Gigabyte R9 390

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Koosler

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Jan 29, 2013
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Good Evening guys

Im battling to understand what is goign on with my system maybe you peeps can assist me with this. My Worry is is my issue a concern of damaging my parts.

I received my Gigabyte R9 390 G1 Gaming last week and installed it and everything runs smooth no bottleneck nothing but when I shut down my pc when it is completely off it turns itself back on again and I suspect my PSU and also take note that it only does this when the pc ran for longer than a minute. When booting up and in Windows and I shut down it is doing everything normal. Please see my specs below. I listed everything to understand the draw on my power supply as I know it is not that great but according to the calculators I should be fine. I am not that clued up with PSU's(my one field where I suck as I will most probably die one day by an electrocution)

AMD FX-8120 3.1ghz overclocked to 4.2ghz
Gigabyte 990fxa ud3 mobo
16GB(4x4GB) G.Skill Ares 1600mhz CL9
Gigabyte R9 390 G1 Gaming
4 HDDs(1x SSD, 3x SATA)
1x DVD-RW sata
1x cold cathode light
Antec 620 Kuhler
4x 120mm fans 2x 80mm fans
Coolermaster Extreme 2 725
 
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well you do have an AMD OC'd cpu, a power hungry AMD gpu (AMD tend to be less efficient in power consumption than their rivals) and you have lots of HDD's, I couldn't find if that PSU was bronze 80+ or what but I recommend getting a 750W gold 80+ PSU from a good brand like seasonic or EVGA GS/G2 models

Also I've been trying to find an answer but have failed so I decided to ask owners of this GPU, could you let me know if you can change the WINDFORCE LED color? or is it only enabled in blue? I want to get one myself :)
 
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yeah that is what I was thinking as well. Last night I removed one of the 80mm fans and it didn't happen again but I will trial and run it for a while but I know my PSU's live expectancy will most probably decrease now but when it dies I will get a Antec 750W which is Gold 80+. What color is your system because the gigabyte's LED can't change so its stuck on blue. You won't be dissapointed I am very happy with the purchase and love the card to bits.
 
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awwww, damn lol what a dissapointment, my system will be black/red, I might just go for the MSI, both are really good. and you shouldn't wait until your psu completely dies, you might damage your other components. You should order the other psu and meanwhile underclock your cpu a bit. Also I highly recommend this psu http://pcpartpicker.com/part/evga-power-supply-220g20750xr
http://www.tomshardware.com/forum/id-2547993/psu-tier-list.html
 
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Hello,
I got the same card and apparently the auto on is caused by drivers!! it only happened to me once but since upgrading to 15.7 drivers I had no problems.
I have the almost the same setup as you but my 8320 is OC to 4.3 ans my PSU is an XFX 550 bronze( I know, I know).
What do you think of the card, I was surprised at how loud it would get during gaming compared to a MSI gtx 970, which I returned for this, and mine idles at around 60 and goes up to 80 while gaming. Do you have the same or should I return mine for a replacement or maybe an MSI?
 
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I am having the same problem as the OP. I have the exact same card and it does the exact same thing has his does. I am running the newest drivers (15.7) too. I have discovered that if you do a hard shutdown (holding the power button) that the computer will turn off and remain off. However, if you do a windows shutdown it will shutdown and then restart the computer in 2-3 seconds. I have all wake events turned off in windows and bios. It is beginning to drive me batty. Gigabyte has told some others that have this same problem that they do not have a big enough psu, but I do not believe it to be the problem. My total system at full load including my monitor ( 27" LG IPS 1440 ) runs around 435-450 watts according to my battery backup. If anyone can help I would really appreciate it.

AJSharaf, my card also runs 80C when gaming

system specs:
cpu: Intel i7 3770 ivy bridge not oc
mb: Gigabyte Z68XP-UD3P
ram: 16GB Kingston ram
vc: Gigabyte R9 390 G1 Gaming
psu: Corsair 750 watt modular
2 HDDs
1 blu-ray player/dvd burner
4 80 mm case fans
1 120 mm case fan
Zalman cpu cooler

OS: Windows 7 Pro 64bit

 
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Ok so I spoke to Gigabyte about this and they are evading me and not giving me a straight answer. All they said was that my pc (PSU) and everything should handle the card fine I tested with another PSU as well. I checked the reviews on Newegg and found a lot of people complaining about the same issue so I sent my card back and waiting for a new one form another batch(newer) as I suspect that the Gigabyte launched a faulty card to the public so don't worry it is not your system it is the card. I would sugest that if you run into the issue you need to send your card back. People said that it might be driver related but it can't be since the driver is out of equation when the system is already turned off. Good luck man and I hope that you come right. SO far it is an endless battle and Im without an pc for a while now till I receive the new card which will only ship to our shores next week.
 
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Yeah but that's the thing I can't think that it is driver related due to the fact that when the pc pass the windows shut down it takes the driver out of the equation You are really lucky that the new driver removed your problem for me it didn't 🙁 . I suspect that they launched a faulty card unfortunately I sent mine back as I couldn't take it anymore. Yeah mine was the same and on heavy loaded games like CODAW and BF4 my pc actually bombed out due to overheating as the carded turned up the heat on the south-bridge chip to the extent of thermal shutdown. But the rest of the card is just sweet. The performance is excellent and I absolutely love this card I wouldn't trade it for an MSI or Asus. That is why Im rather waiting for my replacement. This card is like an Alfa it steals your heart pretty fast but it breaks it in a split second as soon as you try and shut down lol
 
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I have to wonder if it is in the card's bios. I have thought about trying a different 390 bios and seeing if that would solve it. There is a copy of the powercolor bios on techpowerup. I just have to wonder if that would fix our issues or not. I would take the slight downgrade in clock speed just to fix this shutdown issue. If I decide to do it I will report back what happend or not. Also, when you get your new cards in, please let me know if that fixes the issue or not.

http://www.techpowerup.com/vgabios/index.php?did=1002-67b1--2015,1002-67b1--2358
 
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Hi There

Sounds like a plan as you will only lose 25mhz lol which I don't think will make much of a difference on the performance field but I will most probably sound like a granny and advise you against it as you will be loading another manufacturers BIOS onto your card which will most probably mess up some other features like the silent fan system and Im not sure but they might have set the firmware up for their three fan setup and last but not least according to Gigabytes warranty policies you will void it and if you mess it up you sit with a pretty expensive ornament.
 
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Ok so I got my new card and put it in the PC and guess what still the same issue except for the overheating. That's gone but the rebooting issue is still there....
I think it must be BIOS related but I'm not willing to load another manufacturers BIOS on the card due to the Warranty void. You guys can maybe try that and let me know if you are willing to take the risk but again I wouldn't suggest it
 
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Ok, thanks for the info. I had hopes that new card would fix the issue. If you ever get it solved please post back on here what you did to do it. I will do the same if I solve it.
 
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I somehow managed to sort the issue out but not completely Im wondering if the BIOS of the card isn't set to keep the machine alive if it is still warm to use the fans to cool to a certain degree and then allow a system to shut off. I've found that when I played a game and shut down right after that it turns back on again but when I leave it for lets say 5minutes and shut down it turns off like it should and stays off. I updated my mobos BIOS from F7 to F8 and set a manual setup up on the GPU's fans. I did run into another issue. When playing high demanding games like GTA5/CODAW my system thermal shuts down and when I feel which parts are hot its the GPU itself, PSU(GPU just above it) and the south bridge on the mobo(GPU right next to it) and the North bridge is also hot but its touchable.... I suspected airflow as the Zalman Z11 is not the best case for airflow but I changed my whole systems airflow like I moved my liquid cooling unit and moved the one 1500rpm fan to the top for exhaust and did a push pull config on my liquid cooling with two 1500rpm functioning as an exhaust as well and a 2000rpm fan at the bottom next to the PSU for an intake. Im busy testing different things the thermal shut down takes longer now but I am yet to test the manual setup on the GPU's fans. I hope it works then my problems are solved otherwise I will need to look at another case like the HAF912 CM or the Antec 1100 or just stronger fans. You can try what I did with the BIOS and stuff and see how it works out for you
 
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Well I tried to set a manual fan control in CCC and it did not help me in anyway. It still automatically restarts. That was at idle too (42C), so I really don't know what is up with it. If you are doing it some other way, please let me know. Unfortunately I already have the latest update for my MB and it is like 2 years old, so no help there. Did you have the overheating issue before you went to manual fan control?
 
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I used the OC Guru app that came with the card and set it in increments of starting at 30% -30C, 40%-40C, and jumped to 60%-50C, 80%-60C and 100%-70C. At this point Im suspecting my PSU. Waiting for the other PSU to ship out to me to see if that's the case as doing my research I found that my PSU gives a total of 638W and the 12V rail gives 28A where it is recommended for the card to have at least 650W continuously available and the 12V rail should have no less than 35A thus suspecting the PSU that causes my GPU and PSU to overheat and ultimately causing the system to shut down. What PSU do you have bud. I'm beginning to think that the PSU requirements for the card haven't been tested in heavy loaded systems where 4HHDs are running with an OC'd CPU and other extra stuff. The new PSU will only come to the supplier in my country on the 6th of august so it looks like it is no heavy gaming for me. another reason why I think it might be PSU related is the fact that my mobo selected 1333mhz for my ram when set to auto after I installed the card which was funny to me and when I did the BIOS update I noticed this issue and also the CPU was set to a lower Mhz by the board than what it is normaly
 
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My current psu is a corsair HX750. It is a 750 watt professional Series 80+ silver modular psu. It outputs a maximum of 25A on the +3.3V rail, 25A on the +5V rail, 62A on the +12V rail, 0.8A on the -12V rail, and 3A on the +5Vsb rail. I really like corsair power supplies and I have never had a bad one. This one has a 7 year warranty on it. I really don't think you can get a better psu manufacturer than Corsair, but that is my opinion. If the memory and cpu are not correct after you flashed your bios to a newer version, then most likely you have a couple settings that are wrong. I would recheck my bios if I were you.

I tried doing the manual fan thing using OC guru II this time and it still didn't work. What version of OC guru II are you using. I am currently using 1.82, but I saw on their website that they have 1.88 out (July 17th). However, it did not mention support for r9 300 series cards. It stopped with r9 200 series. I wonder if that is a mistake on their part or if it really doesn't support r9 300 series. If it really doesn't support r9 300 series, then that is kind of dumb on their part.

Under the online support tab in oc guru II, what version of Bios do you have? My card is currently running version F2. It says that there is no newer version.
 
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The HX750 as far as I know is a pretty good PSU. I ordered the Superflower Leadex Gold 750W. I read a little bit deeper into the matter and found that it can be my PSU that heats everything up as it overheats it self and forcing my other parts to do the same especially the ones close to it but I will have to wait to confirm this as soon as I install the new PSU. I will have a look at my versions of software and the BIOS of my GPU I think mine is also F2 on the GPU and I installed the OC Guru which came on the disk with the card. For now Im not touching my pc because according to the tier list my current PSU is/was in the tier5 list and that is the baddest of the baddest list. I will never trust/purchase any coolermaster products as they are selling a cheap product under an great label for the price of the best labels out there. Lost faith in them and will rather look at other options in the future. This crap PSU cost me more 3 years ago than the Superflower that I ordered now jeez Coolermaster can come and remove the boot they kicked up my ass with that piece of crap
 
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I noticed that catalyst 15.7.1 is out today. I will try that and see if it fixes my problem, but I have zero belief that it will. My psu is as far away from the video card as you can get. It is a top mounted case that has everything else below it. So if anything, the psu should be the thing that is getting hot from the heat rising off the cpu,gpu, mb and other components. I still believe that there is a problem in the card's bios, but maybe I am wrong. I will post later if that update fixed my issue.
 
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Have you tried to check your Airflow? What is your symptoms does it overheat and then kicks the system off and start again later with the fans flickering and everything flickering for a few seconds and then starts again?
 
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Hi Ironsword

I think it must be your BIOS version of the card itself. Mine states that it is on version F10 well the new card I don't know what the other one was. Maybe try and send it in for replacement....
 
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