Question Getting Various BSOD's

Page 4 - Seeking answers? Join the Tom's Hardware community: where nearly two million members share solutions and discuss the latest tech.

Colif

Titan
Moderator
Need to make sure its not a win 7 card rebranded. Its still possible to buy cards with win 7 drivers. I don't know enough about the subject, my motherboard has BT/WIFI built in and I hardly use either and LAN is faster.

https://www.wirelesshack.org/best-wireless-usb-dongles-windows-10-compatible.html
https://www.pcgamer.com/best-usb-wi-fi-adapter/

seems USB replacing cards, I search for cards and everything USB lol.

oh finally: https://pcgamingbuilds.com/best-pci-wireless-adapter

A sign to me that a device is rebranded is if it says Works with win 10, 8. 7, XP as that makes me think its old. Most new devices wouldn't have win XP drivers written for them I think
 
Jan 23, 2019
57
0
30
0
I will research a little bit today on what I may want to buy but should I remove the dongle, uninstall the BT drivers and run driver verifier?

I need the BT more than I need the wifi. I use an eithernet connection 99.9% of the time but I like to have the option if I were to move or not have a either net connection close by.
 

Colif

Titan
Moderator
should I remove the dongle, uninstall the BT drivers and run driver verifier?
I would, just so we can see if its only cause of BSOD, THen we will know its fixed once you replace BT/WIFI

My PC too heavy to move. MY WIFI only normally gives 25% the speed I get on LAN and both come from same router so no real point using wifi for me. I use BT for my Sennheiser PXC550 headset occasionally
 

gardenman

Admirable
Herald
I think the first file is a .INF file. Right click on it and choose properties to see if it ends with .INF in the filename (you have file extensions hidden). If so, right click on it and choose Install. If not, look through the files until you find the .INF file and then right click on it and choose Install.
 

gardenman

Admirable
Herald
I ran the dump file through the debugger and got the following information: https://pste.eu/p/BsRa.html

File information:050319-6687-01.dmp (May 3 2019 - 18:34:24)
Bugcheck:DRIVER_VERIFIER_DETECTED_VIOLATION (C4)
Driver warnings:*** WARNING: Unable to verify timestamp for CorsairGamingAudioamd64.sys
Probably caused by:CorsairGamingAudioamd64.sys (Process: System)
Uptime:0 Day(s), 0 Hour(s), 00 Min(s), and 21 Sec(s)

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.

Edit: The 4 dumps below: https://pste.eu/p/m5TP.html
File information:050319-9296-01.dmp (May 3 2019 - 22:22:49)
Bugcheck:SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:ntkrnlmp.exe (Process: NVDisplay.Cont)
Uptime:0 Day(s), 1 Hour(s), 40 Min(s), and 10 Sec(s)

File information:050319-8890-01.dmp (May 3 2019 - 22:30:25)
Bugcheck:SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M (1000007E)
Probably caused by:memory_corruption (Process: svchost.exe)
Uptime:0 Day(s), 0 Hour(s), 00 Min(s), and 11 Sec(s)

File information:050319-8453-01.dmp (May 3 2019 - 22:24:57)
Bugcheck:MEMORY_MANAGEMENT (1A)
Probably caused by:win32kbase.sys (Process: dwm.exe)
Uptime:0 Day(s), 0 Hour(s), 00 Min(s), and 19 Sec(s)

File information:050319-8984-02.dmp (May 3 2019 - 22:31:04)
Bugcheck:SYSTEM_SERVICE_EXCEPTION (3B)
Probably caused by:Ntfs.sys (Process: OriginWebHelpe)
Uptime:0 Day(s), 0 Hour(s), 00 Min(s), and 16 Sec(s)
 
Last edited:
Jan 23, 2019
57
0
30
0
I also got some BSOD after I was dont playing Fortnite, I went to click on the home button, screen flickered then went back to normal but nothing happened and none of the menus popped up. Then BOSD followed by a BSOD loop until I shut down. Got another BSOD loop while typing this the first time :cautious: Dumps below:

https://drive.google.com/file/d/1QW5usdSQCcsu3MWjun6QismcXZjwUPhD/view?usp=sharing

https://drive.google.com/file/d/1HtT528VnRoZXdCqtqyce8UT28nc_BcW4/view?usp=sharing

https://drive.google.com/file/d/1AiJ5ZhZfRo0NTA5X8l-rPvVRbUnzWk48/view?usp=sharing

https://drive.google.com/file/d/1BfEtYliH2siJsIy2rTXEBErUDqNlbyY8/view?usp=sharing
 

Colif

Titan
Moderator
Mar 10 2019 CorsairGamingAudioamd64.sys (Corsair Components, Inc.)

that isn't even old... What corsair do you have? headset?

I can't tell as you also have
May 25 2017 CorsairVBusDriver.sys Corsair Virtual Device driver (Corsair Utility Engine) http://www.corsair.com/
May 25 2017 CorsairVHidDriver.sys Corsair Virtual Device driver (Corsair Utility Engine) http://www.corsair.com/

So I could guess mouse but I not seen many mice with speakers :)

I did look through thread twice, 4 pages makes it hard to find if you already said it or not.

seems off to me that a 2019 driver would trip up DV.
Makes me wonder if you should run 4 more scans of each ram stick on memtest again.
 
Jan 23, 2019
57
0
30
0
I dont have a corsair headset stand https://www.bestbuy.com/site/corsair-gaming-st100-rgb-premium-headset-stand-black/6080702.p?skuId=6080702&ref=212&loc=1&extStoreId=300&ref=212&loc=1&ds_rl=1269132&gclid=EAIaIQobChMI4r7imPOB4gIVxZCfCh0xkghiEAQYASABEgLlWvD_BwE&gclsrc=aw.ds

It has 2 USB 3.1 inputs and a 3.5mm headset output which reads to the PC as a headset.


I will probably run mem test again then. Do i litereally just pull one of my ram stick out before I start up to test the other ram? And do I leave all 13 (i think it was that many) tests on?
 

Colif

Titan
Moderator
Look in manual for motherboard, there is likely a slot you have to have 1 stick in or PC won't work, so its not a simple matter of removing 1 stick and trying another. Have to swap them.

Yeah, need all the tests.

Its unusual for 2019 drivers to cause bsod. Just wondering if you removed it, would something else show as a problem, and that led me to think, wonder if its ram thats causing the corruption of drivers. Most people have 1 driver that causes errors, not a series of them that seems never ending, and this is a clean install too.

Other choice is check HDD (though we may have done that already). MIght want to try Hard drive sentinel, I have heard its useful for checking hdd out. I don't have it myself but Gardenman does.

Can't say I seen a stand with drivers before? but then i haven't seen one with rgb either so icue runs the rgb? 3.5mm jack explains sound. https://www.corsair.com/us/en/Categories/Products/Gaming-Headsets/ST100-RGB-Premium-Headset-Stand-with-7-1-Surround-Sound/p/CA-9011167-NA#tab-downloads
 
Jan 23, 2019
57
0
30
0
Yes ICUE runs the RGB on the headset stand and controls the audio adjusting. When I leave for the gym I will start a memtest on 1 of the modules and then the other after that test.
 

gardenman

Admirable
Herald
Other choice is check HDD (though we may have done that already). MIght want to try Hard drive sentinel, I have heard its useful for checking hdd out. I don't have it myself but Gardenman does.
I currently have a drive that is going bad. I first noticed it because when I use it heavily for a few minutes, it begins the non-stop read/write 100% disk usage. The only fix is a reboot. I found Hard Drive Sentinel a few days back on a giveaway site (it's still there, do a Google search for "Hard Drive Sentinel giveaway") and it said my drive is going bad. I believe it. My test results are here. Scroll half way down the page to the big red box.

Everything is backed up on the drive so I'm prepared. I should probably go ahead and remove the drive because when it fails, it may cause BSODs.

Anyway, the software is currently free and it works for testing your drive if interested. There's other hard drive testing software too. Many recommend CrystalDiskInfo.
 

Colif

Titan
Moderator
breaks his 4am rule to install it
ssd - Excellent. Estimated life left - 887 days
hdd - Excellent Estimated time left - 0ver 1000 days

Funny, it told me to update OS to get better performance on ssd, that might be difficult. Seems trim is disabled, might chase that up some day.
 

gardenman

Admirable
Herald
I ran the dump file through the debugger and got the following information: https://pste.eu/p/hxRO.html

File information:050419-8906-01.dmp (May 4 2019 - 17:05:52)
Bugcheck:CRITICAL_PROCESS_DIED (EF)
Probably caused by:ntkrnlmp.exe (Process: svchost.exe)
Uptime:0 Day(s), 1 Hour(s), 12 Min(s), and 03 Sec(s)

Important lines from the HD Sentinel log file you posted:
Code:
Physical Disk Information - Disk: #0: SanDisk SD8SBBU480G1122
The status of the solid state disk is PERFECT. Problematic or weak sectors were not found.

Physical Disk Information - Disk: #1: Samsung SSD 860 EVO 1TB
The status of the solid state disk is PERFECT. Problematic or weak sectors were not found.

Physical Disk Information - Disk: #2: WDC WD10EZEX-08WN4A0
The hard disk status is PERFECT. Problematic or weak sectors were not found and there are no spin up or data transfer errors.
This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
 
Last edited:

Colif

Titan
Moderator
So the code of your ram is:

CMW16GX4M2C3000C15

its rated at 3000MHZ but you running it at 2133MHZ
https://www.corsair.com/ca/en/Categories/Products/Memory/Vengeance-PRO-RGB-Black/p/CMW16GX4M2C3000C15

its also not on the listing for your motherboard - https://dlcdnets.asus.com/pub/ASUS/mb/LGA1151/PRIME_Z390-A/PRIME_Z390-A_Memory_QVL_20190225.pdf

might not be reason, just makes me think.

MIght want to update BIOS to 0905 as well.

So far only other question I can't see asked was: What PSU have you got?

That last BSOD could be caused by headset stand since we had it reported already. So remove it as well and run DV and see if we can get it to stop...
 

Colif

Titan
Moderator
I have asked for a 2nd opinion to see if there is something obvious I am missing. We been at this so long I wrote a summary of what we done so far just so I don't ask again:

Win 10 1803 fresh installed during process
CPU – I7 8700K (no OC)
INTEL test – passed
Prime 95 - passed
Motherboard - Asus Z390-A
Ram on mobo listing? No but might be alright
Not on current BIOS – 0905 is available
GPU - GTX 1080
Tried a 1070, still was getting errors. None at moment
Corsair Ram – 16gb
Memtest – passed
HDD
Tested with Sentinel, all Perfect
PSU - EVGA G2 650 watt 80+ Gold

Fixed GPU drivers a few times (lol)
Fixed scarlet crush
Fixed LAN drivers
Now reporting Corsair Headset stand drivers as problem, driver is from 2019?
 
Jan 23, 2019
57
0
30
0
Ok, so here are my findings. I unplugged my Corsair Headset stand and rand driver verifier twice. Both times I didn't get a BSOD and it would just keep going back to my ASUS startup screen then reset and then start up screen. It would reach my windows 10 log in screen and then reset itself. I went into safe mode and reset verifier through the CMD promt. I'm not entirely sure this is good news but it is something different.

It would make sense to me that this is causing the issues because like I said before I moved my BT dongle from the back of my PC to the headset stand on the day everything started acting weird.

P.S. I just updated the BIOS to the most current version
 
Last edited:

Colif

Titan
Moderator
i wonder if dongle is busted or if it was headset stand the entire time? I guess all you can do is try it in another sl0t, if you haven't already. If you told me you swapped it to the stand, I missed it...

No BSOD means no drivers are bad according to DV. That is a good thing considering it felt like it would never end suggesting new ones.

Downside is no 7.1 audio through stand, upside is I dare not say... if you don't BSOD for a few days

I found plenty of cases of Icue causing BSOD but none referring to version 3.5, is that what was installed? I prefer not to have to leave it as fixed but with a non working 7.1 feature. You may need to contact Corsair - or ask on their forums: http://forum.corsair.com/v3/forumdisplay.php?f=280

I hate peripherals, my last 2 clean installs were in attempts to fix problems that ended up being things plugged into PC, not the box itself. At least we didn't take 3 months to figure it out. They are so hard to figure out compared to parts inside. One time it was speakers, last time it was my mouse.

in a way, yours is too. So far I eliminated PS controller, USB BT card and now the stand. PC itself is fine. nothing wrong with it.
 
Last edited:
Jan 23, 2019
57
0
30
0
Great, thanks for all of your help. For now I'm going to keep the BT dongle and headset stand unplugged for up to a week or until I get a BSOD, to see if I come across any BSOD's.

My ICUE version is the latest one - 3.15.101
 

gardenman

Admirable
Herald
I ran the dump file through the debugger and got the following information: https://pste.eu/p/xdGJ.html

File information:050519-8625-01.dmp (May 5 2019 - 12:52:11)
Bugcheck:PAGE_FAULT_IN_NONPAGED_AREA (50)
Probably caused by:ntkrnlmp.exe (Process: wallpaper32.ex)
Uptime:0 Day(s), 2 Hour(s), 19 Min(s), and 49 Sec(s)

This information can be used by others to help you. I can't help you with this. Someone else will post with more information. Please wait for additional answers. Good luck.
 

ASK THE COMMUNITY

TRENDING THREADS