Archived from groups: alt.sys.pc-clone.gateway2000 (
More info?)
Yes, there are competent techs, but they are few and far between. Sadly, their
competence goes unrecognized by the management team, who measure employee
success with metrics only an accountant could love. As with any business
measurement, one has to question the consequences, unintended or not, of the
statistics gathered and used to rate employees. Tech support is a high burnout
job because companies hire on the cheap, companies train inadequately, the techs
have too little real world hands-on experience, and the techs have to put up
with rude and sometimes abusive callers. The consequence is that techs rarely
stay on the job long enough to become competent.
Although I could do a more than competent job in vendor tech support, no company
would pay me what I am worth, and I wouldn't trade places with a tech support
person anyway. At least in my own business as a sole proprietor of a computer
service company, I can politely decide not to deal with people when they are too
disrespectful. These sorts of decisions hit me in the pocketbook, because I've
walked away from potentially lucrative long-term hands-on tech support work when
company executive management has crossed over the line between reasonableness
and downright abusive treatment. I'm not rich, but I sleep at night and do not
have ulcers... Ben Myers
On Fri, 25 Feb 2005 00:09:30 -0600, "pengulin" <apes@nd.edu> wrote:
>Ben... How about some pitty for the few fairly competant techs who have to
>clean up the mess on follow up calls. It's always fun to have a customer
>question my judgement because he's been shafted so many times. You can't
>blame the customer for being wary. All the while the idiot fakers get good
>call metrics and are rewarded accordingly.
>
><ben_myers_spam_me_not @ charter.net (Ben Myers)> wrote in message
>news:421c038a.44760654@nntp.charter.net...
>> Well, people turn to newsgroups like this one out of frustration with the
>> abysmally low quality of vendor tech support, either on-line or phone.
>With
>> manufacturers competing on price and cutting margins to the bone,
>something has
>> to give somewhere to reduce costs. So tech support goes down the toilet.
>>
>> I pity the poor tech support workers, whether in the US, Asia or anywhere
>else.
>> They are inexperienced and poorly trained, but cheap. I cannot imagine
>how it
>> would feel to go to the "office" (tech support cubicle with computer and
>> headset) and have to fake my way through a conversation with a customer
>because
>> I did not know a damned thing. But the tech support workers are cheap.
>VERY
>> low wages... Ben Myers
>>
>> On Wed, 23 Feb 2005 03:32:15 GMT, "Dad" <coffmanh@worldnet.att.net> wrote:
>>
>> >Yes, Plugged it in ... Win 98SE Wizard asked where to try for driver (I
>said
>> >try
>> >Windows/cabs/drivers). Would you believe the computer went to Windows
>> >100% full-color-screen > desktop perfect ...(with perfect icons)
>> >AMAZING!!!.
>> >
>> >Thanks everyone ... but in this case another tech ... bites the dust.
>> >
>> >The knob-control functions seem complex and may NOT be fully
>> >accessible with this driver but I have to learn how that knob/switch
>> >works, (any problem there should be in the driver). Mouse does
>> >not show pointer on top of adjust-pop-up-display however display is
>> >perfect w/o adjustment. Will try to get monitor knob adj. instructions.
>> >
>> >This reply is typed on the EV910A monitor ... all is OK. Dad
>> >
>> >Did not have to adjust color, brightness, nor centering.
>> >Thank you guys for giving me the confidence to try it (Age 81).
>> >
>> >"Dad" <coffmanh@worldnet.att.net> wrote in message
>> >news:jzRSd.67609$Th1.48930@bgtnsc04-news.ops.worldnet.att.net...
>> >
>> >
>> >> "Dad" <coffmanh@worldnet.att.net> wrote in message
>> >> news:rVQSd.67499$Th1.4025@bgtnsc04-news.ops.worldnet.att.net...
>> >> > Thanks for the heads up on the tech answer ...
>> >> my wife and I had just carried this monitor
>> >> > into the unused (cold) store-room.
>> >> The Gateway driver list did not have the '910' listed
>> >> > ... so is it possible that BOTH you and the tech are right,
>> >> (it will work> ... yet it wont work).
>> >> ------ S N I P -------
>> >
>> >
>>
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