Hello, I have been experiencing a problem with my games crashing and I have been trying to fix this problem but have not been successful for about half a year. Basically, I got a new motherboard (ASU ROG Strix B450-F) and a CPU (Ryzen 5 2600) in late 2019 because my previous motherboard started having problems with the USB ports. And right off the bat, I started experiencing problems with a lot of the games I have been playing. The games I play include CS: GO, League of Legends, Warhammer: Vermintide 2, Call of Duty: Modern Warfare and a few more but these were the games that I had the most problem with. So after doing my own research and contacting technical support on what the problem is this is what I obtained/heard from the game tech services.
League of Legends
Problem: Game freezing, often requiring a hard reboot
Error: Corrupted Graphics Driver (according to support)
CS: GO
Problem: Game freezing/crashing/screen freeze with game running
Error: kernel.dll (according to support)
Call of Duty: Modern Warfare
Problem: Game crashing (Almost instantly (5~10min) into the game, also crashed when launched in DX11
Error: dev error 5759, 6068, etc
Warhammer: Vermintide 2
Problem: Game crashing (20~30min into the game) (When launched after Modern Warfare crashed, it crashed almost instantly)
Error: Directx error, DXGI_ERROR_DEVICE_REMOVED, DXGI_ERROR_DEVICE_HUNG (from tech support/ game logs), D3DDRED2 (app crash view), also crashed when launched in DX11 (Problem Event Name: CLR20r3 in reliability history)
And for many of these crashes, I saw Windows Hardware error, LiveKernelEvent 141, in the reliability history.
The only support service that provided me with much information was from Fatshark (Warhammer: Vermintide 2) and probably Riot games (League of legends). And many just told me to reinstall the graphics driver, which I have done countless times while testing. One thing that I noticed was that 3D Mark oftentimes ran fine after I rebooted the system, I was able to get the test to pass and give me a score. But when I ran 3D Mark (DirectX 12 test) after a game crashed, an error occurred and the test failed. Many times the games continued to crash until I rebooted my system.
Although all of these errors and causes are pointing towards a GPU issue, I am almost certain it is NOT the GPU that is causing the problem. To troubleshoot my system I have tried 4 different GPUs (GTX 960, GTX1050ti, RTX 2060 Super(I had to RMA an older one), 2 that I have confirmed working on other systems) and the games continued to crash.
Here's a list of what I have tried (Pretty much everything passed):
Specs:
Motherboard: ASUS ROG Strix B450-F Gaming
CPU: Ryzen 5 2600
GPU: EVGA RTX 2060 SUPER SC ULTRA
Memory: Corsair Vengeance LPX 3000Mhz 16gb (8gb x 2)
PSU: Rosewill Capstone 650W (Gold)
Storage: Samsung SSD (250gb) - boot
WD Blue 1TB HDD - slave
OS: Windows 10 Home (64-bit)
+Non of my hardware has been overclocked or altered with, everything is in default settings
League of Legends
Problem: Game freezing, often requiring a hard reboot
Error: Corrupted Graphics Driver (according to support)
CS: GO
Problem: Game freezing/crashing/screen freeze with game running
Error: kernel.dll (according to support)
Call of Duty: Modern Warfare
Problem: Game crashing (Almost instantly (5~10min) into the game, also crashed when launched in DX11
Error: dev error 5759, 6068, etc
Warhammer: Vermintide 2
Problem: Game crashing (20~30min into the game) (When launched after Modern Warfare crashed, it crashed almost instantly)
Error: Directx error, DXGI_ERROR_DEVICE_REMOVED, DXGI_ERROR_DEVICE_HUNG (from tech support/ game logs), D3DDRED2 (app crash view), also crashed when launched in DX11 (Problem Event Name: CLR20r3 in reliability history)
And for many of these crashes, I saw Windows Hardware error, LiveKernelEvent 141, in the reliability history.
The only support service that provided me with much information was from Fatshark (Warhammer: Vermintide 2) and probably Riot games (League of legends). And many just told me to reinstall the graphics driver, which I have done countless times while testing. One thing that I noticed was that 3D Mark oftentimes ran fine after I rebooted the system, I was able to get the test to pass and give me a score. But when I ran 3D Mark (DirectX 12 test) after a game crashed, an error occurred and the test failed. Many times the games continued to crash until I rebooted my system.
Although all of these errors and causes are pointing towards a GPU issue, I am almost certain it is NOT the GPU that is causing the problem. To troubleshoot my system I have tried 4 different GPUs (GTX 960, GTX1050ti, RTX 2060 Super(I had to RMA an older one), 2 that I have confirmed working on other systems) and the games continued to crash.
Here's a list of what I have tried (Pretty much everything passed):
- Reinstall graphics driver using DDU
- Test 4 different GPU (GTX 960, GTX 1050ti, 2 x RTX 2060 Super)
- Reinstall the game that I am having trouble with
- Update every single driver on my computer through device manager
- Clean reinstall Windows on a clean SSD
- Update any driver through the ASUS support page
- Check the temperature of the system (did not pass 70*C for both CPU and GPU)
- Check for physical damage on the motherboard (nothing)
- Run memtest86 (12+ hrs)
- Run Hot CPU tester
- Check for disk health/fragmentation (healthy)
- Test with a new PSU (EVGA BQ 750W)
- Update BIOS
- Check motherboard voltage 3.3v, 5v, 12v (no unusual readings out of +-5% range)
- Run windows memory diagnostic test
- Run /sfc scannow
- Reinstall Directx (?) - said the latest was installed
- Check for viruses
- Pretty sure there was more but I can't really remember at the moment.
Specs:
Motherboard: ASUS ROG Strix B450-F Gaming
CPU: Ryzen 5 2600
GPU: EVGA RTX 2060 SUPER SC ULTRA
Memory: Corsair Vengeance LPX 3000Mhz 16gb (8gb x 2)
PSU: Rosewill Capstone 650W (Gold)
Storage: Samsung SSD (250gb) - boot
WD Blue 1TB HDD - slave
OS: Windows 10 Home (64-bit)
+Non of my hardware has been overclocked or altered with, everything is in default settings