[SOLVED] Gigabyte support (lackthereof), advice please?

[WebowJo]

I've concluded that the gigabyte Auros 1080 ti 11g xtreme gpu i bought from USA and brought by bag is faulty, I opened a ticket about three weeks ago in Gigabytes support helpdesk, to date the message wasnt even READ once, its just sitting there unnoticed.

I'm at a loss here, they dont seem to simply care... I hate to disgrace companies in public but this is really shameful substandard support...

 

[hang-the-9]

Try them again, the may have a phone number or chat option you can use.

 

[ss202sl]

There's a number for RMA support on this page

GIGABYTE USA RMA

rma.gigabyte.us

 

[rcald2000]

WebowJo In addition, I would also Tweet them. I've had great results from tweeting and/or DM'ing I.T. companies about RMA requests. Obviously, don't tweet any personal information, even though it probably won't be made public. After tweeting a company, I usually receive a DM response from a rep. It's at that point that I provide contact information, and any relevant info.