Discussion GeForce GTX 780M glitching and shutting down

[Bottrel]

Hello everyone. I really need some help of a good person to guide me in this.

I have a MSI laptop GT70 0ND 492-US, which comes with the GTX 675MX, but I changed to GTX 780M a few years ago, due to a lightning strike in my place.
It's been 6 years I have this laptop, and now I'm unable to sell or trade him, because I'm not working right now.

i've already updated bios from any type that you must imagine (I've bought the VGA from China, and the seller was very helpful for this), but never succeed.
Even seeing through MSI Afterburner and other apps, when I'm running for like 5-10 minutes a game, it starts to lagging and reboot the system, with the famous blue screen. Currently using Windows 10 Pro, and some "light" games I can run in ultra low settings (like Dark Souls 2, Starcraft 2, Dark Souls regular, not remaster).

Many computer technicians tried to understand what's going on, but some of them always blamed the VGA or the power processed to feed the VGA, and still got the problem.
I'm really desperate to solve this, looking anxious to give this laptop to my younger brother, so he can play normally.

Please, if you need further information on anything to help me, I'm all ears.

Thank you so much!

 

[cin19]

I have a MSI laptop GT70 0ND 492-US, which comes with the GTX 675MX, but I changed to GTX 780M a few years ago, due to a lightning strike in my place.

Usually the power surge will cause lot more problem, if that killed your gtx675mx, and it may kill other components too. Which one has or has not problem, nobody will know until you test, like the cpu, MB, HDD, or the RAM, etc.

Even seeing through MSI Afterburner and other apps, when I'm running for like 5-10 minutes a game, it starts to lagging and reboot the system, with the famous blue screen.

That means either the GPU or overheat, or laptop PSU may have problem. So check out the windows event log, you should find the error(s), from that you may find what problem to cause the problem.

 

[Bottrel]

That means either the GPU or overheat, or laptop PSU may have problem. So check out the windows event log, you should find the error(s), from that you may find what problem to cause the problem.

I've just checked, and it says:

Log Name: System
Source: Microsoft-Windows-Kernel-Power
Date: 05/29/2019 11:36:51
Event ID: 41
Task Category: 63
Level: Critical Level
Keywords: (70368744177664),(2)
User: SYSTEM
Computer: DESKTOP-K86FR1S
Description:
The system was restarted without a proper shutdown first. This error can be caused when the system stops responding, crashes or runs out of power unexpectedly.
XML of the event:
The system was
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="Microsoft-Windows-Kernel-Power" Guid="{331c3b3a-2005-44c2-ac5e-77220c37d6b4}" />
<EventID>41</EventID>
<Version>6</Version>
<Level>1</Level>
<Task>63</Task>
<Opcode>0</Opcode>
<Keywords>0x8000400000000002</Keywords>
<TimeCreated SystemTime="2019-05-29T14:36:51.611201000Z" />
<EventRecordID>16984</EventRecordID>
<Correlation />
<Execution ProcessID="4" ThreadID="8" />
<Channel>System</Channel>
<Computer>DESKTOP-K86FR1S</Computer>
<Security UserID="S-1-5-18" />
</System>
<EventData>
<Data Name="BugcheckCode">0</Data>
<Data Name="BugcheckParameter1">0x0</Data>
<Data Name="BugcheckParameter2">0x0</Data>
<Data Name="BugcheckParameter3">0x0</Data>
<Data Name="BugcheckParameter4">0x0</Data>
<Data Name="SleepInProgress">0</Data>
<Data Name="PowerButtonTimestamp">132036141870960252</Data>
<Data Name="BootAppStatus">0</Data>
<Data Name="Checkpoint">0</Data>
<Data Name="ConnectedStandbyInProgress">false</Data>
<Data Name="SystemSleepTransitionsToOn">0</Data>
<Data Name="CsEntryScenarioInstanceId">0</Data>
<Data Name="BugcheckInfoFromEFI">false</Data>
<Data Name="CheckpointStatus">0</Data>
</EventData>
</Event>


There is, at least, 69 of these same events, all caused by the same description that I told in the first message.
It's worth pointing out that only happens when I'm trying to play something heavy, or with good resolutions and graphic settings medium-higher.

 

[cin19]

The ID=41 only shows the computer has rebooted without cleanly shutting down first. Anything else?

https://support.microsoft.com/en-us/help/2028504/windows-kernel-event-id-41-error-the-system-has-rebooted-without-clean

 

[Bottrel]

Sorry cin19, my mistake.

The correct error was this one:


Log name: System
Source: nvlddmkm
Date: 29/05/2019 17:20:48
Event identification:14
Task category:None
Level: Error
Keywords:Classic
User: N/D
Computador: DESKTOP-K86FR1S
Description:
Can not find the description of Event ID 14 in the "nvlddmkm" source. The component that generates this event is not installed on the local computer or the installation is corrupted. You can install or repair the component on the local computer.

If the event originated on another computer, the display information had to be saved with the event.

The following information was included with the event:

\ Device \ Video7
1927 (15d4) 00000000 00000000

The feature is present, but the message was not found in the message table
XML of the event:
<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">
<System>
<Provider Name="nvlddmkm" />
<EventID Qualifiers="49322">14</EventID>
<Level>2</Level>
<Task>0</Task>
<Keywords>0x80000000000000</Keywords>
<TimeCreated SystemTime="2019-05-29T15:42:48.597048300Z" />
<EventRecordID>17037</EventRecordID>
<Channel>System</Channel>
<Computer>DESKTOP-K86FR1S</Computer>
<Security />
</System>
<EventData>
<Data>\Device\Video7</Data>
<Data>1927(15d4) 00000000 00000000</Data>
<Binary>0000000002003000000000000E00AAC0000000000000000000000000000000000000000000000000</Binary>
</EventData>
</Event>

I've just opened the game Metro 2033 Redux, with settings medium-high for 5 minutes, and then the computer suddenly rebooted, with the blue screen.
There is nothing wrong with the driver, as I told before, already did almost everything related to bios and drivers.
And another important thing, sometimes my driver just disappear from nothing, and have to install it over again. Don't know if this is relevant, but still it's something very unusual.

 

[cin19]

Log name: System
Source: nvlddmkm
Date: 29/05/2019 17:20:48
Event identification:14

That is from the Nvidia GPU, also you said the MSI afterburner does not recognize the GPU, so you may try use GPU Z to see what you got. I guess you may get the bad one. And I noted the computer name=DESKTOP-K86FR1S too.
GPU Z https://www.techpowerup.com/gpuz/

 

[Bottrel]

That's all the info you need, I guess. If you need anything else, just tell me!

 

[cin19]

I found other screenshot for the gtx780M http://gpuz.techpowerup.com/13/10/20/chk.png Your gtx780m maybe overclock so that it may not run stable.

Also did you install the GPU by yourself or someone did it for you? if the installation is not right, that will cause overheat or something else too.

And from this point, I know the problem related to the GPU.

 

[Bottrel]

Hmm it clarifies much things...
By the MSI afterburner I can safely to all of that configs?

One friend of mine did, he's a technician, but as I told before, he wasn't able to find the problem...

I realize in the one you send me is with SLI, you think that is relevant for the case? And the bios version?

 

[cin19]

If you can use MSI afterburner, try to set the gpu voltage little bit high, or under clock the speed, or lower the power limit, etc, these will help the gpu run more stable. Also check the CPU or gpu temp by the MSI afterburner too, because overheat will cause computer shutdown and reboot.

 

[Bottrel]

For some reason, I cannot change anything in Core voltage or Power limit on afterburner... does it have to change something in the configs? I'm thinking to put something close to the GTX 675MX, so I think it can handle it normally

EDIT: I was able to fix after seeing some videos, but when I change the core voltage, it simply returns to the initial place (like isn't possible to do). Maybe my video card with motherboard doesn't support to change that, makes sense right?
And the power limit still I can't do nothing.

 

[cin19]

Maybe my video card with motherboard doesn't support to change that, makes sense right?

For most of the OEM computer, they do lock those features.

 

[Bottrel]

For most of the OEM computer, they do lock those features.

Is there any way to unlock these? I'm trying even another programs to overclock, like RivaTuner and etc... or maybe changing the Bios (or editing), but I will need some guidance, guess it's too advanced for me this option

 

[cin19]

Is there any way to unlock these?

No.