Question Games crashing after 2 minutes on Lenovo Y720

Dorbek

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May 12, 2017
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After 2 minutes of gameplay, certain games crash. The game stops, the sound goes on and then black screen (sometimes with colorful artifacts) and then the game closes. This started happening out of thin air two days ago and I suspect that my GPU is dying. Is the GPU really dying or is there something I can do?
The games that has been crashing: Spider-Man Remastered, Detroit Become Human, Unigine Heaven Benchmark 4.0.
Games that do not crash: Minecraft, Cult of the Lamb, Stardew Valley.
I can Also see the pattern that only the resource heavy games crash.
Specs: Lenovo Y720: i7-7700HQ, GTX1060 6GB, 16GB RAM
My laptop has never been OCd, and I regularly clean it and I use extreme cooling when necessary, to keep the CPU and GPU temperature under 75C. I have the latest drivers and the latest version of Windows 10 installed. I also tried rolling back the Nvidia driver but it didn't help. I also did a full clean installation of Windows 10 yesterday, to see if that resolves the problem, but it didn't.
 

Lutfij

Titan
Moderator
How old is the laptop? Does your laptop have BIOS updates pending? Where did you source the games from?

I also did a full clean installation of Windows 10 yesterday
Where did you source the installer for your OS?
 

Dorbek

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May 12, 2017
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How old is the laptop? Does your laptop have BIOS updates pending? Where did you source the games from?

I also did a full clean installation of Windows 10 yesterday
Where did you source the installer for your OS?
The Laptop is 3-4 years old. My BIOS is the latest, I have just checked it myself and also with Lenovo System Updater. The Windows 10 is from Microsoft cloud server, so its as legit as it gets. The games are legit also, they are from Steam.
 

Lutfij

Titan
Moderator
Did you open up the laptop in the span of those 4 years to see if there's dust/debris clogging the vents in the cooling assembly? I'd have created a bootable USB installer to reinstall the OS, while being disconnected from the www.
 

Dorbek

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May 12, 2017
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Did you open up the laptop in the span of those 4 years to see if there's dust/debris clogging the vents in the cooling assembly? I'd have created a bootable USB installer to reinstall the OS, while being disconnected from the www.
I regularly disassemble my laptop and clean it with compressed air. I have also repasted the CPU and GPU with ceramic 2 years ago. The GPU and CPU temps are between 70C and 75C under heavy load. I had to use my USB drive for backing up my important files, that's why I didn't make a bootable USB. In general I do my Windows reinstalls with a bootable USB, but right now I would have to buy an additional USB drive to do that. Could it solve my problem if I did the reinstall with a bootasble USB drive, while offline?
 

Lutfij

Titan
Moderator
In general I do my Windows reinstalls with a bootable USB,
That reads to me like you reinstall your OS, often. That shouldn't be the case :/

Troubleshooting is a process of elimination, we can't just walk into a thread and expect what any one person said is the absolute solution. We come around, provide a suggestion, you try it out and if it solves the problem then hooray. If not, then we move onto another possible solution.
 

Dorbek

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May 12, 2017
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In general I do my Windows reinstalls with a bootable USB,
That reads to me like you reinstall your OS, often. That shouldn't be the case :/

Troubleshooting is a process of elimination, we can't just walk into a thread and expect what any one person said is the absolute solution. We come around, provide a suggestion, you try it out and if it solves the problem then hooray. If not, then we move onto another possible solution.
In the span of 4 years I reinstalled my Windows about 4 times, two times because I couldn't get rid of a virus, the other 2 becasue I wanted a clean slate. The reason I 'In general I do my Windows reinstalls ' is bacause I'm the techsupport form my family and friends. I'll try to reinstall Windows with a USB then.
 

Lutfij

Titan
Moderator
HAH, been there done that! Welcome to the club! :p

Here's what you can do. Have your laptop's essential drivers stored on a thumb drive. When installing the OS, disconnect from the www, complete the OS install and then copy over all drivers onto your laptop, then proceed to install all your drivers in an elevated command, i.e, Right click installer>Run as Administrator. Once you've installed all drivers, connect to the www and then perform an update for the OS.
 

geofelt

Titan
What might have changed since two days ago when all was well?

Perhaps windows pushed out a less than optimal update.
Or, perhaps you have contracted malware or a virus.

If you can, try to use system restore to reset back to a previous good time.

Many laptops fail while gaming because of thermal throttling.
What is the "extreme cooling" that you used?
 

Dorbek

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May 12, 2017
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What might have changed since two days ago when all was well?

Perhaps windows pushed out a less than optimal update.
Or, perhaps you have contracted malware or a virus.

If you can, try to use system restore to reset back to a previous good time.

Many laptops fail while gaming because of thermal throttling.
What is the "extreme cooling" that you used?
Heat is not an issue for me, I don't let my laptop to become dusty: I disassemble it and clean the dust out with compressed air every 2 months. While palying resource intensive games CPU and GPU are 70-75C, so there is no thermnal throttling. I also thought about that I might have contracted malware so I restored the system back to 0 so it is completely clean, nothing was left from my previous install. I don't allow windows to update automatically and I didn't update it manually, so the OS didn't change and I also didn't install new drivers. In short nothing has changed that day when the trobles began. Extreme cooling is a function of the Lenovo Nerve Center application, when on the fans go into the highest possible RPM and the temps go down by 5C.
 

perrynick000

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Sep 1, 2018
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comand prompt as admin type in chkdsk /r hit enter, you'll get a message saying it cant do it until next reboot hit y to continue. reboot the computer after its done it will boot windows, go back in command prompt and type in sfc /scannow let that finish and see if it found integrity violations
 

perrynick000

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Sep 1, 2018
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I think laptops get Vram from the actual ram not a 100 on that tho , it could be just a bad ram stick if you have more than one try testing each solo to see if the game crash
 

perrynick000

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Sep 1, 2018
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nope you defiantly where not and you reinstalled windows and your driver stuff, you did every thing you could and your laptop is simply just broken
 

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