I've just sent back an Asus ROG Strix MoBo under warranty.
It might just be me, but I'm not really expecting a good result.
If they send a refurbished board back to me, that means one that had issues and was repaired.
Knowing electronics fairly well and because of the sheer complexity of modern Motherboards, I could imagine a lot
of failed "repairs".
Complex electronics can work fine under certain loads, temperatures etc, but fail under others.
Or components can have partial failures where they might work sometimes and not others.
Motherboards are among the most complex electronic devices out there. So many tiny resistors and capacitors and diodes not to mention a lot
of IC chips onboard.
Not sure the motherboard companies want to invest too much into repairing boards when their unit cost is probably quite low.
I can see a scenario where they send it to their repair contractor and get a diagnosis and based on that they give them the Go or No Go and either have them "attempt" a repair,
send you one that has already been "repaired", or send a new one if the repair cost approaches 90% of the new replacement cost.
I imagine the big Motherboard companies probably use one or two "Repair shops" where they all send all boards for some kind of diagnostic evaluation.
Or maybe they do that in-house then decide to send it for repair or just replace it.
Chances are you may never get the same board again.
Maybe they have an in house repair shop but I see the big manufacturers as being far more concerned with handling development of new products and sales as their most
important objective.
Short Version......
So I was wondering how it turned out for others who sent back motherboards under warranty?
Did they repair your board? Did it work properly afterwards or did you have the same or different problems?
I wonder in general if Motherboard warranties more often result in failure for the customer or success and a fully functional motherboard?
Thanks
It might just be me, but I'm not really expecting a good result.
If they send a refurbished board back to me, that means one that had issues and was repaired.
Knowing electronics fairly well and because of the sheer complexity of modern Motherboards, I could imagine a lot
of failed "repairs".
Complex electronics can work fine under certain loads, temperatures etc, but fail under others.
Or components can have partial failures where they might work sometimes and not others.
Motherboards are among the most complex electronic devices out there. So many tiny resistors and capacitors and diodes not to mention a lot
of IC chips onboard.
Not sure the motherboard companies want to invest too much into repairing boards when their unit cost is probably quite low.
I can see a scenario where they send it to their repair contractor and get a diagnosis and based on that they give them the Go or No Go and either have them "attempt" a repair,
send you one that has already been "repaired", or send a new one if the repair cost approaches 90% of the new replacement cost.
I imagine the big Motherboard companies probably use one or two "Repair shops" where they all send all boards for some kind of diagnostic evaluation.
Or maybe they do that in-house then decide to send it for repair or just replace it.
Chances are you may never get the same board again.
Maybe they have an in house repair shop but I see the big manufacturers as being far more concerned with handling development of new products and sales as their most
important objective.
Short Version......
So I was wondering how it turned out for others who sent back motherboards under warranty?
Did they repair your board? Did it work properly afterwards or did you have the same or different problems?
I wonder in general if Motherboard warranties more often result in failure for the customer or success and a fully functional motherboard?
Thanks