Question Gaming with chrome open causes my computer to SDD/HDD to crash, what do I do?

Jun 3, 2019
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So basically whenever I play a game that uses alot of memory, if I open chrome or chrome is already open my computer will freeze up and crash. when I reload I'll be met with a S.M.A.R.T error that says status bad and replace, this is the only time it happens though. sometimes instead of just freezing I'll get a blue screen of death. I'm very confused to whats going on with my computer.
 

jnsupes

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Apr 30, 2012
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What are your system specs?

Typically when you start using up too much of your RAM, then things that would be in RAM will get saved to the HDD. If you are already using your HDD for other things, then you can encounter issues. Simply using up all of your RAM can cause your crashes too.

After giving your system specs and what games you are playing (and settings you are playing on) hopefully we can start to get somewhere in figuring out what the problem is.

Also, is this a problem that just started happening?
 
Jun 3, 2019
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CPUIntel Core i7-7700HQ 2.80 GHzScreen15.6" 120 HzMemory8 GB DDR4Storage1 TB SSHD + 128 GB NVMe SSDGraphics CardGeForce GTX 1050Video Memory4 GB GDDR5CommunicationGigabit LAN and WLANDimensions (W x D x H)15.12" x 10.31" x 0.79"-0.91"Weight5.51 lbs.
CPU
CPU TypeIntel Core i7 7th GenCPU Speed7700HQ (2.80 GHz)Number of CoresQuad-core ProcessorCore NameKaby LakeTurbo FrequencyUp to 3.80 GHzCPU L3 Cache6 MB
Chipset
ChipsetIntel HM175
Display
Screen Size15.6"TouchscreenNoWide Screen SupportYesDisplay TypeFull HDResolution1920 x 1080Refresh Rate120 HzLCD Features120 Hz 400 nits 72% NTSC, Anti-Glare Wide View Film
Operating Systems
Operating SystemWindows 10 Home 64-bit
Graphics
GPU/VPUNVIDIA GeForce GTX 1050Video Memory4 GBGraphic TypeDedicated Card
Storage
SSD128 GBHDD1 TB SSHDHDD RPM5400 RPMStorage Spec1 TB 5400 RPM 2.5" Hybrid HDD (FireCuda) + 128 GB PCIe G3x4 NVMe M.2 SSD
Memory
Memory8 GBMemory SpeedDDR4 2400Memory Slot (Total)2Max Memory Supported32 GB


The games I've had this happen on are dauntless and kurtzpel
Dauntless
Minimum Spec

  • GPU: nVidia 660Ti (DX11) or equivalent
  • CPU: i5 SandyBridge
  • RAM: 4GB
  • OS: Windows 7 DX11 Support
  • Hard drive: 15GB of storage space
Recommended Spec

  • GPU: nVidia GTX 970 (DX11) or equivalent
  • CPU: i7 Haswell
  • RAM: 8GB
  • OS: Windows 10
  • Hard drive: 15GB of storage space
Kurtzpel

  • MINIMUM:
    • Requires a 64-bit processor and operating system
    • OS: WINDOWS® 7, 8, 8.1, 10 (64-bit required)
    • Processor: Intel® Core™ i3 6100 3.7 GHz or AMD Ryzen™ 3 1200 3.1 GHz
    • Memory: 8 GB RAM
    • Graphics: NVIDIA® GeForce® GTX 750 ti or AMD Radeon™ R7 360 (VRAM 2GB)
    • DirectX: Version 11
    • Network: Broadband Internet connection
    • Storage: 17 GB available space
    • Sound Card: DirectSound (DirectX® 9.0c)
    • Additional Notes: 1080p/60fps when graphics settings are set to "Low" (720p/60fps when "High")
  • RECOMMENDED:
    • Requires a 64-bit processor and operating system
    • OS: WINDOWS® 7, 8, 8.1, 10 (64-bit required)
    • Processor: Intel® Core™ i5 6500 3.2 GHz or AMD Ryzen™ 5 1500X 3.5 GHz
    • Memory: 8 GB RAM
    • Graphics: NVIDIA® GeForce® GTX 1050 ti or AMD Radeon™ RX 570 (VRAM 4GB)
    • DirectX: Version 11
    • Network: Broadband Internet connection
    • Storage: 17 GB available space
    • Sound Card: DirectSound (DirectX® 9.0c or better)
    • Additional Notes: 1080p/40fps when graphics settings are set to "High"
 

jnsupes

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Apr 30, 2012
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Everything pretty much.

CPU
RAM
Motherboard
GPU
HDD/SDD


Since it just started happening I would suggest the simple things such as disk defragment, disk cleanup, virus scan, malware scan, system updates, clearing browser history and cookies, etc.
 
Jun 3, 2019
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Everything pretty much.

CPU
RAM
Motherboard
GPU
HDD/SDD


Since it just started happening I would suggest the simple things such as disk defragment, disk cleanup, virus scan, malware scan, system updates, clearing browser history and cookies, etc.
I'll try a disk defragment and virus/malware scan, I don't have anything to clean up with disk clean up, and I used cc cleaner earlier to clear browser history, and I did a system update earlier as well.

Have you had the issues in any other games?
No I haven't since I don't play many other games, but I'm assuming it would happen since i tested if it would happen on dauntless too, when the issues first started happening on kurtzpel.
 

jnsupes

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Reason why I ask about other games is sometimes you might just be one particular game having a bad error or programming that either needs patching or is having other issues at the time.
 
Jun 3, 2019
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1 Read Error Rate 0 79 64 6 0x000004E500AE
3 Spin-Up Time 0 ms 99 99 0 0x000000000000
4 Start/Stop Count 10,088 91 91 20 0x000000002768
5 Reallocated Sectors Count 0 100 100 36 0x000000000000
7 Seek Error Rate 0 75 60 45 0x000001FAA057
9 Power-On Hours (POH) 0h 98 98 0 0x000000000A14
10 Spin Retry Count 0 100 100 97 0x000000000000
12 Power Cycle Count 530 100 100 20 0x000000000212
184 End-to-End error 0 100 100 99 0x000000000000
187 Reported Uncorrectable Errors 0 100 100 0 0x000000000000
188 Command Timeout 5 100 99 0 0x000000000005
189 High Fly Writes 0 100 100 0 0x000000000000
190 Airflow Temperature 39 °C 61 42 40 0x00002F260027
191 G-sense Error Rate 31 100 100 0 0x00000000001F
192 Power-off Retract Count 10 100 100 0 0x00000000000A
193 Load Cycle Count 14,694 93 93 0 0x000000003966
194 Temperature 39 °C 39 58 0 0x000000000027
197 Current Pending Sector Count 0 100 100 0 0x000000000000
198 Uncorrectable Sector Count 0 100 100 0 0x000000000000
199 UltraDMA CRC Error Count 0 200 200 0 0x000000000000
240 Head Flying Hours 127d 0h 100 253 0 0x000000000BE8
241 Total LBAs Written 6,237,216,780 100 253 0 0x000073C4600C
242 Total LBAs Read 10,936,814,707 100 253 0 0x00008BE28C73
254 Free Fall Protection 0 100 100 0 0x000000000000


I got this when I went to defrag my risk, I'm not sure what any of it means.
 

jnsupes

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Based on the results of defraggler the hard drive is fine. Defraggler uses SMART to tell the drive health. By using disk defragment I was referring to using the windows disk defrag that would move files around on the hard drive to make accessing them quicker. Doing this is especially important after large amounts of data were written and erased from a hard drive.

I see that you have three data drives listed in your response above. If that is correct, they should all have be done through defraggler and disk defrag. The hybrid drive that only has an rpm of 5400 is fairly slow compared to the SSD, so if you are running those games from it, I would suggest trying to run the games from the SSD to see if that is part of the issue. But regardless you should not be having problems based on the specs provided.

You will need to use a hardware monitor/temp monitor to keep an eye on your temps and CPU/RAM/GPU usage to see if you can pinpoint instances of abnormal usage while using those games.

Run a memtest86 too to make sure the RAM is fine.

And double check RAM frequency and timings are correct (as well your CPU and GPU are at the correct settings). Sometimes some sort of update or system error can mess up your BIOS settings like those for an XMP RAM profile and such.

Is there a driver update for your CPU or GPU?

Do you have any random programs running in the background?

Have you checked your idle temps?

Have you checked your idle CPU/GPU/RAM usage via task manager?
 

jnsupes

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Based on everything said so far it really seems like your RAM is a single stick of 8 GB. I do honestly think that the RAM being a single module and you only having a total of 8 GB as being the primary cause. I have Chrome pulled up right now and it is already taking up almost 800 MB for two tabs...then of course other programs and the OS takes up a certain amount too. When gaming there could be quite a bit of more RAM taken up.

And of course there are programs and games that have memory leaks sometimes that require restarting the computer to stop.

If you have money for it I would suggest doubling the RAM to be 2 modules at 8 GB each (making sure that they are compatible with your current motherboard of course). I honestly think that that would be the best thing for the long term use of your system. But whether or not that would actually completely solve your issue is questionable without starting down the path I mentioned response I had posted above wanting to know your life story essentially.

Edit:
Some people have issues playing with the gtx1050 so you would likely need to turn down the settings to get better fps out of it. The GTX 970 is quite a bit more powerful than the GTX 1050 is. People are also reporting Dauntless having high RAM usage.
 
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