Gigabyte sent me a used graphics card after RMA processed?

May 23, 2018
So after waiting nearly a month for this RMA to go through, I finally received my GeForce GTX 1070 rev. 2.0 graphics card.
When I go to install the card, I notice dust on the fans and finger smudges already on the chip.
I suspect it was used. Is this a normal practice for gigabyte rma?
I was upgraded from my 980 that died within warranty.