Question Games constantly crashing after unknown action.

[jdaniel025]

Hello forums,

I had posted this very similarly on win11’s forums but after a night’s sleep I think that I might get better help here.


I just put together my new pc with 14900kf on a z790 d5 motherboard. I’m running a 4070ti for gpu.



I did a lot of things and I had no idea what went wrong. Initially when I had the new pc running, no issues. Then I got hold of some fancy power cables, replaced original one, and then switched back to original one, reseat and repasted cpu, updated bios, updated the motherboard's drivers, updated gpu driver to 551.61. Then the game started crashing. I tried clean installed gpu driver, did virus scan with antivirus and anti rootkit, checked system file integrity. I did not do a memtest. Basically I did everything that I knew of.

Edit: resetted cmos, uninstalled gpu driver via DDU and rolled back to previous version, checked and reseated ram, did a repair upgrade of windows11.

And the issue of most of my games would crash, sometime at startup, sometime during gameplay, would persist. Usually the crash is accompanied with a distortion in audio. If the crashes persist while I reopen the game, sometime I will receive BSOD of driver irql_not_less_or_equal.



Here is the dump file of last BSOD: 022624-47968-01.dmp



Could someone help me to troubleshoot please. Thanks in advance!

Edit spec:
CPU: i9-147900kf
OS: win11 home
GPU: Asus TUF rtx 4070ti oc 12gb GDDR6X
Motherboard: Asus TUF Gaming Z790-Plus WiFi ddr5
Memory: Corsair Vengeance ddr5 32gb x 4, 6000Mhz
CPU cooler: MSI Mag CoreLiquid C360 AIO
PSU: MSI MPG A1000w 80+ gold
Storage: Samsung evo 860 1t, qvo 870 2t, qvo 880 2t, m.2 980 2t x 2, and a hdd WD blue from 10+ years ago just for file storage (some model of the ssd might be wrong cuz updating the post during lunch at work)
PC case: Corsair iCUE 7000x full tower

Reliability History:
Problem signature
Problem Event Name: BEX64
Application Name: dota2.exe
Application Version: 0.0.0.0
Application Timestamp: 65c4c452
Fault Module Name: StackHash_1e37
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Offset: PCH_D8_FROM_unknown+0x0000000000000000
Exception Code: c0000005
Exception Data: 0000000000000008
OS Version: 10.0.22621.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 1e37
Additional Information 2: 1e373e69fff075aed81f57003e66ce10
Additional Information 3: 9f0e
Additional Information 4: 9f0e095f32a88249d7a2b7eca4e322ea

Extra information about the problem
Bucket ID: 8001b9930101d1e84cba10035b6b81ca (2069984585334882762)
------------------------------------
Description
Faulting Application Path: C:\Program Files\Genshin Impact\Genshin Impact game\GenshinImpact.exe

Problem signature
Problem Event Name: APPCRASH
Application Name: GenshinImpact.exe
Application Version: 0.0.0.0
Application Timestamp: 00000000
Fault Module Name: StackHash_0000
Fault Module Version: 0.0.0.0
Fault Module Timestamp: 00000000
Exception Code: c0000005
Exception Offset: PCH_84
OS Version: 10.0.22621.2.0.0.768.101
Locale ID: 1033
Additional Information 1: 0000
Additional Information 2: 00000000000000000000000000000000
Additional Information 3: 0000
Additional Information 4: 00000000000000000000000000000000

Extra information about the problem
Bucket ID: a46d88d63e8a2289ce168c104f02152f (2168074272298374447)

------------------------------------

Edit: did a complete reinstall of windows 11. Games still crash.

 

[Ralston18]

Update your post to include full system hardware specs and OS information.

Include PSU: make, model, wattage.

Disk drive(s): make, model, capacity?

Also take a look in Reliability History and Event Viewer. Either one or both tools may be capturing some error code, warning, or informational event just before or at the time of the crashes.

Start with the more user friendly Reliability History.

Then try Event Viewer. To help with Event Viewer:

https://forums.tomshardware.com/faq/how-to-use-windows-10-event-viewer.2752289/

 

[jdaniel025]

After weeks of troubleshooting ranging from testing each individual hardwares/softwares/services, a recent 3 weeks old post (https://www.tomshardware.com/pc-com...blame-other-high-end-intel-cpus-also-affected) explained some phenomenon where high end cpu chips (Intel 13, 14 gens) are having issues with Asus mobos (maybe other brands as well) where the workaround is to underclock/undervolt the cpu.

The various errors I've experienced from hardware failures, ram memory errors, driver issues, to all other error codes, are related to CPU drawing instable amount of powers. Hopefully this will be the end of it.

PS: underclocked my cpu core ratio from 57x to 54x and been stable for about a day and onward.