Getting WHEA_UNCORRECTABLE_ERROR on my HP laptop

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Commendable
Jul 2, 2016
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Hello there. I hope this community help me more than HP technicians. I'm getting blue screen and it reads "WHEA_UNCORRECTABLE_ERROR". I don't know what causes this error and I asked HP technicians before writing here, they told me that I directly installed Windows 10 Pro and I shouldn't have done that. They told me to install Windows 8.1 and then upgrade to Windows 10. I did it but it didn't fix this error. It happens randomly, while watching a video on youtube, while playing PES 2016, while playing Knight Online... Or while on chrome doing nothing more than reading.
 
Solution
J
remove the windivert.sys driver, make sure your fans are running at full speed and are not blocked.
turn off any browser extensions and turn off the browser 3d graphics acceleration.
malware can actually be loading in to your GPU to be doing bit coin mining by hackers.

make the changes and see if your problem goes away. (gpu using too much power can reboot your CPU)

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this is bugcheck 0x124 WHEA_UNCORRECTABLE_ERROR
most often it will be a overheating or power problem of the CPU, or GPU

you can put your memory dump from c:\windows\minidump directory on a server like microsoft onedrive, share the files as public and post a link.
I can check it to see if i can help isolate the problem.

 
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Windows Hardware Error Architecture errors aren't normally software, name might be a clue.

Technician is mistaken, you can install win 10 without going through win 8 first, its generally the smarter move as you don't need win 8 to get to 10.

can you follow option 1 here: http://www.tenforums.com/tutorials/5560-bsod-minidump-configure-create-windows-10-a.html
and then this step under it Have Windows Create a Small Memory Dump (Minidump) on BSOD

that will create a file in c/windows/minidump
copy that file to your documents
upload a copy of the file in documents to a cloud server and share a link here

someone who can read dump files will look at it and see what is to blame.

lol.. i took too long typing :)
 
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as far as i can tell, your machine over heated or somehow the power fluctuated.
I would also remove the windivert driver

note: machine was running WinDivert.sys
this is a network packet injector often used by gamers to allow them to cheat at games, it is also used by malware to collect username and passwords from peoples computers. Generally it would not have caused this bugcheck. I mention it just so you know it is running.


machine was running for 6 hours 36 minutes before getting a bugcheck 0x124
the internal error was:
Severity : Fatal
Error Type : Micro-Architectural Error
Error : Internal unclassified (Proc 1 Bank 4)

machine info:
Vendor Insyde
BIOS Version F.68
BIOS Starting Address Segment e000
BIOS Release Date 09/21/2015
Manufacturer Hewlett-Packard
Product Name HP Pavilion 15 Notebook PC
Manufacturer Hewlett-Packard
Product 2166
Version 29.42
Chassis Type Notebook
Processor Version Intel(R) Core(TM) i5-4200U CPU @ 1.60GHz
Processor Voltage 87h - 0.7V
External Clock 100MHz
Max Speed 2300MHz
Current Speed 1500MHz






 
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What do you recommend me to do? My PC doesn't overheat usually, only when in games and it doesn't shut up with blue screen error when i am in games (seldomly). It shuts up with error when i watch videos on youtube and leave it open while sleeping. I get up with blue screen error and its irritating sound!
 
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remove the windivert.sys driver, make sure your fans are running at full speed and are not blocked.
turn off any browser extensions and turn off the browser 3d graphics acceleration.
malware can actually be loading in to your GPU to be doing bit coin mining by hackers.

make the changes and see if your problem goes away. (gpu using too much power can reboot your CPU)



 
Upvote 0 Downvote
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