Question Games Freeze and Crash

[blackout956]

Hello guys,

I am experiencing issues with my computer.
Whenever I play games, they sporadically tend to freeze for about ~5 seconds and then crash and move me to my Win homescreen.
It does not play a role, which games I play - may it be graphic intense games like God of War 4 or games like League of Legends.

My hardware is the following:

Windows 10 Pro 64bit
GPU: MSI RTX 3080 Suprim LHR
CPU: AMD Ryzen 7 5800x
RAM: 32GB DDR4-3600mHz
Motherboard: MSI X570 Gaming Pro Carbon WIFI
PSU: 750W be Quiet! (Platinum)
Storage: 1TB NVME SSD

The temps of my rig are always good, with CPU and GPU not exceeding 70°C.

I have my CPU undervolted at -30mV per core, running stable all the time (also tried CPU benchmarks like Cinebench R23).

My GPU is also undervolted through MSI afterburner and I've tried a lot of different settings because I have the feeling that the crashes might come from the undervolting. However no matter which settings for undervolting I choose (may it be conservative 1890MHz @ 860mV or 1860MHz @ 950mV, which is more mV than the GPUs factory setting with 1875MHz @ 950mV) it always crashes from time to time.
However, stress tests like TimeSpy run stable at both settings.

I've tried several troubleshooting already:

Reinstall WIN
Reinstall drivers (all drivers are always up-to-date)
Windows Memory test
Remove Antivirus programs
Start everything I play as an administrator
Reinstall games
Remove any third-party software like MSI center
Run several stress tests like Cinebench or TimeSpy

I am really in dispair and don't know what else to do, hope you might have some suggestions for me.

Thanks in advance!

 

[Vic 40]

See you updated alot, but do you also run the latest bios for the motherboard?

The 32gb of ram are 2x16gb or 4x8gb and if the latter do the 4 sticks come from one kit?

 

[blackout956]

Hi Vic,

Yes, BIOS is the latest version.

The RAM comes as 2x16GB from one kit.

 

[ko888]

What does Windows Event Viewer report as the cause of the application/system crash? Does the system crash happen when all of the components are running at factory stock clocks?

 

[blackout956]

I just tried to run with factory stocks and God of War still crashed.

Windows Event Viewer reported the following:

Faulting application name: GoW.exe, version: 1.0.441.9126, time stamp: 0x61f1fe57
Faulting module name: unknown, version: 0.0.0.0, time stamp: 0x00000000
Exception code: 0xc0000005
Fault offset: 0x00007ffb7fffffff
Faulting process id: 0x1f44
Faulting application start time: 0x01d81537af225373
Faulting application path: D:\SteamLibrary\steamapps\common\GodOfWar\GoW.exe
Faulting module path: unknown
Report Id: aac18e8e-4971-45b3-80ae-e990f1cf74c5
Faulting package full name:
Faulting package-relative application ID:

 

[ko888]

Has the system ever been completely stable at stock clocks and voltages?

 

[blackout956]

Has the system ever been completely stable at stock clocks and voltages?

To be honest, I cannot say. One of the first things I did was undervolting the hardware.

 

[Vic 40]

Try a clear cmos , load optimal default settings in the bios and then see if that gives problems too.

 

[blackout956]

So I tried around a bit and experienced no crashes until now. Maybe it is fixed.

Here is what I did (seems a bit random but idk):
-Remove GPU and insert it again
-Check on the 8pin cables of PSU (tightening them)
-Switched positions of the RAM (just exchanged the position)
-Put GPU from "Gaming Mode" to "Silent Mode" via the switch on the GPU. After that I created a custom fan curve so that it does not get too hot.

Don't know if any of this could have really helped but I did not receive any troubles until now. Thanks for your feedback and I will give an update once I have tried out the system a bit more.

 

[Vic 40]

Okay let us know how it works out.

 

[blackout956]

Hi,

so after using the system for a few days I did not experience any more crashes so I guess it is fixed.
Thanks anyway for your suggestions and I think the thread can be closed.

 

[Vic 40]

Good to hear.