Question Game crashing when dragging windows across dual monitors when gaming

Feb 8, 2020
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Hi. I recently got some new parts for my PC and a new monitor.
My main monitor is a 2560x1440144Hz and the second is a 1920x1080 60Hz
My problem lies in when i try to play a game and drag another window from the game screen to my secondary monitor it freezes up my entire PC, forcing me to reboot.

What I have tried so far:
Borderless gaming
Same resolution across both screens both in screen settings and Nvidia control panel
Removing and re-installing the game(s)
Formatting the drive
Removing and re-installing java
Adjusting resolution in game.
Many other smaller tweaks.

System Information Report

General
Operating System Microsoft Windows 10 Home
Central Processor AMD Ryzen 7 3700X 8-Core Processor
User Name Holemoles
Graphics
Video Adapter NVIDIA GeForce RTX 2080 Ti
Video Memory 4,0 GB
Screen Resolution 2560 x 1440
Display device count 2
(Main)Device name NVIDIA GeForce RTX 2080 Ti
Screen Resolution 2560*1440
Device name NVIDIA GeForce RTX 2080 Ti
Screen Resolution 1920*1080
Storage
Total Memory 16,0 GB
Free Memory 11,3 GB
Total Hard disk 678,3 GB
Free Hard disk 515,0 GB
I/O
Mouse HID-compliant mouse
Keyboard HID Keyboard Device
Computer System
Computer Name DESKTOP-CPTQA49
User Name NULL
Organization NULL
Operating System
OS Name Microsoft Windows 10 Home
OS Version 10.0.18362
Product ID 00326-30000-00001-AA765
System Up Time 09-02-2020 16:15:36
Internet Explorer Version 11.592.18362.0
Microsoft DirectX Version DirectX 12
OpenGL Version 10.0.18362.387 (WinBuild.160101.0800)
Registry
Maximum Size 4095 MB
Current Size 156 MB
Status OK
Central Processor
CPU Name AMD Ryzen 7 3700X 8-Core Processor
Number of logical processors 16
Code Name Model 1, Stepping 0
Manufacturer AuthenticAMD
Current Clock Speed 3593 Mhz
Max Clock Speed 3593 Mhz
Voltage 1,1V
External Clock 100 Mhz
Serial Number 178BFBFF00870F10
CPU ID AMD64 Family 23 Model 113 Stepping 0
Socket Designation AM4
L1 - Cache 512 KB
L2 - Cache 4096 KB
L3 - Cache 32768 KB
Motherboard
Model X570 UD
Manufacturer Gigabyte Technology Co., Ltd.
Serial Number Default string
BIOS Name BIOS Date: 12/06/19 18:10:15 Ver: 05.0000E
BIOS Vendor American Megatrends Inc.
SMBIOS Version F11
BIOS Date 06-12-2019
BIOS Features
PCI is supported Yes
BIOS is Upgradable (Flash) Yes
BIOS shadowing is allowed Yes
Boot from CD is supported Yes
Selectable Boot is supported Yes
BIOS ROM is socketed Yes
EDD (Enhanced Disk Drive) Specification is supported Yes
Int 13h - 5.25 /1.2MB Floppy Services are supported Yes
Int 13h - 3.5 / 720 KB Floppy Services are supported Yes
Int 13h - 3.5 / 2.88 MB Floppy Services are supported Yes
Int 5h, Print Screen Service is supported Yes
Int 14h, Serial Services are supported Yes
Int 17h, printer services are supported Yes
ACPI supported Yes
USB Legacy is supported Yes
Memory Resource
Total Memory 16,0 GB
Used Memory 4,7 GB
Free Memory 11,3 GB
Memory Usage 29%
Physical Memory
Memory Bank P0 CHANNEL A
Description Physical Memory 1
Device Locator DIMM 1
Capacity 8,0 GB
Speed 3600 Mhz
Manufacturer Unknown
Data Width 64 bit
Memory Type Unknown
Form Factor DIMM
Physical Memory
Memory Bank P0 CHANNEL B
Description Physical Memory 3
Device Locator DIMM 1
Capacity 8,0 GB
Speed 3600 Mhz
Manufacturer Unknown
Data Width 64 bit
Memory Type Unknown
Form Factor DIMM
Disk Drives
Name Samsung SSD 860 EVO 500GB
Media Type Fixed hard disk media
Capability 465,8 GB
Interface Type IDE
Partitions 1
Total Cylinders 60801
Total Heads 255
Total Sectors 976768065
Total Tracks 15504255
Tracks Per Cylinder 255
Bytes Per Sector 512
Sectors Per Track 63
S.M.A.R.T Support Yes
Disk Drives
Name Crucial_CT240M500SSD1
Media Type Fixed hard disk media
Capability 223,6 GB
Interface Type IDE
Partitions 3
Total Cylinders 29185
Total Heads 255
Total Sectors 468857025
Total Tracks 7442175
Tracks Per Cylinder 255
Bytes Per Sector 512
Sectors Per Track 63
S.M.A.R.T Support Yes
IDE Controller
Name AMD SATA Controller
Manufacturer AMD
Status OK
IDE Controller
Name AMD SATA Controller
Manufacturer AMD
Status OK
IDE Controller
Name AMD SATA Controller
Manufacturer AMD
Status OK
IDE Controller
Name AMD SATA Controller
Manufacturer AMD
Status OK
Video Adapter
Name NVIDIA GeForce RTX 2080 Ti
Video Processor GeForce RTX 2080 Ti
Manufacturer NVIDIA
Video Architecture VGA
DAC Type Integrated RAMDAC
Memory Size 4,0 GB
Memory Type Unknown
Video Mode 2560 x 1440 x 4294967296 colors
Current Refresh Rate 143 Hz
Driver Version 26.21.14.4219
Driver Date 29-01-2020
Monitor
Name Dell S2719DGF(HDMI2_HDMI2.0)
Screen Height 1440
Screen Width 2560
Status OK
Ethernet 3
Product Name Realtek Gaming GbE Family Controller
Service Name rt640x64
Manufacturer Realtek
MAC Address B4:2E:99:89:AA:42
Sound Device
Name High Definition Audio Device
Manufacturer Microsoft
Status OK
Sound Device
Name High Definition Audio Device
Manufacturer Microsoft
Status OK
Sound Device
Name High Definition Audio Device
Manufacturer Microsoft
Status OK
Sound Device
Name High Definition Audio Device
Manufacturer Microsoft
Status OK
Sound Device
Name High Definition Audio Device
Manufacturer Microsoft
Status OK
Sound Device
Name High Definition Audio Device
Manufacturer Microsoft
Status OK
Mouse
Name HID-compliant mouse
Manufacturer Microsoft
Buttons 0
Status OK
Mouse
Name Mad Catz R.A.T.3 Mouse (USB)
Manufacturer Saitek
Buttons 0
Status OK
Mouse
Name HID-compliant mouse
Manufacturer Microsoft
Buttons 0
Status OK
Keyboard
Name HID Keyboard Device
Description Enhanced (101- or 102-key)
Function Keys 12
Status OK
Keyboard
Name USB Input Device
Description Enhanced (101- or 102-key)
Function Keys 12
Status OK
USB Controller
Product Name NVIDIA USB Type-C Port Policy Controller
Manufacturer NVIDIA
Protocol Supported Universal Serial Bus
Status OK
USB Controller
Product Name AMD USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)
Manufacturer Generic USB xHCI Host Controller
Protocol Supported Universal Serial Bus
Status OK
USB Controller
Product Name NVIDIA USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)
Manufacturer Generic USB xHCI Host Controller
Protocol Supported Universal Serial Bus
Status OK
USB Controller
Product Name AMD USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)
Manufacturer Generic USB xHCI Host Controller
Protocol Supported Universal Serial Bus
Status OK
USB Controller
Product Name AMD USB 3.10 eXtensible Host Controller - 1.10 (Microsoft)
Manufacturer Generic USB xHCI Host Controller
Protocol Supported Universal Serial Bus
Status OK

(edited for better system report)

Possibly fixed by disabling Bullguards game optimization will update again if issue persist
Everything has been working well since disabling Bullguards game optimization so I'm considering the issue fixed
 
Last edited:

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