GeForce Experience: "Something went wrong. Try restarting GeForce Experience."

[Blaafferd]

Since last weekend I have a new gaming rig. I installed all the needed applications such as Steam, Uplay, Origin and GeForce Experience. Everything worked fine, BEFORE Experience updated.
After the update, I ran the app, and nothing works. I logged in: "Something went wrong. Try restarting GeForce Experience." When I restarted it, I logged in again. Finally it worked. SO I then started scanning games. "0 games found". So i scanned again and there it was; the text message telling me to restart. Everytime I click something in Experience, this message shows up.

I updated my drivers, restarted multiple times, reinstalled Experience multiple times, nothing has helped.

Does anyone have the same problem? If so, can it be solved?

 

[James Mason]

If the following doesn't work, you're likely going to have to do an entire reinstall of windows because you messed up something during the initial install of windows.

When installing important motherboard drivers, it's best practice to install them one at a time, with a system restart in between each, the same may apply for Steam Uplay Origin and GFE.

If you have graphics or driver issues, one of the most common fixes is a clean uninstall and removal of your graphics drivers.

To uninstall your drivers, first download and run Display Driver Uninstaller, and follow it's recommendations of booting into safe mode and ect.
(This is a direct download link so you don't grab the wrong version)
http://www.guru3d.com/files-get/display-driver-uninstaller-download,20.html

You'll download a compressed file called "[Guru3D.com]-DDU.zip"
Right click and choose extract.
Go into the folder and run the DDU v##.##.exe
This will extract more files to this folder.
Run Display Driver Uninstaller.exe
Choose Yes when it asks you to boot into SafeMode.
After you've rebooted into safe mode.
When DDU comes up, if it hasn't selected your GPU manufacturer (Nvidia/AMD/Intel) then choose it from the drop down list
Press the Clean and Restart option
If a window comes up asking to disable the Windows automatic installation of display drivers click yes.

After (or before removing the old drivers, just put the new ones on the desktop or somewhere handy) rebooting back into Windows, manually download the latest drivers from Nvidia or AMD, don't use auto detect, choose you GPU model and OS from the drop down lists.
Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
AMD: http://support.amd.com/en-us/download

 

[Blaafferd]

Thanks for the fast reply!
I will try your solution tomorrow , and see if it works (I'm quite tired, and with such a thing I mustn't make any mistakes).

Again, thanks for the fast reply!

 

[Dev_jr]

If the following doesn't work, you're likely going to have to do an entire reinstall of windows because you messed up something during the initial install of windows.

When installing important motherboard drivers, it's best practice to install them one at a time, with a system restart in between each, the same may apply for Steam Uplay Origin and GFE.

If you have graphics or driver issues, one of the most common fixes is a clean uninstall and removal of your graphics drivers.

To uninstall your drivers, first download and run Display Driver Uninstaller, and follow it's recommendations of booting into safe mode and ect.
(This is a direct download link so you don't grab the wrong version)
http://www.guru3d.com/files-get/display-driver-uninstaller-download,20.html

You'll download a compressed file called "[Guru3D.com]-DDU.zip"
Right click and choose extract.
Go into the folder and run the DDU v##.##.exe
This will extract more files to this folder.
Run Display Driver Uninstaller.exe
Choose Yes when it asks you to boot into SafeMode.
After you've rebooted into safe mode.
When DDU comes up, if it hasn't selected your GPU manufacturer (Nvidia/AMD/Intel) then choose it from the drop down list
Press the Clean and Restart option
If a window comes up asking to disable the Windows automatic installation of display drivers click yes.

After (or before removing the old drivers, just put the new ones on the desktop or somewhere handy) rebooting back into Windows, manually download the latest drivers from Nvidia or AMD, don't use auto detect, choose you GPU model and OS from the drop down lists.
Nvidia: http://www.nvidia.com/Download/index.aspx?lang=en-us
AMD: http://support.amd.com/en-us/download

You seem to be so sure that people messed something up during the installation.
How do you explain that: I formatted and reinstalled windows 10 twice after the "new gf experience program" and never, ever could get it to work.
If it's not an issue with the program, how come gf tray icon notifying me that there are updates available, I install gf experience and it simply does not work.
Twice.
And both times with a brand new, clean-disk windows 10...

 

[James Mason]

When installing important motherboard drivers, it's best practice to install them one at a time, with a system restart in between each, the same may apply for Steam Uplay Origin and GFE.

Because it's happened to me, and everything acting wierd on a new system with a new install means something happened with the Windows 10 install. It's possible even the install media is bad if it keeps happening.

I did say he should try just using DDU first to see if it fixes it. Windows may be trying to download the Nvidia drivers itself, and that could be conflicting with what's already installed.

Either way, since OP never came back, I assume DDU fixed his problem.

 

[RadioSoap]

Hate to bring a dead post back, but I am getting this error as of yesterday and it is not due to incorrectly installing windows drivers.

 

[James Mason]

The 2nd part of my first post is still the most relevant fix for that issue.

 

[junkwes]

everything that everybody except the original post in this thread is nonsense. I am getting the same issue and I know what I'm doing when i "install windows."