Gigabyte Radeon R7 360 OC Windforce Crashing to Desktop While Gaming

[danmeddeg]

Hi all,
I have recently bought a Gigabyte Radeon R7 360 2gb OC Windforce, and this problem has been bugging me ever since:

Most games I wanna play will run very smoothly, with an almost flawless 60 FPS rate, under 40-50 celsius GPU temperature; however, after playing for around 15-30 minutes, the game freezes for a second or two, crashes to desktop while the audio is still on, and I can't do much but closing it through Task Manager.

Once or twice, I was able to see an error popping up saying: "The video driver has stopped and has been recovered", though no longer.

There seems to be specific behaviors of the same issue for different games, as follows:

Tomb Raider, Metal Gear Solid V, Injustice, GTA V, GTA - EFLC (crash with black screen).

Skyrim (crash with white screen).

Shadow of Mordor (no crash at all).

Also, it clearly takes longer to happen when playing with low resolutions (anything below 1600x900 pixels) MGSV, for instance is playable for several hours at 1360x768, but will crash in 10 minutes if set to 1920x1080, and the exact same goes to Tomb Raider; the only odd exception is Shadow of Mordor, which has no issues even at 1920x1080 and high settings.

If anyone can provide any solution or hint, I would dearly appreciate it.

System Specs:

AMD A8-6600K Quad-Core 3.9GHz

Gigabyte F2A55M-S1

8GB Single-Channel DDR3 1600MHz

Gigabyte Radeon R7 360 2gb GDDR5 OC Windforce

Corsair CX750 80 Plus Bronze Power Supply

820GB HDD

*I'm currently using AMD Crimson 16.1 driver (16.2 and Catalyst drivers had no effect over this issue)

 

[hang-the-9]

Things that cause crashes in games: Bad video card, bad power supply, driver issues, too much heat, RAM issues, about in that order depending on what is happening.

Since this happened right after you got the card you have a few things you can try. Get a spare hard drive, install clean Windows on that with new driver setup and test the system. If it crashes on new Windows, test the system on one RAM stick at a time. Test the card in another system that can run it. If it's good there, try a different good quality power supply in your system. The CX model you have it a middle range one, not something we're recommend for a gaming system normally but it should be OK for you since the 360 does not use that much power. May still be an issue though.

 

[danmeddeg]

Things that cause crashes in games: Bad video card, bad power supply, driver issues, too much heat, RAM issues, about in that order depending on what is happening.

Since this happened right after you got the card you have a few things you can try. Get a spare hard drive, install clean Windows on that with new driver setup and test the system. If it crashes on new Windows, test the system on one RAM stick at a time. Test the card in another system that can run it. If it's good there, try a different good quality power supply in your system. The CX model you have it a middle range one, not something we're recommend for a gaming system normally but it should be OK for you since the 360 does not use that much power. May still be an issue though.

Thanks for replying and pardon me for the late reply. The reason why I took so long is that I was acquiring a new Windows copy in order to test the issue. Now on Windows 8, the results I get are slightly different: Metal Gear Solid V has deffinitelly stopped crashing, since I've played for several dozens of missions already, like most of games. Some of them, however, will still crash exactly the same way as before, only the error message is different: "The application has stopped working". Unfortunatly, I don't really have a more powerful power supply to spare, nor a way to test it with one (consoles are incomparably more popular than gaming pcs here in Brazil). Having also tried to run my games with different RAM sticks and getting the same issue, I think my next step will be contacting the reseller and ask for a replacement, if the issue persists though, I'll be totally stuck in a dead end. Fingers crossed.