Games unplayable after upgrading to R9 390X

[dynamix]

Hi everyone,
I recently upgraded my radeon 7850 for a Sapphire Radeon R9 390X Nitro Tri-X OC. Now all my games are unplayable (I get something like 10-20fps on games like rocket league, which was running perfectly fine on my 7850).

After installing the drivers, the card is well recognized (it show radeon 390series in device manager and radeon setting). Also the fans are spinning (one fan is spinning when I run rocket league for instance).

My setup :
-OS: Windows 7 Ultimate 64-bit
-Processor : i5-3570k
-PSU : raider 750w (certif 80plus silver)
-RAM: 8gb ddr3

Things I tried so far :

-Switch the gpu connector (the two 6 + 2 pins connectors) in every possible combination.
-Removed my old drivers through control panel and running DDU in safe mode then reinstall the latest driver (I also tried to install some older driver: catalyst 15.11).
I'm running out of ideas, I'm considering returning it now, maybe there's some defect on this gpu?

Thanks for reading this!

MSI after burner screenshot : http://imgur.com/vfl86Mb (gpu temp goes from 40° to 53°).

 

[jerdle]

that FPS sounds like it's using the integrated graphics - can you disable those?

 

[Mousemonkey]

that FPS sounds like it's using the integrated graphics - can you disable those?

If it were using the integrated graphics then the SS of AB would show no activity on the 390X.

 

[jerdle]

true, missed the last line while chowing down on my breakfast muffin. 390X should not be hitting and sustaining 100% usage @ under 20 FPS in rocket league.

Random thing i've seen work before you RMA the card: Try using a different display output on the card and see if anything changes. Same with the monitor's input.

 

[dynamix]

Thanks guys for your help. Unfortunately I can't try a different output 🙁 (my monitor only has dvi-d and the card had 1dvi-d and hdmis)

 

[Shaun o]

Hi dynamix,

While the 7850 card was in the system you did uninstall the video driver for that card didn't you.
Then shut down the Pc, take the card out.

And install the new R9 390X card.

Download and install the latest Crimson graphics driver from the Amd support website for the R9 390X card.
Then restart the system again after it completed.

If not.

Simply click on the link bellow, download and install the program on your System.

Remove any ATi drivers from the system, and just check there are no bits of Nvidia display drivers left also.

Once done restart your system.
Download and install the latest Ati Crimson driver here.

http://support.amd.com/en-us/download

Restart the system once again, let windows load then check to see if the frame rates in your games have improved.
Any old ATI driver for a different model range of Ati based cards must always be uninstalled first of all before you fit a new model range of an Ati based graphics card.

 

[Mousemonkey]

Hi dynamix,

While the 7850 card was in the system you did uninstall the video driver for that card didn't you.
The shut down the Pc take the card out.

And install the new R9 390X card.
Download and install the latest Crimson graphics driver from the Amd support website for the R9 390X card.
Then restart the system again after it completed.

If not.

Simply click on the link bellow, download and install the program on your System.

Remove any ATi drivers from the system, and just check there are no bits of Nvidia display drivers left also.

Once done restart your system.
Download and install the latest Ati Crimson driver here.

http://support.amd.com/en-us/download

Restart the system once again, let windows load then check to see if the frame rates in your games have improved.
Any old ATI driver for a different model range of Ati based cards must always be uninstalled first of all before you fit a new model range of an Ati based graphics card.

First off, why would there be any Nvidia drivers on the system if the last card was a HD7850 and secondly WDDM 1.1 means that having two different manufactures drivers on the OS will not cause conflicts.