Question Gigabyte Aero 15 OLED laptop has black screen when starting ?

Nov 22, 2021
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I received the laptop two days ago and it worked fine the first time when I configured windows 10. After that, every time I turn on the computer the screen remains black although the keyboard has lights on and the fans are working. So I have to force a shutdown, by keeping pressed the power button, and then I can power on the laptop normally. This happens every time I try to boot the laptop.

There no available BIOS updates.

Any ideas to fix the problem before send it back to the shop?
 

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