Question Geforce RTX 2060 Black Screen

[BrandonCarden23]

Hello everyone,

I just recently bought a HP Omen gt13-0024 which was open box at best buy.

The specs are :
AMD Ryzen 7-Series - 3700X - 16GB Memory - NVIDIA GeForce RTX 2060 - 1TB HDD + 256GB SSD - Black

And I get a black screen when I play a newer game or up the settings on other games and everytime I have to reboot the computer.

The first game I tried was World War Z it would load a little bit past the main menu then black screen, you could still hear the sound. Then I got 7 days to die which actually runs but when I put the settings on high or ultra it will black screen as well. It normally does it right after you load into the game, one time it ran ultra settings for like 5 minutes then finally black screened.

I even tried Fortnite on Epic Settings and it made it all the way until I was in a match and was about to land then it black screened. Each time you can hear the sound for a bit then I have to reboot the computer. And of course it runs on medium or low settings just fine.

I have tried almost everything I seen on other threads on here and other sites to fix it. That includes buying a program to update all the drivers, updating the drivers using NVIDIAs Geforce Experience. Changing setting after setting in the NVIDIA Control Panel like "Adjust desktop size and position", changing the "power management mode" to "prefer maximum performance". Trying to run the game in Windows 7 compatibility mode and so much more.

After going through setting after setting and getting the same result I am to believe that it's not that easy of a fix and there may be something wrong with the GPU. I know some people might tell me to just play on low settings but some games don't have the option of lowering the settings and this computer is built to run games at high settings.

I managed to get a dump file the last time it did it and hopefully someone on here can use that information to point me in the right direction. I will buy a new GPU if necessary but I want to make sure that's the problem.

I will put the .dump file results below, thank you!!




***

• *
• Bugcheck Analysis *
• *

***

SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007e)
This is a very common bugcheck. Usually the exception address pinpoints
the driver/function that caused the problem. Always note this address
as well as the link date of the driver/image that contains this address.
Some common problems are exception code 0x80000003. This means a hard
coded breakpoint or assertion was hit, but this system was booted
/NODEBUG. This is not supposed to happen as developers should never have
hardcoded breakpoints in retail code, but ...
If this happens, make sure a debugger gets connected, and the
system is booted /DEBUG. This will let us see why this breakpoint is
happening.
Arguments:
Arg1: ffffffffc0000005, The exception code that was not handled
Arg2: fffff8047caf0d2f, The address that the exception occurred at
Arg3: ffff9986e74e4718, Exception Record Address
Arg4: ffff9986e74e3f50, Context Record Address

Debugging Details:
------------------

*** WARNING: Unable to verify checksum for win32k.sys

KEY_VALUES_STRING: 1

Key : AV.Dereference
Value: NullClassPtr

Key : AV.Fault
Value: Read

Key : Analysis.CPU.mSec
Value: 3358

Key : Analysis.DebugAnalysisProvider.CPP
Value: Create: 8007007e on DESKTOP-PO40KE1

Key : Analysis.DebugData
Value: CreateObject

Key : Analysis.DebugModel
Value: CreateObject

Key : Analysis.Elapsed.mSec
Value: 35823

Key : Analysis.Memory.CommitPeak.Mb
Value: 84

Key : Analysis.System
Value: CreateObject

Key : WER.OS.Branch
Value: vb_release

Key : WER.OS.Timestamp
Value: 2019-12-06T14:06:00Z

Key : WER.OS.Version
Value: 10.0.19041.1


ADDITIONAL_XML: 1

OS_BUILD_LAYERS: 1

BUGCHECK_CODE: 7e

BUGCHECK_P1: ffffffffc0000005

BUGCHECK_P2: fffff8047caf0d2f

BUGCHECK_P3: ffff9986e74e4718

BUGCHECK_P4: ffff9986e74e3f50

EXCEPTION_RECORD: ffff9986e74e4718 -- (.exr 0xffff9986e74e4718)
ExceptionAddress: fffff8047caf0d2f (nvlddmkm+0x0000000000700d2f)
ExceptionCode: c0000005 (Access violation)
ExceptionFlags: 00000000
NumberParameters: 2
Parameter[0]: 0000000000000000
Parameter[1]: 0000000000000014
Attempt to read from address 0000000000000014

CONTEXT: ffff9986e74e3f50 -- (.cxr 0xffff9986e74e3f50)
rax=ffff880ca81a9790 rbx=ffff880caab03d68 rcx=ffff880ca2e85000
rdx=0000000000000000 rsi=ffff880cab611010 rdi=0000000000000000
rip=fffff8047caf0d2f rsp=ffff9986e74e4950 rbp=ffff9986e74e4980
r8=ffff880ca81a9790 r9=0000000000000000 r10=0000fffff8046801
r11=ffffb37b00600000 r12=0000000000000010 r13=ffff880caab03000
r14=ffff880ca2e85000 r15=ffff880caaabb000
iopl=0 nv up ei ng nz na po nc
cs=0010 ss=0018 ds=002b es=002b fs=0053 gs=002b efl=00050286
nvlddmkm+0x700d2f:
fffff8047caf0d2f 420f10442204 movups xmm0,xmmword ptr [rdx+r12+4] ds:002b:0000000000000014=????????????????????????????????
Resetting default scope

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT: 1

PROCESS_NAME: System

READ_ADDRESS: fffff80468cfb390: Unable to get MiVisibleState
Unable to get NonPagedPoolStart
Unable to get NonPagedPoolEnd
Unable to get PagedPoolStart
Unable to get PagedPoolEnd
fffff80468c0f340: Unable to get Flags value from nt!KdVersionBlock
fffff80468c0f340: Unable to get Flags value from nt!KdVersionBlock
unable to get nt!MmSpecialPagesInUse
0000000000000014

ERROR_CODE: (NTSTATUS) 0xc0000005 - The instruction at 0x%p referenced memory at 0x%p. The memory could not be %s.

EXCEPTION_CODE_STR: c0000005

EXCEPTION_PARAMETER1: 0000000000000000

EXCEPTION_PARAMETER2: 0000000000000014

EXCEPTION_STR: 0xc0000005

STACK_TEXT:
ffff9986e74e4950 ffff880caab03d68 : ffff9986e74e4980 ffff880cab611010 0000000000000000 0000000000000010 : nvlddmkm+0x700d2f
ffff9986e74e4958 ffff9986e74e4980 : ffff880cab611010 0000000000000000 0000000000000010 fffff8047c505c2b : 0xffff880caab03d68 ffff9986e74e4960 ffff880cab611010 : 0000000000000000 0000000000000010 fffff8047c505c2b fffff80468d25440 : 0xffff9986e74e4980
ffff9986e74e4968 0000000000000000 : 0000000000000010 fffff8047c505c2b fffff80468d25440 0000000000000000 : 0xffff880c`ab611010


SYMBOL_NAME: nvlddmkm+700d2f

MODULE_NAME: nvlddmkm

IMAGE_NAME: nvlddmkm.sys

STACK_COMMAND: .cxr 0xffff9986e74e3f50 ; kb

BUCKET_ID_FUNC_OFFSET: 700d2f

FAILURE_BUCKET_ID: AV_nvlddmkm!unknown_function

OS_VERSION: 10.0.19041.1

BUILDLAB_STR: vb_release

OSPLATFORM_TYPE: x64

OSNAME: Windows 10

FAILURE_ID_HASH: {7eea5677-f68d-2154-717e-887e07e55cd3}

Followup: MachineOwner
---------



Heres a pastebin file of the results if it's easier to look at it that way

https://pastebin.com/264vF1U7

 

[Venum79]

I have a 2060gtx super with pritty much the same problem, monitors goes black and the no signal logo appears, pc becomes unresponsive and hard reboot is required.

happends everytime after loading is complete and the game begins. Fan speed goes from silent to max most of the time aswell

 

[BrandonCarden23]

I have a 2060gtx super with pritty much the same problem, monitors goes black and the no signal logo appears, pc becomes unresponsive and hard reboot is required.

happends everytime after loading is complete and the game begins. Fan speed goes from silent to max most of the time aswell

So we pretty much have the same problem, but my fans don't go to max speed. Google how to get your crash dump and post it somewhere and hopefully someone can help us out. I might end up calling best buy If I don't get any leads on here or reddit as I got a 15 return policy and they might give me a new one.