Geforce 1080 Failing to run any demanding game

[Froberg]

Hi

I just bought a Gigabyte Geforce 1080 to replace my ageing AMD 7950 card.

Sys info:
ASRock Z77 Extreme 4 mainboard
Core i7 2600k CPU
16 GB memory, ripjaws
Corsair AX850 power supply

What I'm seeing is that the games will launch, but only until anything remotely resembling gameplay starts. I can get past The Witcher 3 title screen but as soon as game loads it crashes.
If I start a new game I can get maybe a second of the bathtub before artifacts appear and the game CTD's..
This has worked fine before.

My PSU is plenty powerful. I have tried:

* Swapping PCI-E power connectors. The 7950 had two 8pin connectors, this new one only has one.
* DDU cleaner to remove any trace of drivers.
* Tried using windows stock drivers
* Tested without my modest overclock on my CPU.

I'm at a loss. Looking at temps it doesn't even leave the 40's before crashing.

Anything I should check out before calling defective on the card?

Any help will be greatly appreciated, having spent the last four hours pulling hairs from my head.

Edit; forgot to mention. I can run counter-strike 1.6 without issue. For some reason.

 

[SBMfromLA]

Bad Card?

 

[Froberg]

Bad Card?

Well, yes, that is what I was thinking. Was hoping to eliminate any other possibilities is all.

 

[SBMfromLA]

Bad Card?

Well, yes, that is what I was thinking. Was hoping to eliminate any other possibilities is all.

Usually.. if you have problems with a brand new card... standard practice is to request an RMA before the 15 Day return period expires instead of wasting time troubleshooting. Otherwise, you'd have to go thru the manufacturer and that could take weeks or even a month or two.

 

[rcald2000]

Step 1: Froberg I agree with SBMfromLA that you should immediately request an RMA from the vendor that you purchased the card from, so that you have the option of returning the card, while you're troubleshooting the problem. You'll be under no obligation to return the card, as long as you don't opt for an "advanced RMA". It's better to do through the vendor than the AIB partner (Gigabyte).

Step 2: So, as soon as you start any game play, it "Crashes To Desktop". In addition to the 24 pin motherboard socket, did you also connect the 8 pin PCIe cable from the power supply to the motherboard? I circled the socket on the screenshot below.

Step 3: Next check the BIOS version number. Is it 2.90? If so great. If not then update it. I'll be honest, I strongly suspect that the most up-to-date BIOS (v2.90) does not support your GPU. I Google'd your motherboard along with the GTX 1080 and came across a message board posting. The user states that he couldn't get them to work together; pasted further below.

BIOS location:
http://www.asrock.com/support/index.asp?cat=FindBIOS

BIOS update:
http://www.asrock.com/mb/Intel/Z77%20Extreme4/?cat=Download&os=BIOS
2.90 7/23/2013

I suggest that you google users with your specific model of motherboard and the GTX 1080. See if you find any mention of them successfully using that card. If not then I recommend you upgrade to a kabylake or ryzen CPU, compatible motherboard and DDR 4 RAM. You may also need to get a new Windows license, but you can buy that very cheaply on Kinguin.

A i5-7500 would be moderately faster than your i7-2600k. You could pair it with a B250 chipset MB, or opt for the Z270, so that you have the option of overclocking an overclokcable CPU in the future. You might be able to get $100 for the sale of your 7950, which would be enough money to buy 16 GB of DDR 4 memory. You should also sell your DDR 3 at that point as well.

 

[Froberg]

Didn't get notifications of these messages for some reason, but then my computer has been disassembled for a day now.

I tested with a secondary PSU and tested the card at my brother-in-law's. Failed both times.

I've sent for an RMA, I can't see any reason why the card wouldn't work in this motherboard really.
Research seems to suggest something similar: https://www.reddit.com/r/buildapc/comments/4tclyo/buying_a_gtx_1080_will_an_asrock_extreme_4/

So it seems this Gigabyte Card was borked from the get-go.
I was able to boot in to windows and everything worked fine until the card was stressed, thinking bad factory OC

 

[rcald2000]

Just for the sake of site education, would you mind stating what PSU mfg/model you also tested it with? Also, what build does your brother-in-law have generally? The secondary PSU was in your brother-in-law's build?

 

[Froberg]

Just for the sake of site education, would you mind stating what PSU mfg/model you also tested it with? Also, what build does your brother-in-law have generally? The secondary PSU was in your brother-in-law's build?

Certainly.

The secondary PSU is a Corsair CX600 I had on my shelf, bought for troubleshooting another system a while back.
My brother in law has a custom gaming rig with a geforce 1060 I think it was.