Question Getting bluescreened every day.

[kuince]

Recently the notebook I have has been getting a lot of bluescreen without any identifiable pattern. I'm obviously no expert but the message displayed by the BSOD i've been getting recently is almost always different. The ones im looking at the the last 4, from 1/19 and 1/18. I got two bluescreens each day and I was only using (not really using, I had it on the desk) to update emails on outlook and connect to a vpn, maybe 1 or 2 chrome browsers opened.

SPECS:

The notebook is:
Version 10.0.19043 Build 19043
System Type x64-based PC
System SKU LENOVO_MT_20U4_BU_Think_FM_ThinkPad L15 Gen 1
System Manufacturer LENOVO
System Model 20U4S4T100
BIOS Version/Date LENOVO R17ET31W (1.14 ), 8/13/2021

Processor:
Processor Intel(R) Core(TM) i7-10510U CPU @ 1.80GHz, 2304 Mhz, 4 Core(s), 8 Logical Processor(s)

RAM:
Installed Physical Memory (RAM) 16.0 GB
Total Physical Memory 15.8 GB
Available Physical Memory 8.20 GB
Total Virtual Memory 18.2 GB
Available Virtual Memory 8.95 GB
Page File Space 2.38 GB

C:\Users\xxx>wmic memorychip get devicelocator, manufacturer
DeviceLocator Manufacturer
ChannelA-DIMM0 0B2C
ChannelB-DIMM0 0B2C

Disks:
Model WDC WDS100T2B0C-00PXH0
Size 931.51 GB (1,000,202,273,280 bytes)

 

[Colif]

1. Open Windows File Explore
   
2. Navigate to C:\Windows\Minidump
   
3. Copy the mini-dump files out onto your Desktop
   
4. Do not use Winzip, use the built in facility in Windows
   
5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
   
6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
   
7. Then post a link here to the zip file, so we can take a look for you . . .
   

 

[kuince]

1. Open Windows File Explore
2. Navigate to C:\Windows\Minidump
3. Copy the mini-dump files out onto your Desktop
4. Do not use Winzip, use the built in facility in Windows
5. Select those files on your Desktop, right click them and choose 'Send to' - Compressed (zipped) folder
6. Upload the zip file to the Cloud (OneDrive, DropBox . . . etc.)
7. Then post a link here to the zip file, so we can take a look for you . . .

Got it. https://we.tl/t-K6iSdnzN2I. Thanks for the reply!

 

[gardenman]

Hi, I ran the dump files through the debugger and got the following information: https://jsfiddle.net/2L6pwzn3/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.

Spoiler: Dump File Results

File information:	011922-11531-01.dmp (Jan 19 2022 - 15:27:27)
Bugcheck:	MEMORY_MANAGEMENT (1A)
Probably caused by:	memory_corruption (Process running at time of crash: svchost.exe)
Uptime:	0 Day(s), 5 Hour(s), 13 Min(s), and 30 Sec(s)

File information:	011922-11515-01.dmp (Jan 19 2022 - 10:13:24)
Bugcheck:	DRIVER_OVERRAN_STACK_BUFFER (F7)
Probably caused by:	memory_corruption (Process running at time of crash: System)
Uptime:	0 Day(s), 20 Hour(s), 31 Min(s), and 40 Sec(s)

File information:	011822-11609-01.dmp (Jan 18 2022 - 13:41:02)
Bugcheck:	IRQL_NOT_LESS_OR_EQUAL (A)
Probably caused by:	memory_corruption (Process running at time of crash: SynTPEnh.exe)
Uptime:	0 Day(s), 3 Hour(s), 35 Min(s), and 58 Sec(s)

File information:	011822-11484-01.dmp (Jan 18 2022 - 10:04:18)
Bugcheck:	KERNEL_SECURITY_CHECK_FAILURE (139)
Probably caused by:	memory_corruption (Process running at time of crash: NordLayer.exe)
Uptime:	1 Day(s), 12 Hour(s), 51 Min(s), and 53 Sec(s)

Comment: The overclocking driver "XtuAcpiDriver.sys" was found on your system. (Intel Extreme Tuning Utility)

System: ThinkPad L15 Gen 1 (20U4)
Possible support page: https://pcsupport.lenovo.com/us/en/...laptops/thinkpad-l15-type-20u3-20u4/downloads
There is a BIOS update available for your system. You are using version 1.14 and the latest is 1.15. BIOS update info: https://download.lenovo.com/pccbbs/mobiles/r17uj12w.txt Wait for additional information before deciding to update or not. Important: Verify that I have linked to the correct motherboard. Updating your BIOS can be risky. Never try it when you might lose power (lightning storms, recent power outages, etc).

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.

 

[kuince]

What would you recommend me? I will probably update the BIOS later. I cant see any pattern that could help me pinpoint what is <Mod Edit> up with my notebook.

 

[Colif]

top 3 BSOD not so obvious.
Last BSOD that crashed Nordlayer.exe was caused by GPU drivers
Dump text mentions: dxgkrnl!DxgkMapGpuVirtualAddress+
99% of the time I see DirectX as a cause, its the GPU drivers.

Nov 15 2021

igdkmd64.sys

Intel HD graphics driver

not that old. Try running https://www.intel.com.au/content/www/au/en/support/intel-driver-support-assistant.html and see if any newer graphics drivers.

 

[kuince]

Small update. I have opened the notebook and used it with 1 RAM at a time (got 8gb x2) on different slots each. I got a BSOD with both of the RAMs, I would said mostly after the same amounts of hrs powered on.

Im lost here, not sure what could be causing this. I guess it could be the MOBO, which is very bad news.

Can a faulty windows installation cause this? I have already performed a file integrity check and I got 0 errors.