Getting Receive fax errors on Win XP SP2 and Intel Faxmodem

G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Hello,
Just got a brand new Dell, and had an intel faxmodem.

Activated my Windows XP fax, and am able to send faxes fine.
For receiving faxes, some work and some don't. THe fax will pick up,
and say "receiving page 1 from...(company name here)" but after awhile
it may say "Error receiving fax". THen it stops! I don't get to see the
first page or anything.

When I disconnect my computer, my standalone panasonic fax receives the
fax just fine.

Then other times, I get faxes and receive and view them just fine. Is
there a fax setting or preference that I need to set, for the fax to
receive a wider variety of fax Classes??

Anyone else having this issue?
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Unfortunately, Windows XP Fax has proven to be incompatible with many common
modems and drivers, particularly older ones, even if the manufacturers claim
they are "compatible" with Windows XP. Modem incompatibility is not apparent
during installation or the initial setup. It only becomes apparent when you
first try to send or receive a fax. The Fax Service will dial or will answer
an incoming fax but then fail with any of a number of unhelpful error
messages such as "Line is busy," "There is no answer," or "Reception error."
There will be nothing in Event Viewer to give a clue as to where the problem
might lie.

These errors have been nearly impossible to track down. To do so requires
enabling both PSS and debug logging of fax transmissions, both of which
require fairly extensive registry changes. For the time being, the best
advice is to attempt to use XP Fax only if you have a modem that is listed
on the Windows XP Hardware Compatibility List and using the latest drivers.
--
Russ Valentine
[MVP-Outlook]

"Japple" <spam_me_to_hell@yahoo.com> wrote in message
news:1102879445.671553.187490@f14g2000cwb.googlegroups.com...
> Hello,
> Just got a brand new Dell, and had an intel faxmodem.
>
> Activated my Windows XP fax, and am able to send faxes fine.
> For receiving faxes, some work and some don't. THe fax will pick up,
> and say "receiving page 1 from...(company name here)" but after awhile
> it may say "Error receiving fax". THen it stops! I don't get to see the
> first page or anything.
>
> When I disconnect my computer, my standalone panasonic fax receives the
> fax just fine.
>
> Then other times, I get faxes and receive and view them just fine. Is
> there a fax setting or preference that I need to set, for the fax to
> receive a wider variety of fax Classes??
>
> Anyone else having this issue?
>
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

OK
Funny thing is my Intel EP573 modem IS on the HCL list!
Updated driver today off Intel site... hopefully it will work!
 
G

Guest

Guest
Archived from groups: microsoft.public.windowsxp.print_fax (More info?)

Ok,
I found a great little fax program that seems to receive all my faxes
without errors!

http://www.rkssoftware.com/mightyfax/overview.html

Only $19.95!

I'm doing a 30 day free trial for now!

Japple wrote:
> OK
> Funny thing is my Intel EP573 modem IS on the HCL list!
> Updated driver today off Intel site... hopefully it will work!
 

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