Gateway fdp1950 monitors dying on me left and right!!! help

[ornsley]

I work IT for a local company. We house about 500 LCD monitors. Of those, 150 are Gateway fdp1950. They are all about 2 years old now. We keep having problems with them just dying. I have searched everywhere online looking for a solution/fix. Gateway refuses to say there is any problem with this model, but we have had 37 of them go bad. A 24% failure rate at 2 years seems very high to me! The warranty is over now, so no more free replacements. The problem is NOT with the backlight inverter. I took a working and broken monitor and switched the inverter, no change. I switched the video output card/board (the thing that has the DVI and VGA physical connectors on it) and that fixed the broken monitor. I don't know the proper name for this part - much less where to get them. Can anyone help, please? I need a parts supplier for this item, assuming the cost isn't so high it would be foolish to repair these.

Thanks in advance,
Richard Stephenson
ORN

 

[bobpcw]

see the last entry here
http://www.topix.com/forum/tech/TNTK13PFRQURRRJJC/p3

even though he might not repair your models, he is sure to know what the part you are referring to is called and probably a source to get them...


post the answer please!

I'm working on it too...but have a different issue from yours...

 

[Sprint6]

I work IT for a local company. We house about 500 LCD monitors. Of those, 150 are Gateway fdp1950. They are all about 2 years old now. We keep having problems with them just dying. I have searched everywhere online looking for a solution/fix. Gateway refuses to say there is any problem with this model, but we have had 37 of them go bad. A 24% failure rate at 2 years seems very high to me! The warranty is over now, so no more free replacements. The problem is NOT with the backlight inverter. I took a working and broken monitor and switched the inverter, no change. I switched the video output card/board (the thing that has the DVI and VGA physical connectors on it) and that fixed the broken monitor. I don't know the proper name for this part - much less where to get them. Can anyone help, please? I need a parts supplier for this item, assuming the cost isn't so high it would be foolish to repair these.

Thanks in advance,
Richard Stephenson
ORN

yes i can repair the PCB (printed circuit boards) for most of these monitors.
contact Sprint6 At Zoominternet.net

 

[Sprint6]

It seems that you are having a problem with the video main processing boards on these units. There should be numbers on the board to indicate the part, and cross-reference this by a search on a LCD parts supplier’s website.
But in my experience with gateway is that there are none available.
I do monitor repairs and have serviced some of the boards on larger screens. If you would be able to send a unit, we may be able to find a repair solution to your failure problem, at a low cost overall.
Email sprint6@zoominternet.net