[SOLVED] Getting BSODs and Micro Stutters after failed display driver update (AMD RYZEN 5 5500U LAPTOP)

May 9, 2022
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I have an Acer Aspire A515-45-R1ZM that i recently bought about 4 months ago and recently about a a few days ago i have this problem where whenever i restarted the laptop it would take a long time and finally would just go into a BSOD with "DRIVER_POWER_STATE_FAILURE", all of this happened because a few days ago there was a new driver update for AMD and since it said from AMD Radeon software that it was recommended to update it, i thought why not and i downloaded the update. But somewhere in the installation process the update failed and gave me an error 1603. So i rolled back the driver hoping that it would remove the "failed update" and restarted my laptop. But instead of restarting normally, my laptop was stuck on the "Restarting" screen with the spinning icon for quite a while and then finally BSOD'd with the message "DRIVER_POWER_STATE_FAILURE".

When the laptop finally restarted i noticed that the time it took to boot into the window log in screen was significantly longer than before and when it finally booted up into the desktop i also noticed there was a some sort of stutter in the system to the point where i can't even watch videos or listen to music as the video and audio would stutter and sound "glitchy". I found a thread where it says i should uninstall all display drivers using DDU in safe mode and then install the AMD Drivers once again. I followed the instructions but after i successfully uninstalled the display driver using DDU in Safe mode, i still get the "DRIVER_POWER_STATE_FAILURE" BSOD when the laptop was trying to restart after uninstalling the display driver. Finally i got into the desktop and noticed the stutters were gone but when i attempted to install the AMD Drivers once again, it failed, with the same error code 1603. and it came full circle where the stutters would happen again the BSOD would also happen again. I also tried different things before i attempt to install the AMD Drivers again such as installing the drivers in safe mode and turning off antivirus(windows defender) when installing the driver but to no avail.

I'm at a genuine loss right now on what to do, if someone happens to have encountered this problem before please do tell if you have found any solutions for it.

Here are a few minidumps that were created when the crashes happened : https://drive.google.com/drive/folders/1SWD6dzDlPa59I3sZ74CVIfCJNKIpg0h7?usp=sharing

I apologize if my English is bad or that I posted this in the wrong forum as it is my first time and English is not my native tongue.
 

Colif

Win 11 Master
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Jun 12, 2015
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Amd themselves advise not to use their sata drivers with windows 10, I would assume that also applies to 11.

Desktop systems based on AMD 6-Series, 7-Series, 8-Series, 9-Series, Socket AM4, and Socket TR4 chipsets running Windows® 10 should use the Microsoft provided Standard SATA AHCI Controller driver that comes installed with Windows® by default. This configuration ensures compatibility and offers the best experience with most types of mass storage devices.
FAQ shows how to remove the ones you have - https://www.amd.com/en/support/kb/faq/pa-250
 

Colif

Win 11 Master
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Jun 12, 2015
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can't install drivers in safe mode, it won't work

did you try installing the AD drivers that are on the Acer site? https://www.acer.com/ac/en/US/content/support-product/8859?b=1
I will ask a friend to convert the dumps for me. He will reply later with a conversion.
Someone else may answer while I wait.

have you run the Acer care centre? I assume it updates drivers. It might be something other than GPU drivers to blame.
 
May 9, 2022
5
2
15
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can't install drivers in safe mode, it won't work

did you try installing the AD drivers that are on the Acer site? https://www.acer.com/ac/en/US/content/support-product/8859?b=1
I will ask a friend to convert the dumps for me. He will reply later with a conversion.
Someone else may answer while I wait.

have you run the Acer care centre? I assume it updates drivers. It might be something other than GPU drivers to blame.
Thank you for answering, the only 2 AMD drivers that are available on that site are the chipset drivers and a driver for "VGA DRIVER (RX640)" that i believe won't work on my laptop since i dont have a RX640 (?) and also i tried installing amd drivers again using the auto detect tool and it has been stuck on 53% for almost an hour now.

Also i've ran acer care center just like you said yesterday and it said that my system is up to date.
 

Colif

Win 11 Master
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Jun 12, 2015
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the VGA driver on the Acer site is version 27.20.14016.13
that happens to be Adrenaline https://www.amd.com/en/support/kb/release-notes/rn-rad-win-20-7-2
the drivers for the 5500U are also Adrenaline, just version 22 now - https://www.amd.com/en/support/apu/amd-ryzen-processors/amd-ryzen-5-mobile-processors-radeon-graphics/amd-ryzen-5-5500u
So it should work. I am unsure why the Drivers for your laptop show RX640 since you have a Vega 7
did you run ddu before attempting to install the new older drivers?
looks at new older drivers... surely I could have said that differently :)
 

gardenman

Distinguished
Moderator
Hi, I ran the dump files through the debugger and got the following information: https://jsfiddle.net/bvg6jufp/show This link is for anyone wanting to help. You do not have to view it. It is safe to "run the fiddle" as the page asks.
File information:050922-12062-01.dmp (May 9 2022 - 06:46:01)
Bugcheck:BugCheck 1000009F, {4, 12c, ffffc4092750d040, fffff80660534800} (1000009F)
Driver warnings:*** WARNING: Unable to verify timestamp for amd_xata.sys
Probably caused by:memory_corruption (Process running at time of crash: System)
Uptime:0 Day(s), 0 Hour(s), 10 Min(s), and 43 Sec(s)

File information:050922-11593-01.dmp (May 9 2022 - 05:55:22)
Bugcheck:BugCheck 1000009F, {4, 12c, ffffbd08a3a02080, fffff8054ca67800} (1000009F)
Driver warnings:*** WARNING: Unable to verify timestamp for amd_xata.sys
Probably caused by:memory_corruption (Process running at time of crash: System)
Uptime:0 Day(s), 0 Hour(s), 35 Min(s), and 37 Sec(s)

File information:050922-145156-01.dmp (May 9 2022 - 08:30:15)
Bugcheck:BugCheck 1000009F, {4, 12c, ffff8a032de5f580, fffff8051f93a800} (1000009F)
Driver warnings:*** WARNING: Unable to verify timestamp for amd_xata.sys
Probably caused by:memory_corruption (Process running at time of crash: System)
Uptime:0 Day(s), 0 Hour(s), 07 Min(s), and 00 Sec(s)

File information:050922-150750-01.dmp (May 9 2022 - 07:26:36)
Bugcheck:BugCheck 1000009F, {4, 12c, ffffb604d95c9080, ffff90023bca7800} (1000009F)
Driver warnings:*** WARNING: Unable to verify timestamp for amd_xata.sys
Probably caused by:memory_corruption (Process running at time of crash: System)
Uptime:0 Day(s), 0 Hour(s), 38 Min(s), and 17 Sec(s)

File information:050922-151265-01.dmp (May 9 2022 - 07:52:33)
Bugcheck:BugCheck 1000009F, {4, 12c, ffffe783f4c3b100, ffff830aad453800} (1000009F)
Driver warnings:*** WARNING: Unable to verify timestamp for amd_xata.sys
Probably caused by:memory_corruption (Process running at time of crash: System)
Uptime:0 Day(s), 0 Hour(s), 23 Min(s), and 36 Sec(s)
Comment: 2 or more types of RAM are installed. This is common on laptops.
Comment: Unknown bugcheck (1000009F).

Crashing driver:
Mar 19 2015amd_sata.sysAMD SATA Controller AHCI Device driver http://support.amd.com/

Laptop: Aspire A515-45
Possible support page: https://www.acer.com/ac/en/US/content/support-product/8859?b=1

This information can be used by others to help you. Someone else will post with more information. Please wait for additional answers. Good luck.
 

Colif

Win 11 Master
Moderator
Jun 12, 2015
55,397
4,327
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Amd themselves advise not to use their sata drivers with windows 10, I would assume that also applies to 11.

Desktop systems based on AMD 6-Series, 7-Series, 8-Series, 9-Series, Socket AM4, and Socket TR4 chipsets running Windows® 10 should use the Microsoft provided Standard SATA AHCI Controller driver that comes installed with Windows® by default. This configuration ensures compatibility and offers the best experience with most types of mass storage devices.
FAQ shows how to remove the ones you have - https://www.amd.com/en/support/kb/faq/pa-250
 
May 9, 2022
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Thank you so much to everyone that has answered, it seems my problem is solved by doing the following :

  • Uninstalling all audio drivers and downloading the ones from the acer support page and installing those ones instead
  • Uninstalling Graphic drivers with DDU then reinstalling them
  • Rolling back the AMD SATA drivers to a Microsoft one

 
Reactions: gardenman and Colif

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