[SOLVED] Gigabyte GA-A320M-S2H - AMD A8-9600 w/ Radeon™ R7 No Beeps, No video on boot

jmartz65

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Jul 19, 2018
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I'm updating an older computer with a Gigabyte GA-A320M-S2H - AMD A8-9600 w/ Radeon™ R7 and 8GB Stick of Kingston RAM.

Power Supply is new and the fans come on and the power light on the case comes on, Hard drive spins up but there are not any system beeps and no video at all.

I tried it without the memory installed and still no beeps indicating an error.

Any ideas on what I could try? Thanks!
 

Darkbreeze

Titan
Moderator
Ok, you need to contact the manfacturer. I'd bet this has a BIOS version installed that does NOT have Bristol ridge support, because support for those lower end A series APUs was removed with BIOS version F40 and then wasn't restored until BIOS version F42 and F43d. If you have a BIOS version installed on that board that is between F32 and F42, then that Bristol ridge A series processor will not be supported and you can't flash to any of those versions without having a Ryzen 3, 5 or 7 processor since it does not have BIOS flashback. Only with a Ryzen CPU can you flash to a version that supports that CPU and I suspect this is the case. If you know somebody with a Ryzen CPU you could install it and then flash to a supported version, or you could return the board or you could contact Gigabyte and see about sending it to them to flash it.

With no supported CPU installed, I don't think you'll get any beeps.
 

Darkbreeze

Titan
Moderator
Is there a graphics card installed, whether you are using it or not?

ARE you using a discreet graphics card or are you using the integrated graphics from the CPU through the motherboard?

Have you tried resetting the BIOS or using a DIFFERENT display output type?

WHAT type of display cable are you using to the monitor from the video output on the graphics card or motherboard?

Honestly, those questions are probably moot, because if you do not get any beeps and there is a system speaker CORRECTLY connected, with no memory installed, then it's probable the motherboard is no good anyhow. With no memory, there should always be error beeps, but it is worth resetting the BIOS first because the options for the system to halt or beep on errors might have previously been turned off in the BIOS startup options.


BIOS Hard Reset procedure

Power off the unit, switch the PSU off and unplug the PSU cord from either the wall or the power supply.

Remove the motherboard CMOS battery for five minutes. In some cases it may be necessary to remove the graphics card to access the CMOS battery.

During that five minutes, press the power button on the case for 30 seconds. After the five minutes is up, reinstall the CMOS battery making sure to insert it with the correct side up just as it came out.

If you had to remove the graphics card you can now reinstall it, but remember to reconnect your power cables if there were any attached to it as well as your display cable.

Now, plug the power supply cable back in, switch the PSU back on and power up the system. It should display the POST screen and the options to enter CMOS/BIOS setup. Enter the bios setup program and reconfigure the boot settings for either the Windows boot manager or for legacy systems, the drive your OS is installed on if necessary.

Save settings and exit. If the system will POST and boot then you can move forward from there including going back into the bios and configuring any other custom settings you may need to configure such as Memory XMP profile settings, custom fan profile settings or other specific settings you may have previously had configured that were wiped out by resetting the CMOS.

In some cases it may be necessary when you go into the BIOS after a reset, to load the Optimal default or Default values and then save settings, to actually get the hardware tables to reset in the boot manager.

It is probably also worth mentioning that for anything that might require an attempt to DO a hard reset in the first place, it is a GOOD IDEA to try a different type of display as many systems will not work properly for some reason with displayport configurations. It is worth trying HDMI if you are having no display or lack of visual ability to enter the BIOS, or no signal messages.
 

jmartz65

Prominent
Jul 19, 2018
10
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510
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Is there a graphics card installed, whether you are using it or not?

ARE you using a discreet graphics card or are you using the integrated graphics from the CPU through the motherboard?

Have you tried resetting the BIOS or using a DIFFERENT display output type?

WHAT type of display cable are you using to the monitor from the video output on the graphics card or motherboard?

Honestly, those questions are probably moot, because if you do not get any beeps and there is a system speaker CORRECTLY connected, with no memory installed, then it's probable the motherboard is no good anyhow. With no memory, there should always be error beeps, but it is worth resetting the BIOS first because the options for the system to halt or beep on errors might have previously been turned off in the BIOS startup options.


BIOS Hard Reset procedure
I'm using the integrated Graphics on the processor. I've tried both the HDMI and VGA outputs. I have not tried resetting the BIOS only because it's a brand new board, but I can try that.

I'm not sure how the speaker could be incorrectly installed, but I tried reversing the connector and still no beeps at all.

Is there any way to tell if it's the board or the CPU?
 

Darkbreeze

Titan
Moderator
Ok, you need to contact the manfacturer. I'd bet this has a BIOS version installed that does NOT have Bristol ridge support, because support for those lower end A series APUs was removed with BIOS version F40 and then wasn't restored until BIOS version F42 and F43d. If you have a BIOS version installed on that board that is between F32 and F42, then that Bristol ridge A series processor will not be supported and you can't flash to any of those versions without having a Ryzen 3, 5 or 7 processor since it does not have BIOS flashback. Only with a Ryzen CPU can you flash to a version that supports that CPU and I suspect this is the case. If you know somebody with a Ryzen CPU you could install it and then flash to a supported version, or you could return the board or you could contact Gigabyte and see about sending it to them to flash it.

With no supported CPU installed, I don't think you'll get any beeps.
 

jmartz65

Prominent
Jul 19, 2018
10
0
510
0
Ok, you need to contact the manfacturer. I'd bet this has a BIOS version installed that does NOT have Bristol ridge support, because support for those lower end A series APUs was removed with BIOS version F40 and then wasn't restored until BIOS version F42 and F43d. If you have a BIOS version installed on that board that is between F32 and F42, then that Bristol ridge A series processor will not be supported and you can't flash to any of those versions without having a Ryzen 3, 5 or 7 processor since it does not have BIOS flashback. Only with a Ryzen CPU can you flash to a version that supports that CPU and I suspect this is the case. If you know somebody with a Ryzen CPU you could install it and then flash to a supported version, or you could return the board or you could contact Gigabyte and see about sending it to them to flash it.

With no supported CPU installed, I don't hink you'll get any beeps.
I think you're onto something here! I was doing some more digging on Gigabyte's site and came across that same info. Frustrating!

Thank you very much for your reply!
 

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