Gigabyte AMD Radeon HD 7970 won't work at all

[Luke Maycock]

Specs:

Motherboard: Gigabyte GA-X79-UP4
PSU: Corsair HX1050

Problem:

Not getting any signal from the GPU to the monitor. No fans even come on on the card or anything. A different, older graphics card works in the same slot. The card is brand new, and I actually replaced the first one I had when I got the same issue, but this replacement isn't working at all, so I'm fairly certain its not the card.

From what I'm gathering it might be the PSU? Which is brand new as well.

Any help/advice would be hugely appreciated.

 

[ur6beersaway]

Do you have Both (2) seperate eight pin connectors plugged in to the card? No fan? Two D.O.A. is very rare.

 

[Luke Maycock]

Do you have Both (2) seperate eight pin connectors plugged in to the card? No fan? Two D.O.A. is very rare.

Yeah, two seperate eight pin PCI-E connectors from the psu are going into the card. My cooling consists of intake fans at the front and back and 3 extraction fans at the top.

 

[ur6beersaway]

So does the CARD fan run or no fans at all (card & case).

 

[smeezekitty]

What is your PSU and motherboard?

 

[Luke Maycock]

So does the CARD fan run or no fans at all (card & case).

Sorry, the card fans don't run. There's no reaction from the card at all when I turn on the computer. The case fans run no problem, and the computer actually works fine with a different graphics card (Radeon HD 5670)

What is your PSU and motherboard?

PSU: Corsair HX1050 (Modular)
Motherboard: Gigabyte GA-X79-UP4 LGA 2011

 

[alexander0884]

PSU and everything seems fine, your card is either DOA or you damaged it during installation. DId you wear anti-static wristband etc?

It could be that you ened to go to BIOS and change settings to make sure you are not using Onboard graphics as you probably have an intel processor I take it?

Did you uninstall all the previous graphics drivers and software?

So here is your task list:

Uninstall ANY old graphics drivers and ANY graphics software.
Plug new card in
Install new drivers either from CD or Website

RESTART, go into BIOS

Change BIOS settings to use Discrete Graphics card

RESTART

Problem solved?

 

[Luke Maycock]

PSU and everything seems fine, your card is either DOA or you damaged it during installation. DId you wear anti-static wristband etc?

It could be that you ened to go to BIOS and change settings to make sure you are not using Onboard graphics as you probably have an intel processor I take it?

Did you uninstall all the previous graphics drivers and software?

So here is your task list:

Uninstall ANY old graphics drivers and ANY graphics software.
Plug new card in
Install new drivers either from CD or Website

RESTART, go into BIOS

Change BIOS settings to use Discrete Graphics card

RESTART

Problem solved?

Oh my god, that worked! Went into the BIOS and messed around a bit, and its all working now; fully functional card!

Cheers for all the help, so happy this is working now.

 

[alexander0884]

Cool, close this question (pick solution).

 

[thambo]

Specs =
Motherboard : Gigabyte GA-X79-UP4
GPU : Gigabyte Radeon 7970 3GD
CPU : Core i7-3820
PSU : CORSAIR HX V2 GOLD 750W
RAM : 16G 2133 Patriot Viper
Case : COOLERMASTER HAF XM
OS : Not-Installed-Yet

Summary Fix for me : QFlash BIOS upgrade to version F3p from F2. GPU would now display POST and perform as expected.

Details of problem:
I was crushed by the same result as the original post, just assembled the new build above and would not POST - black screen only on boot. The GPU Fans were on. Don't know if its a growing trend, but the beefy and flashy looking Case is mute - sans PC speaker, so no going blind and listen for status. I had no spares to RCA, just disable components 1-by-1 for a clue.
Many, many tense testing hours later, after picking myself off the floor and wiping the tears away I reduced myself to using the information-super-web. In a disappointingly short time found some noise about the Gigabyte GA-X79-UP4 motherboard BIOS version not being up to date for 7970 and installing the latest could fix it. These GA-X79-UP4 have no on-board video display. Based on the general grumblings the cheapest gamble was to root cause the motherboard out with a cheap GPU (sub $30 AUD, Nvidia GT 210) . The computer would POST on the cheap GPU. Can now get into the BIOS and use the QFlash BIOS facility (with firmware on USB stick) and update it from version F2 to version F3p which applied without issue. Next power up with 7970 installed ... pray to the Jedi spirits ... wahoo! Displays POST screen, boots to install disk and completed OS install all OK.

 

[smeezekitty]

IMO Gigabyte should recall the boards stocked by retailers and update the BIOSes but thats just me.

Big problem they have

 

[ur6beersaway]

Specs =
Motherboard : Gigabyte GA-X79-UP4
GPU : Gigabyte Radeon 7970 3GD
CPU : Core i7-3820
PSU : CORSAIR HX V2 GOLD 750W
RAM : 16G 2133 Patriot Viper
Case : COOLERMASTER HAF XM
OS : Not-Installed-Yet

Summary Fix for me : QFlash BIOS upgrade to version F3p from F2. GPU would now display POST and perform as expected.

Details of problem:
I was crushed by the same result as the original post, just assembled the new build above and would not POST - black screen only on boot. The GPU Fans were on. Don't know if its a growing trend, but the beefy and flashy looking Case is mute - sans PC speaker, so no going blind and listen for status. I had no spares to RCA, just disable components 1-by-1 for a clue.
Many, many tense testing hours later, after picking myself off the floor and wiping the tears away I reduced myself to using the information-super-web. In a disappointingly short time found some noise about the Gigabyte GA-X79-UP4 motherboard BIOS version not being up to date for 7970 and installing the latest could fix it. These GA-X79-UP4 have no on-board video display. Based on the general grumblings the cheapest gamble was to root cause the motherboard out with a cheap GPU (sub $30 AUD, Nvidia GT 210) . The computer would POST on the cheap GPU. Can now get into the BIOS and use the QFlash BIOS facility (with firmware on USB stick) and update it from version F2 to version F3p which applied without issue. Next power up with 7970 installed ... pray to the Jedi spirits ... wahoo! Displays POST screen, boots to install disk and completed OS install all OK.

Thanks, I always check every now & then for bios updates, even with brand new boards. I'm glad you shared your solution. Enjoy!