Gigabit internet wont work on desktop

[deekss]

Just had the technician install gigabit into my place this morning.

Here's the issue, my PC is limited to 100 Mbps and I can't force it above that. I know the internet it's self is working, because there is another PC hooked up that is getting the proper speeds.

Here's what I've tried so far:
- 4 different cables, 2 of them are Cat 5e and 2 of them are Cat 6. (All the cables worked on the other PC just fine as well)

- I've tried forcing it to the 1.0gbps full duplex, auto-negotiate, etc.. and nothing works, it was always stuck at 100mbps

- Updating drivers and flashing the BIOS.

- I scoured my UEFI settings, but couldn't find any options to mess with it, could just change the connection for downloading updates directly to my UEFI.

- Looked through the modem's settings, could find nothing that would change my limit of 100mbps, and then gave it a hard restart with no change.

I am out of options here, I think maybe I need to buy a PCI-E network card but I thought I'd check here first.

My current setup is:
OS: Windows 7 64bit Ultimate
MOBO: Asrock H77M (which says the LAN port is gigabit capable)
Connection: I am wired directly into the modem, as is the other PC (no routers, etc.).

 

[jacobweaver800]

Just had the technician install gigabit into my place this morning.

Here's the issue, my PC is limited to 100 Mbps and I can't force it above that. I know the internet it's self is working, because there is another PC hooked up that is getting the proper speeds.

Here's what I've tried so far:
- 4 different cables, 2 of them are Cat 5e and 2 of them are Cat 6. (All the cables worked on the other PC just fine as well)

- I've tried forcing it to the 1.0gbps full duplex, auto-negotiate, etc.. and nothing works, it was always stuck at 100mbps

- Updating drivers and flashing the BIOS.

- I scoured my UEFI settings, but couldn't find any options to mess with it, could just change the connection for downloading updates directly to my UEFI.

- Looked through the modem's settings, could find nothing that would change my limit of 100mbps, and then gave it a hard restart with no change.

I am out of options here, I think maybe I need to buy a PCI-E network card but I thought I'd check here first.

My current setup is:
OS: Windows 7 64bit Ultimate
MOBO: Asrock H77M (which says the LAN port is gigabit capable)
Connection: I am wired directly into the modem, as is the other PC (no routers, etc.).

I believe your "Gigabit" port is only 10/100, which limits it to 100 megabit per second speeds. You may need to upgrade the motherboard or add a gigabit network card to your PC, that's probably easier.

 

[deekss]

Just had the technician install gigabit into my place this morning.

Here's the issue, my PC is limited to 100 Mbps and I can't force it above that. I know the internet it's self is working, because there is another PC hooked up that is getting the proper speeds.

Here's what I've tried so far:
- 4 different cables, 2 of them are Cat 5e and 2 of them are Cat 6. (All the cables worked on the other PC just fine as well)

- I've tried forcing it to the 1.0gbps full duplex, auto-negotiate, etc.. and nothing works, it was always stuck at 100mbps

- Updating drivers and flashing the BIOS.

- I scoured my UEFI settings, but couldn't find any options to mess with it, could just change the connection for downloading updates directly to my UEFI.

- Looked through the modem's settings, could find nothing that would change my limit of 100mbps, and then gave it a hard restart with no change.

I am out of options here, I think maybe I need to buy a PCI-E network card but I thought I'd check here first.

My current setup is:
OS: Windows 7 64bit Ultimate
MOBO: Asrock H77M (which says the LAN port is gigabit capable)
Connection: I am wired directly into the modem, as is the other PC (no routers, etc.).

I believe your "Gigabit" port is only 10/100, which limits it to 100 megabit per second speeds. You may need to upgrade the motherboard or add a gigabit network card to your PC, that's probably easier.

I just looked at the website for the MOBO and it says this under LAN:

- PCIE x1 Gigabit LAN 10/100/1000 Mb/s
- Realtek RTL8111E
- Supports Wake-On-LAN
- Supports LAN Cable Detection
- Supports Energy Efficient Ethernet 802.3az
- Supports PXE

Here is a link to the MOBO page as well,

http://www.asrock.com/mb/Intel/H77M/

 

[ElectrO_90]

Boot up into Safe Mode with Networking and see what your speed is then.
If its still 100mb - then I don't know
If its 1Gb then its software issue

 

[deekss]

Boot up into Safe Mode with Networking and see what your speed is then.
If its still 100mb - then I don't know
If its 1Gb then its software issue

Booted into safe mode with networking, it was still locked at 100mbps.

I am at a loss at what's going on here lol.

 

[jacobweaver800]

Boot up into Safe Mode with Networking and see what your speed is then.
If its still 100mb - then I don't know
If its 1Gb then its software issue

I wonder if it's a Windows 7 limitation, I'm not sure though since it is 64bit Ultimate.

 

[deekss]

Boot up into Safe Mode with Networking and see what your speed is then.
If its still 100mb - then I don't know
If its 1Gb then its software issue

I wonder if it's a Windows 7 limitation, I'm not sure though since it is 64bit Ultimate.

I don't believe so, I just looked on my ISP's website and it said recommended OS requirements are:
Windows 10 (64 bit)
Windows 7 (64 bit)
Windows 8 (64 bit)
Windows Vista (64 bit)

 

[jacobweaver800]

Boot up into Safe Mode with Networking and see what your speed is then.
If its still 100mb - then I don't know
If its 1Gb then its software issue

I wonder if it's a Windows 7 limitation, I'm not sure though since it is 64bit Ultimate.

I don't believe so, I just looked on my ISP's website and it said recommended OS requirements are:
Windows 10 (64 bit)
Windows 7 (64 bit)
Windows 8 (64 bit)
Windows Vista (64 bit)

Is that recommended overall or recommended for gigabit internet?

 

[deekss]

Boot up into Safe Mode with Networking and see what your speed is then.
If its still 100mb - then I don't know
If its 1Gb then its software issue

I wonder if it's a Windows 7 limitation, I'm not sure though since it is 64bit Ultimate.

I don't believe so, I just looked on my ISP's website and it said recommended OS requirements are:
Windows 10 (64 bit)
Windows 7 (64 bit)
Windows 8 (64 bit)
Windows Vista (64 bit)

Is that recommended overall or recommended for gigabit internet?

For the gigabit internet.

 

[ElectrO_90]

Delete drivers from Device Manager and get it to reinstall them again?

Other than that, the port in the switch needs to be changed over? Try another port?
Change cable with the working computer at 1gb...
failing that, your aging motherboard has a broken LAN and you should spend $10 on a new 1gb one.

 

[deekss]

Delete drivers from Device Manager and get it to reinstall them again?

Other than that, the port in the switch needs to be changed over? Try another port?
Change cable with the working computer at 1gb...
failing that, your aging motherboard has a broken LAN and you should spend $10 on a new 1gb one.

I have completely uninstalled all drivers and downloaded/installed new ones directly from my MOBO website and the realtek website.

I've tried every port, I've also used/swapped cables multiple times. All the cables work fine on the other PC, but mine is still limited to 100mbps.

I am probably going to run out a bit a later and pickup a pci-e network card to see if that fixes it, was just checking here first to see if I've maybe missed something before doing that.

 

[jacobweaver800]

Delete drivers from Device Manager and get it to reinstall them again?

Other than that, the port in the switch needs to be changed over? Try another port?
Change cable with the working computer at 1gb...
failing that, your aging motherboard has a broken LAN and you should spend $10 on a new 1gb one.

I have completely uninstalled all drivers and downloaded/installed new ones directly from my MOBO website and the realtek website.

I've tried every port, I've also used/swapped cables multiple times. All the cables work fine on the other PC, but mine is still limited to 100mbps.

I am probably going to run out a bit a later and pickup a pci-e network card to see if that fixes it, was just checking here first to see if I've maybe missed something before doing that.

Before you go and get one, what are the full specs of the PC, you need to have open PCI-E lanes on the CPU to run a network card, if your using multiple GPU's or lots of PCI-E devices, or even NVME M.2 storage you may not have enough PCI-E lanes, especially on Intel since they have been shaving lanes off of CPU's recently.

 

[ElectrO_90]

Delete drivers from Device Manager and get it to reinstall them again?

Other than that, the port in the switch needs to be changed over? Try another port?
Change cable with the working computer at 1gb...
failing that, your aging motherboard has a broken LAN and you should spend $10 on a new 1gb one.

I have completely uninstalled all drivers and downloaded/installed new ones directly from my MOBO website and the realtek website.

I've tried every port, I've also used/swapped cables multiple times. All the cables work fine on the other PC, but mine is still limited to 100mbps.

I am probably going to run out a bit a later and pickup a pci-e network card to see if that fixes it, was just checking here first to see if I've maybe missed something before doing that.

Before you go and get one, what are the full specs of the PC, you need to have open PCI-E lanes on the CPU to run a network card, if your using multiple GPU's or lots of PCI-E devices, or even NVME M.2 storage you may not have enough PCI-E lanes, especially on Intel since they have been shaving lanes off of CPU's recently.

I guess you didn't read his spec at all....Just jumping in on the bandwagon.
Don't worry about this stuff what he wrote, won't affect you

 

[jacobweaver800]

Delete drivers from Device Manager and get it to reinstall them again?

Other than that, the port in the switch needs to be changed over? Try another port?
Change cable with the working computer at 1gb...
failing that, your aging motherboard has a broken LAN and you should spend $10 on a new 1gb one.

I have completely uninstalled all drivers and downloaded/installed new ones directly from my MOBO website and the realtek website.

I've tried every port, I've also used/swapped cables multiple times. All the cables work fine on the other PC, but mine is still limited to 100mbps.

I am probably going to run out a bit a later and pickup a pci-e network card to see if that fixes it, was just checking here first to see if I've maybe missed something before doing that.

Before you go and get one, what are the full specs of the PC, you need to have open PCI-E lanes on the CPU to run a network card, if your using multiple GPU's or lots of PCI-E devices, or even NVME M.2 storage you may not have enough PCI-E lanes, especially on Intel since they have been shaving lanes off of CPU's recently.

I guess you didn't read his spec at all....Just jumping in on the bandwagon.
Don't worry about this stuff what he wrote, won't affect you

Um, actually I did, and I even went a looked back through every response to make sure I didn't miss anything. And I didn't the only specs listed are his motherboard and OS. Not enough to determine that information. Also, that I said is completely valid and can be something to worry about if the OP is using a CPU without a lot of lanes, which Intel has been shaving off PCI-E lanes generation by generation, forcing people to buy higher end CPU's for multiple GPU's or
multiple M.2 MVME drives. It is completely valid and should be checked first. Also, im not "Jumping in on the bandwagon" I was the first to respond to this, technically you did the jumping on

 

[Solandri]

Get a flashlight and peek inside your motherboard's LAN port. 100bT only requires 4 of the pins be connected. 1000bT (Gigabit) requires all 8 pins be connected. You may have a piece of debris blocking 1 or more pins, causing a Gigabit connection to fail but still allowing a 100bT connection. Sometimes a wire in these LAN ports gets stuck in the down position too, preventing contact with the appropriate pin on the Ethernet cable.

And you're sure the router/switch you're connecting the PC to is Gigabit-capable? Many cheaper routers are not, and max out at 100bT.

If neither of these resolve the problem, have a friend bring a laptop or desktop with a Gigabit ethernet port and try connecting it. If it connects at 1 Gbps, then your next step should probably be to call ASRock to RMA the motherboard. (You can try booting your computer off an Ubuntu Live CD, to verify it isn't a Windows driver problem.)