- Mar 15, 2021
- 6
- 0
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Hi all. I have a question regarding troubleshooting some issues my friend is having. I built them the PC about a year ago, I don't remember the specific specs apart from the fact it has a GTX 1660 Super, a Seasonic 550W PSU, 16GB Corsair Vengance RAM and a Ryzen of some kind. No overclocking has been done, all stock, good cooler and all high end components.
The other day she was playing a game (GW2) and the computer randomly restarted; no freezing, crash log, nothing. Since then it happened a couple of times, only when running intensive games like GW2 and not games like Stardew Valley or during normal work (MS Word etc). More recently, it happens even when logging in.
I updated all drivers and Windows 10.
I stress tested it remotely today (good old COVID) with Prime95 and it ran perfectly fine for thirty minutes, as it did when I first built it.
I then ran FurMark with the native res, fullscreen and 2x msaa and it crashed instantly (she was watching the screen), no freezing, nothing. When it restarted, it restarted on the login screen a couple of times. I tried again with lowest res, windowed mode, and it ran fine, load on the GPU at 98%, temps only up to 78 degrees after 20 minutes. I stopped the test and went up to the next resolution, windowed, and it died again.
I just led her through changing the PSU for a new one (over video chat), and it booted up fine, ran the game for 15 minutes, ran FurMark for 15 minutes and everything seemed perfect. I got her to close up the case, put it back in the home office and told her to play some games for a bit. Then yet again, it randomly restarts and even restarts before the login screen now; it always gets past the BIOS. Does anyone else have any ideas on what to do? I am really stumped. Is it possible the motherboard, GPU or CPU has become effective over a year later?
I'd really, really appreciate any help here!
Thanks!
The other day she was playing a game (GW2) and the computer randomly restarted; no freezing, crash log, nothing. Since then it happened a couple of times, only when running intensive games like GW2 and not games like Stardew Valley or during normal work (MS Word etc). More recently, it happens even when logging in.
I updated all drivers and Windows 10.
I stress tested it remotely today (good old COVID) with Prime95 and it ran perfectly fine for thirty minutes, as it did when I first built it.
I then ran FurMark with the native res, fullscreen and 2x msaa and it crashed instantly (she was watching the screen), no freezing, nothing. When it restarted, it restarted on the login screen a couple of times. I tried again with lowest res, windowed mode, and it ran fine, load on the GPU at 98%, temps only up to 78 degrees after 20 minutes. I stopped the test and went up to the next resolution, windowed, and it died again.
I just led her through changing the PSU for a new one (over video chat), and it booted up fine, ran the game for 15 minutes, ran FurMark for 15 minutes and everything seemed perfect. I got her to close up the case, put it back in the home office and told her to play some games for a bit. Then yet again, it randomly restarts and even restarts before the login screen now; it always gets past the BIOS. Does anyone else have any ideas on what to do? I am really stumped. Is it possible the motherboard, GPU or CPU has become effective over a year later?
I'd really, really appreciate any help here!
Thanks!
Last edited:
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