the opening of the game will show those strange pixel and after a while it crashes.

The worse thing that happened so far is a BSOD, but almost every time it shows a different problem like, SYSTEM_THREAD_EXCEPTION_NOT_HANDLED (netby.sys) or SYSTEM_SERVICE_EXCEPTION, etc. Before this problem shows up, i just played normally, no problem at all with my laptop being plugged in (but not charging).

Here is my laptop spec:
ASUS A46CB Windows 8.1 pro 64-bit
Processor : Intel® Core™ i5 3317U Processor, or
Chipset : Intel® HM76 Express Chipset
Memory : 4GB DDR3 PC12800 (1600MHz) CL11
Display :14.0" 16:9 HD (1366x768) LED Backlight
Graphic :NVIDIA® GeForce® GT 740M with 2GB DDR3 VRAM
Intel(R) HD Graphics 4000
Storage :2.5" SATA 500GB 5400RPM
Battery :4Cells 2950 mAh 44 Whrs
Power Adapter
Output: 19V DC, 3.42A, 65W
Input: 100 -240V AC, 50/60Hz universal
Dimensions

Please help me solve this one, thank you

 

[Vynavill]

Start by uploading the error dumps somewhere. They will help the more tech-savvy users to help you better. You can usually find them under #:\Windows\Minidump (where # stands for your OS partition).

Graphical artifacts are usually (but not always) the sign of a faulty component or of overheating. Since there's a BSOD seemingly caused by a system file, the former option would be more plausible. Let's hope it's not that for now.

I'm assuming that, while the PC is battery powered, the power saving energy profile is set, speeding things down to save battery life.
As soon as the charger is plugged, however, the high performance profile kicks in, removing the limitations imposed by its energy saving counterpart. The laptop thus runs faster, in doing so generates more heat and eventually overheats, generating the said errors.
You can manually set the high performance mode from the battery icon in your tray bar; try doing that when you're on battery and see if it happens again.

If that happens, you may want to open your laptop's bottom covers and blow the dust away with some compressed air or a soft, anti-static brush.
If it doesn't happen, it may be a faulty component. Since it only happens when you plug the charger, it could even be the charger itself. Try using a different (and possibly with a lower voltage output ) one.

 

[poetratron]

Start by uploading the error dumps somewhere. They will help the more tech-savvy users to help you better. You can usually find them under #:\Windows\Minidump (where # stands for your OS partition).

Graphical artifacts are usually (but not always) the sign of a faulty component or of overheating. Since there's a BSOD seemingly caused by a system file, the former option would be more plausible. Let's hope it's not that for now.

I'm assuming that, while the PC is battery powered, the power saving energy profile is set, speeding things down to save battery life.
As soon as the charger is plugged, however, the high performance profile kicks in, removing the limitations imposed by its energy saving counterpart. The laptop thus runs faster, in doing so generates more heat and eventually overheats, generating the said errors.
You can manually set the high performance mode from the battery icon in your tray bar; try doing that when you're on battery and see if it happens again.

If that happens, you may want to open your laptop's bottom covers and blow the dust away with some compressed air or a soft, anti-static brush.
If it doesn't happen, it may be a faulty component. Since it only happens when you plug the charger, it could even be the charger itself. Try using a different (and possibly with a lower voltage output ) one.

I upload it in gdrive (https://drive.google.com/#folders/0B5_t6Plsg7gHckljV3JfSWtIQ2c) im new to gdrive, so i hope that ir can be opened.
I don't think it's overheating, because i use it in a really cold room, I even checked with afterburner, the temp never go beyond 50.

I thought of that as well, i experiment with playing on different power plant, is going well on battery whether its battery saving or high performance. But the problem still occurred with any power plan when it's plugged in, even if I chose battery saving. That's why I begin to notice that the problem is when it's plugged.

I have cleaned the bottom but it's still the same. I borrow my friend asus charger with the same voltage and a lower one, but the problem still exist.

I just notice that it didn't only effect games, but also photo as well. If i open a picture, it have that random pixel. after viewing some picture, the pixel gradually disappear. But if I close the photo viewer and open it again, the problem return again. Strangely it worked fine with any video.

 

[Vynavill]

Well, the fastest way to start pinpointing this out would be to analyze the dmp files, but I'm currently at work and without access to the needed tools. If someone doesn't anticipate me, I'll be analyzing that in around 7~8 hours. For all I know at the moment, it may be a software issue too, but a hardware fault is more likely IMO.

If you say that you tried with different chargers and that you experienced the same after cleaning it, if it's indeed a hardware issue it might be something between the GPU and the screen, and with 50 degrees it's hardly an overheating issue...

 

[Helper Of Computers]

Well if your game crashes when plugged in I recommend dusting your laptop or there is another way:

I got another way of helping you see programs like these such as video games use too much performance you can decrease their graphics manually in settings and it will work for you. I have used it after 1 week of searching it will work here is how:

Open settings then look for systems first tab don’t search it click on display then scroll down go to graphics settings then you want to browse that application click on it then click on options you will find power saving you click on it and if it’s from the microsoft store there is desktop app tab click on it and click on microsoft store app I hope that helped

 

[DSzymborski]

Well if your game crashes when plugged in I recommend dusting your laptop or there is another way:

I got another way of helping you see programs like these such as video games use too much performance you can decrease their graphics manually in settings and it will work for you. I have used it after 1 week of searching it will work here is how:

Open settings then look for systems first tab don’t search it click on display then scroll down go to graphics settings then you want to browse that application click on it then click on options you will find power saving you click on it and if it’s from the microsoft store there is desktop app tab click on it and click on microsoft store app I hope that helped

Don't necro threads. This person needed help 8 1/2 years ago. Necroing threads without good reasons may result in the limitation of your posting privileges.