Question Games became unplayable

[Waverup]

Hello guys recently I had some stutters in apex legends so I decided to clean the fans and apply thermal paste but after this when I launched apex legends and overwatch who was working as a charm it was just unplayable maybe 2-3 fps I opened the computer again and applied another time the thermal paste (even though it was well applied the first time) still same problem , I even reinstalled windows in vain. My computer is an acer VN7-591G-55B7 CPU: i5-4210H GPU: gtx 860M
If someone can help solve this problem it would be appreciated. Thank you

 

[Waverup]

Here's a open hardware monitor report when I was playing overwatch
Open Hardware Monitor Report

--------------------------------------------------------------------------------

Version: 0.8.0.0

--------------------------------------------------------------------------------

Common Language Runtime: 4.0.30319.42000
Operating System: Microsoft Windows NT 10.0.18363.0
Process Type: 64-Bit

--------------------------------------------------------------------------------

Sensors

|
+- Aspire VN7-591G (/mainboard)
|
+- Intel Core i5-4210H (/intelcpu/0)
| +- Bus Speed : 99.7695 99.7639 99.7825 (/intelcpu/0/clock/0)
| +- CPU Core #1 : 798.156 798.111 798.26 (/intelcpu/0/clock/1)
| +- CPU Core #2 : 798.156 798.111 798.26 (/intelcpu/0/clock/2)
| +- CPU Core #1 : 57 56 71 (/intelcpu/0/temperature/0)
| +- CPU Core #2 : 56 55 68 (/intelcpu/0/temperature/1)
| +- CPU Package : 57 57 70 (/intelcpu/0/temperature/2)
| +- CPU Total : 26.3517 4.29688 100 (/intelcpu/0/load/0)
| +- CPU Core #1 : 29.6875 4.63942 100 (/intelcpu/0/load/1)
| +- CPU Core #2 : 23.0159 0 100 (/intelcpu/0/load/2)
| +- CPU Package : 8.41099 7.26451 12.641 (/intelcpu/0/power/0)
| +- CPU Cores : 1.11461 0.434746 2.50427 (/intelcpu/0/power/1)
| +- CPU Graphics : 0.0469392 0.0150701 2.34709 (/intelcpu/0/power/2)
| +- CPU DRAM : 0.860022 0.734745 2.17082 (/intelcpu/0/power/3)
|
+- Generic Memory (/ram)
| +- Memory : 34.9838 33.4496 61.4396 (/ram/load/0)
| +- Used Memory : 2.77249 2.65091 4.86913 (/ram/data/0)
| +- Available Memory : 5.15258 3.05594 5.27417 (/ram/data/1)
|
+- NVIDIA GeForce GTX 860M (/nvidiagpu/0)
| +- GPU Core : 135 135 1097.14 (/nvidiagpu/0/clock/0)
| +- GPU Memory : 405 405 2505.6 (/nvidiagpu/0/clock/1)
| +- GPU Shader : 270 270 2194.28 (/nvidiagpu/0/clock/2)
| +- GPU Core : 0 0 66 (/nvidiagpu/0/temperature/0)
| +- GPU Core : 0 0 99 (/nvidiagpu/0/load/0)
| +- GPU Memory Controller : 0 0 41 (/nvidiagpu/0/load/1)
| +- GPU Video Engine : 0 0 0 (/nvidiagpu/0/load/2)
| +- GPU Memory : 1.85242 1.85242 33.5632 (/nvidiagpu/0/load/3)
| +- GPU Memory Free : 2010.06 1360.63 2010.06 (/nvidiagpu/0/smalldata/1)
| +- GPU Memory Used : 37.9375 37.9375 687.375 (/nvidiagpu/0/smalldata/2)
| +- GPU Memory Total : 2048 2048 2048 (/nvidiagpu/0/smalldata/3)
|
+- WDC WD10JPVX-22JC3T0 (/hdd/0)
| +- Temperature : 41 41 41 (/hdd/0/temperature/0)
| +- Used Space : 65.6594 65.6574 65.6594 (/hdd/0/load/0)

--------------------------------------------------------------------------------

Parameters

|
+- Aspire VN7-591G (/mainboard)
|
+- Intel Core i5-4210H (/intelcpu/0)
| |
| +- CPU Core #1 (/intelcpu/0/temperature/0)
| | +- TjMax [°C] : 100 : 100
| | +- TSlope [°C] : 1 : 1
| |
| +- CPU Core #2 (/intelcpu/0/temperature/1)
| | +- TjMax [°C] : 100 : 100
| | +- TSlope [°C] : 1 : 1
| |
| +- CPU Package (/intelcpu/0/temperature/2)
| | +- TjMax [°C] : 100 : 100
| | +- TSlope [°C] : 1 : 1
|
+- Generic Memory (/ram)
|
+- NVIDIA GeForce GTX 860M (/nvidiagpu/0)
|
+- WDC WD10JPVX-22JC3T0 (/hdd/0)
| |
| +- Temperature (/hdd/0/temperature/0)
| | +- Offset [°C] : 0 : 0

--------------------------------------------------------------------------------

Mainboard

SMBIOS Version: 2.8

BIOS Vendor: Insyde Corp.
BIOS Version: V1.11

System Manufacturer: Acer
System Name: Aspire VN7-591G
System Version: V1.11

Mainboard Manufacturer: Acer
Mainboard Name: Aspire VN7-591G
Mainboard Version: V1.11

Processor Manufacturer: Intel(R) Corporation
Processor Version: Intel(R) Core(TM) i5-4210H CPU @ 2.90GHz
Processor Core Count: 2
Processor Core Enabled: 2
Processor Thread Count: 4
Processor External Clock: 100 Mhz

Memory Device [0] Manufacturer: Samsung
Memory Device [0] Part Number: M471B1G73DB0-YK0
Memory Device [0] Device Locator: DIMM0
Memory Device [0] Bank Locator: BANK 0
Memory Device [0] Speed: 1600 MHz

Memory Device [1] Manufacturer: Empty
Memory Device [1] Part Number: Empty
Memory Device [1] Device Locator: DIMM1
Memory Device [1] Bank Locator: BANK 1
Memory Device [1] Speed: 0 MHz

Memory Device [2] Manufacturer: Empty
Memory Device [2] Part Number: Empty
Memory Device [2] Device Locator: DIMM2
Memory Device [2] Bank Locator: BANK 2
Memory Device [2] Speed: 0 MHz

Memory Device [3] Manufacturer: Empty
Memory Device [3] Part Number: Empty
Memory Device [3] Device Locator: DIMM3
Memory Device [3] Bank Locator: BANK 3
Memory Device [3] Speed: 0 MHz

SMBIOS Table
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LPCIO

Chip ID: Unknown Winbond / Nuvoton / Fintek with ID 0xFC11 at 0x4E/0x4F

Chip ID: Unknown SMSC with ID 0xFC11 at 0x4E/0x4F

--------------------------------------------------------------------------------

CPUID

Processor 0

Processor Vendor: Intel
Processor Brand: Intel(R) Core(TM) i5-4210H CPU @ 2.90GHz
Family: 0x6
Model: 0x3C
Stepping: 0x3

CPUID Return Values

CPU Thread: 0
APIC ID: 0
Processor ID: 0
Core ID: 0
Thread ID: 0

Function EAX EBX ECX EDX
00000000 0000000D 756E6547 6C65746E 49656E69
00000001 000306C3 00100800 7FFAFBBF BFEBFBFF
00000002 76036301 00F0B5FF 00000000 00C10000
00000003 00000000 00000000 00000000 00000000
00000004 1C004121 01C0003F 0000003F 00000000
00000005 00000040 00000040 00000003 00042120
00000006 00000077 00000002 00000009 00000000
00000007 00000000 000027AB 00000000 9C000000
00000008 00000000 00000000 00000000 00000000
00000009 00000000 00000000 00000000 00000000
0000000A 07300403 00000000 00000000 00000603
0000000B 00000001 00000002 00000100 00000000
0000000C 00000000 00000000 00000000 00000000
0000000D 00000007 00000340 00000340 00000000
80000000 80000008 00000000 00000000 00000000
80000001 00000000 00000000 00000021 2C100800
80000002 65746E49 2952286C 726F4320 4D542865
80000003 35692029 3132342D 43204830 40205550
80000004 392E3220 7A484730 00000000 00000000
80000005 00000000 00000000 00000000 00000000
80000006 00000000 00000000 01006040 00000000
80000007 00000000 00000000 00000000 00000100
80000008 00003027 00000000 00000000 00000000

CPU Thread: 1
APIC ID: 1
Processor ID: 0
Core ID: 0
Thread ID: 1

Function EAX EBX ECX EDX
00000000 0000000D 756E6547 6C65746E 49656E69
00000001 000306C3 01100800 7FFAFBBF BFEBFBFF
00000002 76036301 00F0B5FF 00000000 00C10000
00000003 00000000 00000000 00000000 00000000
00000004 1C004121 01C0003F 0000003F 00000000
00000005 00000040 00000040 00000003 00042120
00000006 00000077 00000002 00000009 00000000
00000007 00000000 000027AB 00000000 9C000000
00000008 00000000 00000000 00000000 00000000
00000009 00000000 00000000 00000000 00000000
0000000A 07300403 00000000 00000000 00000603
0000000B 00000001 00000002 00000100 00000001
0000000C 00000000 00000000 00000000 00000000
0000000D 00000007 00000340 00000340 00000000
80000000 80000008 00000000 00000000 00000000
80000001 00000000 00000000 00000021 2C100800
80000002 65746E49 2952286C 726F4320 4D542865
80000003 35692029 3132342D 43204830 40205550
80000004 392E3220 7A484730 00000000 00000000
80000005 00000000 00000000 00000000 00000000
80000006 00000000 00000000 01006040 00000000
80000007 00000000 00000000 00000000 00000100
80000008 00003027 00000000 00000000 00000000

CPU Thread: 2
APIC ID: 2
Processor ID: 0
Core ID: 1
Thread ID: 0

Function EAX EBX ECX EDX
00000000 0000000D 756E6547 6C65746E 49656E69
00000001 000306C3 02100800 7FFAFBBF BFEBFBFF
00000002 76036301 00F0B5FF 00000000 00C10000
00000003 00000000 00000000 00000000 00000000
00000004 1C004121 01C0003F 0000003F 00000000
00000005 00000040 00000040 00000003 00042120
00000006 00000077 00000002 00000009 00000000
00000007 00000000 000027AB 00000000 9C000000
00000008 00000000 00000000 00000000 00000000
00000009 00000000 00000000 00000000 00000000
0000000A 07300403 00000000 00000000 00000603
0000000B 00000001 00000002 00000100 00000002
0000000C 00000000 00000000 00000000 00000000
0000000D 00000007 00000340 00000340 00000000
80000000 80000008 00000000 00000000 00000000
80000001 00000000 00000000 00000021 2C100800
80000002 65746E49 2952286C 726F4320 4D542865
80000003 35692029 3132342D 43204830 40205550
80000004 392E3220 7A484730 00000000 00000000
80000005 00000000 00000000 00000000 00000000
80000006 00000000 00000000 01006040 00000000
80000007 00000000 00000000 00000000 00000100
80000008 00003027 00000000 00000000 00000000

CPU Thread: 3
APIC ID: 3
Processor ID: 0
Core ID: 1
Thread ID: 1

Function EAX EBX ECX EDX
00000000 0000000D 756E6547 6C65746E 49656E69
00000001 000306C3 03100800 7FFAFBBF BFEBFBFF
00000002 76036301 00F0B5FF 00000000 00C10000
00000003 00000000 00000000 00000000 00000000
00000004 1C004121 01C0003F 0000003F 00000000
00000005 00000040 00000040 00000003 00042120
00000006 00000077 00000002 00000009 00000000
00000007 00000000 000027AB 00000000 9C000000
00000008 00000000 00000000 00000000 00000000
00000009 00000000 00000000 00000000 00000000
0000000A 07300403 00000000 00000000 00000603
0000000B 00000001 00000002 00000100 00000003
0000000C 00000000 00000000 00000000 00000000
0000000D 00000007 00000340 00000340 00000000
80000000 80000008 00000000 00000000 00000000
80000001 00000000 00000000 00000021 2C100800
80000002 65746E49 2952286C 726F4320 4D542865
80000003 35692029 3132342D 43204830 40205550
80000004 392E3220 7A484730 00000000 00000000
80000005 00000000 00000000 00000000 00000000
80000006 00000000 00000000 01006040 00000000
80000007 00000000 00000000 00000000 00000100
80000008 00003027 00000000 00000000 00000000

--------------------------------------------------------------------------------

Intel CPU

Name: Intel Core i5-4210H
Number of Cores: 2
Threads per Core: 2
Timer Frequency: 10 MHz
Time Stamp Counter: Invariant
Estimated Time Stamp Counter Frequency: 2893.69 MHz
Estimated Time Stamp Counter Frequency Error: 0.74079 Mhz
Time Stamp Counter Frequency: 2893.32 MHz

MSR Core #1

MSR EDX EAX
000000CE 00080838 F3011D00
00000198 00001547 00000800
0000019C 00000000 882C080C
000001A2 00000000 03641000
000001B1 00000000 882C080C
00000606 00000000 000A0E03
00000611 00000000 1143C563
00000619 00000000 021F9B6A
00000639 00000000 03330D39
00000641 00000000 00C050FD

MSR Core #2

MSR EDX EAX
000000CE 00080838 F3011D00
00000198 00001518 00000800
0000019C 00000000 882D080C
000001A2 00000000 03641000
000001B1 00000000 882C080C
00000606 00000000 000A0E03
00000611 00000000 1143C563
00000619 00000000 021F9B6A
00000639 00000000 03330D39
00000641 00000000 00C050FD

Microarchitecture: Haswell
Time Stamp Counter Multiplier: 29

--------------------------------------------------------------------------------

AMD Display Library

Status: -1

--------------------------------------------------------------------------------

NVAPI

Version: NVidia Complete Version 1.10
Number of GPUs: 1

--------------------------------------------------------------------------------

Nvidia GPU

Name: NVIDIA GeForce GTX 860M
Index: 0
Driver Version: 445.87
Driver Branch: r445_85-2

DeviceID: 0x139210DE
SubSystemID: 0x9261025
RevisionID: 0xA2
ExtDeviceID: 0x1392

Thermal Settings

Sensor[0].Controller: GPU_INTERNAL
Sensor[0].DefaultMinTemp: 0
Sensor[0].DefaultMaxTemp: 127
Sensor[0].CurrentTemp: 51
Sensor[0].Target: GPU

Clocks

Clock[8]: 405000
Clock[9]: 11
Clock[10]: 277778
Clock[11]: 1
Clock[30]: 810000
Clock[31]: 17
Clock[32]: 810000
Clock[33]: 25
Clock[34]: 810000
Clock[35]: 25
Clock[36]: 648000
Clock[37]: 9
Clock[40]: 324000
Clock[41]: 9
Clock[44]: 108000
Clock[45]: 1
Clock[92]: 405000
Clock[93]: 32
Clock[99]: 277778
Clock[100]: 32
Clock[169]: 810000
Clock[170]: 32
Clock[176]: 810000
Clock[177]: 15
Clock[178]: 92
Clock[183]: 810000
Clock[184]: 15
Clock[185]: 90
Clock[190]: 648000
Clock[191]: 32
Clock[204]: 324000
Clock[205]: 32
Clock[218]: 108000
Clock[219]: 32

Tachometer

Status: NOT_SUPPORTED

P-States

Percentage[0]: 0
Percentage[1]: 0
Percentage[2]: 0
Percentage[3]: 0

Usages

Usage[1]: 1
Usage[3]: 60
Usage[4]: 30
Usage[5]: 1
Usage[7]: 58
Usage[8]: 29
Usage[9]: 1
Usage[11]: 58
Usage[12]: 29
Usage[13]: 1
Usage[15]: 100
Usage[16]: 100

Cooler Settings


Memory Info

Value[0]: 2097152
Value[1]: 2058304
Value[2]: 0
Value[3]: 4155020
Value[4]: 2058304

--------------------------------------------------------------------------------

GenericHarddisk

Drive name: WDC WD10JPVX-22JC3T0
Firmware version: 01.01A01

ID Description Raw Value Worst Value Thres Physical
01 Read Error Rate 0C0000000000 200 200 51 -
03 Spin-Up Time 530700000000 177 182 21 -
04 Start/Stop Count DE5900000000 77 77 0 23006
05 Reallocated Sectors Count 000000000000 200 200 140 -
07 Seek Error Rate 000000000000 200 200 0 -
09 Power-On Hours (POH) B52A00000000 86 86 0 10933
0A Spin Retry Count 000000000000 100 100 0 -
0B Recalibration Retries 000000000000 100 100 0 -
0C Power Cycle Count E21700000000 94 94 0 6114
BF G-sense Error Rate 5B0000000000 9 9 0 -
C0 Emergency Retract Cycle Count C00000000000 200 200 0 -
C1 Load Cycle Count 14D300000000 182 182 0 -
C2 Temperature 290000000000 93 106 0 41
C4 Reallocation Event Count 000000000000 200 200 0 -
C5 Current Pending Sector Count 000000000000 200 200 0 -
C6 Uncorrectable Sector Count 000000000000 253 100 0 -
C7 UltraDMA CRC Error Count 020000000000 200 200 0 -
C8 Write Error Rate 000000000000 253 100 0 -

Logical drive name: C:\
Format: NTFS
Total size: 965258625024
Total free space: 331475558400

 

[kwikgta]

Did you reinstall the manufacturer mainboard and graphics drivers after the windows re-install?

 

[Waverup]

Did you reinstall the manufacturer mainboard and graphics drivers after the windows re-install?

The GPU drivers yes the CPU drivers won't install so I just checked on windows update and for the motherboard I didn't think about it I'm gonna install it right now and see if there is an evolution

 

[Waverup]

I updated the BIOS and there's no difference

 

[Waverup]

I did clean some of the pins close to the GPU and CPU with a little bit of acetone because it was covered by the thermal paste I don't know if it's reason of this problem