game won't load

[Guest]

Archived from groups: microsoft.public.games.ageofkings (More info?)

I was playing AOK expansion online and the game crashed
out, next time I tried to load the game it said it
couldn't load and would I like to report the problem to
microsoft? I have sent that log to microsoft umpteen
million times I can't cut & paste the whole log but it
says the following file will be included.

C:\Docume~1\Owner\LOCALS~1\Temp\WER21.tmp.dir00
\Appcompat.txt

Does anyone know what this means, or how to rectify the
situation, and does anyone know if microsoft ever contacts
users about the error logs?

 

[Guest]

Archived from groups: microsoft.public.games.ageofkings (More info?)

Hi,

Let's try some basic troubleshooting. If the problem still persists
please post back and we'll try some more steps. Good luck! 🙂

Of course, if you haven't reinstalled the game, do so now. ..

1. To see if it's a software conflict: Temporarily disable Startup
programs one at a time, starting with Firewall, Antivirus, and ad
blockers using: http://new.jtsoft2001.com/windows/startup.php

You can lookup what a program does before you disable it here:
http://www.sysinfo.org/startuplist.php

2. Run a virus scan at: http://housecall.antivirus.com Afterwards
Download & Run Spybot from: http://security.kolla.de to find any
Trojans, Adware, or Spyware which could clog up your system.

3. Click My Computer / Rightclick the Drive & Choose Properties
/ Run the "Disk Cleanup..." / Next Click the "Tools" Tab and run
the "Error-Checking" and "Defragmentation" utilities.

4. Go to the Windows Update site for everything under Critical and
Recommended: http://windowsupdate.microsoft.com Some games
require a patch: http://www.avault.com/pcrl/patches_list.asp?letter=a

5. Update DirectX and your Chipset, Sound, &Video Drivers:
For all Video / DirectX / Game and Hardware Issues, I have a
Checklist of Solutions at: http://mvps.org/nibblesnbits/Video.html

--
Cheers, Windows XP MVP Shell / User
Jimmy S. http://mvp.support.microsoft.com

Game FAQs: ;gms]http://support.microsoft.com/default.aspx?scid=FH;[LN];gms
Visit my Zone.com / Gaming Helpsite: http://nibblesnbits.tk or Call / Contact
MS Support at: http://support.microsoft.com/default.aspx?scid=sz;en-us;top
My advice is donated "AS IS" without warranty; nor do I confer any rights.
_________________________________________________________


"hatmandue" <anonymous@discussions.microsoft.com> wrote in message news:83d201c43219$bec1f550$a501280a@phx.gbl...
| I was playing AOK expansion online and the game crashed
| out, next time I tried to load the game it said it
| couldn't load and would I like to report the problem to
| microsoft? I have sent that log to microsoft umpteen
| million times I can't cut & paste the whole log but it
| says the following file will be included.
|
| C:\Docume~1\Owner\LOCALS~1\Temp\WER21.tmp.dir00
| \Appcompat.txt
|
| Does anyone know what this means, or how to rectify the
| situation, and does anyone know if microsoft ever contacts
| users about the error logs?