Question Games suddenly are stuttering, freezing, CTD and restarting computer

Aug 6, 2020
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My PC has started sharp stutters, freezing, CTD and restarting my computer sometimes when I have been playing Outer Worlds and Rocket league

I am using MSI Afterburner and RTSS to monitor CPU & GPU temps and usage in game.

GPU temps do not go higher than 76 C. Usage sometimes is at 90-99% for Outer Worlds. CPU temps are between 78-86 depending on the core. CPU usage is at around around 70% when playing Outer Worlds.

When playing Rocket League both GPU and CPU temps are between 60-70 C and usage is at about 50 or 60%. Game has stuttered, froze, CTD and restarted my computer on both games. Things are happening more frequently in game now. Can play 20-30 minutes at most now before one of the above happens.

Motherboard: Asus Tuf Mark 1 Z270
GPU: Zotac AMP Extreme 1080ti
CPU: Intel i7 6700K
RAM: 16 GB Corsair Vengeance 3200 mghz
OS: Windows 10
PSU: EVGA SuperNOVA G2 850 W 80+ Gold Certified

I built my computer in the winter 2016 but upgraded to the 1080ti in 2017 and the RAM in 2018. I have had the PSU since 2016.

I have been trying to figure out what might be wrong with my computer and how to fix it. I have run memtest and came back with no errors. I changed the thermal paste recently hoping that would fix it to no avail. Factory reset my computer. Run windows defender and found no viruses. Everything is running at stock with no overclocks.

Anyone have any ideas how to else to troubleshoot this or what might be the issue? Thanks. Let me know if I need to give more info.
 

Lutfij

Titan
Moderator
Make sure you're on the latest BIOS on your motherboard. Try enabling X.M.P in BIOS and see if that helps. If so, you will need to look towards the version for your Windows 10 installation. We're currently on version 2004.

You will also need to look at a replacement PSU or a donor unit that is of similar make and model as well as wattage to rule out a faulty/failing PSU.
 
use ddu uninstaller to remove all nvidia drivers and reinstall the latest nvidia.com driver

run userbenchmark.com and post the http link of your result, e.g. https://www.userbenchmark.com/UserRun/28977730

check windows integrity
open the command prompt as administrator and type DISM /Online /Cleanup-Image /RestoreHealth
https://www.lifewire.com/how-to-open-an-elevated-command-prompt-2618088
https://answers.microsoft.com/en-us/windows/forum/windows_10-update/system-file-check-sfc-scan-and-repair-system-files/bc609315-da1f-4775-812c-695b60477a93


clean boot
https://support.microsoft.com/en-us/help/929135/how-to-perform-a-clean-boot-in-windows


check the memory by running memtest.org usb autoinstaller (bootable USB flash drive)


check the hard drive for errors with its manufacturer´s tool
 
Aug 6, 2020
3
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10
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So far I have updated the BIOS and windows 10 to the newest versions. After that I tried playing Rocket League and after about 30 minutes it froze with the music still going but FPS at 1. It stayed that way for about 5 plus minutes so I had to use the case power button to shut it off and turn it back on.

Since trying that I have used DDU uninstaller to remove and reinstall a fresh nvidia driver and enabled XMP in the BIOS.

I just ran userbenchmark. Here are the results. https://www.userbenchmark.com/UserRun/31480440

I am gonna try playing Rocket League again and see how that goes. If is still restarts or freezes I will try checking windows integrity and memtest next and then try clean boots and checking the hard drive. If it keeps on being a problem though I am wondering if it is the PSU based on my userbenchmark score since everything seems to be working great according to it. Only problems PSU's seem to have long shipping times now.
 
Aug 6, 2020
3
0
10
0
So far I have updated the BIOS and windows 10 to the newest versions. After that I tried playing Rocket League and after about 30 minutes it froze with the music still going but FPS at 1. It stayed that way for about 5 plus minutes so I had to use the case power button to shut it off and turn it back on.

Since trying that I have used DDU uninstaller to remove and reinstall a fresh nvidia driver and enabled XMP in the BIOS.

I just ran userbenchmark. Here are the results. https://www.userbenchmark.com/UserRun/31480440

I am gonna try playing Rocket League again and see how that goes. If is still restarts or freezes I will try checking windows integrity and memtest next and then try clean boots and checking the hard drive. If it keeps on being a problem though I am wondering if it is the PSU based on my userbenchmark score since everything seems to be working great according to it. Only problems PSU's seem to have long shipping times now.
Ya it didn't work. I was able to play for about 20 minutes and then it froze and I had to restart my computer.
 

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