Question Gigabyte AB 350 new CPU and ftmp issues

May 7, 2023
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I upgraded from a Ryzen 3 1200 to Ryzen 5 4500. I did all the relevant bios upgrades and installation went great. I then received this message: The FTMP Y or N message.


At first, I pressed N because I did not need a change. It then tried to boot and sat at a black screen. I restarted and pressed Y and it kept booting to the screen where you can try to access the bios and what not. That is as far as I get before it black screens and stops again.

Things I have tried to do:
I reinstalled the most recent bios I had on there. [It had no effect]
I tried to reinstall windows from USB boot drive, I managed to make it where it says I can start installing windows and then it black screens.



I am not sure what to do next? Any suggestions would be great.
 
May 7, 2023
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Welcome to the forums, newcomer!

Did you clear the CMOS after you made sure the BIOS was updated successfully? For the sake of relevance, can you please state the BIOS version you've updated to?
I did not remove the CMOS battery. I updated the board to the highest available BIOS for the Gigabytye AB 350 Gaming 3 that bios number was F52i. When I put my old Ryzen 3 1200 back in it worked perfectly fine. I am not sure what is going on.
 

Lutfij

Titan
Moderator
Since you're going to be placing in a new processor, you reset fTPM but for good measure you need to make sure you've cleared the CMOS for the motherboard in order to wipe off any residual settings. No a load defaults doesn't clear the BIOS, you clear the CMOS, once you've verified that the BIOS was updated successfully.

Disable fTPM and see if that alleviates your issue, as a latter step, not now.

I tried to reinstall windows from USB boot drive
Where did you source the installer for the OS?
 
May 7, 2023
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I just pu
Since you're going to be placing in a new processor, you reset fTPM but for good measure you need to make sure you've cleared the CMOS for the motherboard in order to wipe off any residual settings. No a load defaults doesn't clear the BIOS, you clear the CMOS, once you've verified that the BIOS was updated successfully.

Disable fTPM and see if that alleviates your issue, as a latter step, not now.

I tried to reinstall windows from USB boot drive
Where did you source the installer for the OS?
I have a legitimate copy of Windows 10 Home on my USB.

How do I reset the fTPM? If I am understanding you correctly I should do the following:

Put in the Ryzen 5 4500, remove the CMOS battery, and reinstall the latest bios again?
 

Lutfij

Titan
Moderator
No, you already have the latest BIOS, you clear the CMOS with the latest CPU dropped into your motherboard. You should make sure the battery is out of your system for a good 30 mins, while it's disconnected from the wall and display.
 
May 7, 2023
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No, you already have the latest BIOS, you clear the CMOS with the latest CPU dropped into your motherboard. You should make sure the battery is out of your system for a good 30 mins, while it's disconnected from the wall and display.
What will this do? My bios will remain at the place I updated it at? If it wipes the bios to the board default the CPU won't work because I had to bios flash all the way to the latest for the AM4 socket compatibility for Ryzen 5000.
 
Removing the batter will not make the motherboard revert back to it's original and supported BIOS version.

Another answer in a topic that could make things clearer.


In the end, removing the battery will hurt nothing.
 
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May 7, 2023
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Removing the batter will not make the motherboard revert back to it's original and supported BIOS version.

Another answer in a topic that could make things clearer.


In the end, removing the battery will hurt nothing.
Alrighty. I just wanted to be sure. I am going to try this fix now. I will report back when I am done.
 
May 7, 2023
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@ThatVietGuy @Lutfij

I removed the CMOS and and left it out for an hour and pressed the power button down for like 5 minutes. I was prompted with the ftmp message again and rebooted itself multiple times and then went black screen. I tried again a few more times with the same result. I had the ryzen 5 4500 in there for clarification.

I feel like I am going to have to buy a newer board.
 

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