Question Games Freezing/Crashing on New PC

Dec 13, 2020
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Hello. I recently purchased a custom pre-built PC online and have been having issues running any game on it.

Some examples include GTA V, Genshin Impact, League of Legends, etc. The game loads fine, but as soon as I get into the game the screen freezes for a few seconds, then my monitors go black for another 10 seconds or so and the game freezes/crashes.

I've updated and configured all my drivers, reinstalled games, reinstalled Windows, and tried troubleshooting on my own and haven't been able to figure anything out what's wrong.

I've posted my specs below if anyone has any suggestions or ideas.

Case
CORSAIR 275R AIRFLOW TEMPERED GLASS GAMING CASE
Processor (CPU)
AMD Ryzen 7 3700X Eight Core CPU (3.6GHz-4.4GHz/36MB CACHE/AM4)
Motherboard
ASUS® TUF GAMING B550-PLUS (DDR4, USB 3.2, 6Gb/s) - ARGB Ready!
Memory (RAM)
16GB Corsair VENGEANCE DDR4 3200MHz (2 x 8GB)
Graphics Card
6GB NVIDIA GEFORCE RTX 2060 - HDMI, DP - VR Ready!
1st Storage Drive
2TB SEAGATE BARRACUDA SATA-III 3.5" HDD, 6GB/s, 7200RPM, 256MB CACHE
1st M.2 SSD Drive
512GB PCS PCIe M.2 SSD (2000 MB/R, 1100 MB/W)
Memory Card Reader
USB 3.0 EXTERNAL SD/MICRO SD CARD READER
Power Supply
CORSAIR 550W TXm SERIES™ SEMI-MODULAR 80 PLUS® GOLD, ULTRA QUIET
Power Cable
1 x 1 Metre UK Power Cable (Kettle Lead)
Processor Cooling
CoolerMaster MasterLiquid Lite 240 High Performance Liquid Cooler
Thermal Paste
STANDARD THERMAL PASTE FOR SUFFICIENT COOLING
Sound Card
ONBOARD 8 CHANNEL (7.1) HIGH DEF AUDIO (AS STANDARD)
USB/Thunderbolt Options
MIN. 2 x USB 3.0 & 6 x USB 2.0 PORTS @ BACK PANEL + MIN. 2 FRONT PORTS
Operating System
Windows 10 Home 64 Bit - inc. Single Licence [KUK-00001]
Operating System Language
United Kingdom - English Language
Windows Recovery Media
Windows 10 Multi-Language Recovery Image - Unlimited Downloads from Online Account
Office Software
FREE 30 Day Trial of Microsoft 365® (Operating System Required)
Anti-Virus
NO ANTI-VIRUS SOFTWARE
Browser
Google Chrome™
Monitor
AOC 23.6" E2470SWH LED - 1920 x 1080,1MS, D-Sub, DVI-D, HDMI
Monitor
AOC 23.6" E2470SWH LED - 1920 x 1080,1MS, D-Sub, DVI-D, HDMI
Monitor Cables
2 x 2 METRE GOLD PLATED V1.4 HDMI CABLE
Keyboard & Mouse
LOGITECH® K120 USB KEYBOARD
 
Sep 9, 2020
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latest bios?
check cpu/gpu temp?
check event viewer?
After you've made sure that the above are ok. Reduce the variables. Try using one RAM slot 8GB and see if it works well. Don't try to overclock anything leave everything at stock settings
 

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