- 1. If there are non-attributable malfunctions during the warranty period, such as (but not limited to) the following items (a-k), fees are required for maintenance. No fee will be charged if the product cannot be repaired but shipment costs may still apply.
- a) Malfunctions or damage caused by damage not attributable to product materials or manufacturing flaws (such as pests, earthquakes, floods, fires, typhoons, collisions during transport, stains or scratches generated on the surface after use, squeezing, bumping, scratching, impacts, high temperature, inputting unsuitable voltages and corrosion, etc.)
- b) Dismantling the device or performing your own maintenance.
- c) Exceeding the allowed usage environment.
- d) Damage caused by abnormal power supplies.
- e) Intentional destruction.
- f) Violation of instructions in the product manual.
- g) Improper assembly or abnormal use.
- h) Use of unauthorized accessories.
- i) Failures caused by other products (equipment) other than the machine.
- j) Screen burn caused by using the same fixed screen or cropped screen not in the monitor’s native scale on the monitor for extended periods of time.
- k) Damages caused by not following the cleaning instructions below: Please wipe with a soft none abrasive cloth when cleaning the glossy surface. Do not spray cleaning products on the glossy surface directly, ensure to only use cleaners recommended for monitors. We recommended cleansers be diluted with water with a 1:10 ratio.
- 2. Fees are required for the testing, maintenance or repair of products with expired or void warranties. Quotes and maintenance will be based and performed on the condition of the monitor and the work needed.
- ◇ OLED Models
1) The method to determine bright and dark dots (including panel burn in)
- ■ The eye must be away from the screen by 35cm or more, ambient illumination must be greater than 500 Lux (for example a common office environment).
- ■ Bright dot warranty conditions: Bright dots must be more than 3 dots (which refers to the 4th dot)
- ■ Dark dot warranty conditions: Dark dots must be more than 5 dots (which refers to the 6th dot)
- ■ Please do not unplug your GIGABYTE OLED monitor from the power outlet when using " GIGABYTE OLED Care - Panel Protect". GIGABYTE OLED monitors automatically perform the “GIGABYTE OLED Care - Panel Protect” cycle after every 4 hours of cumulative use to extend the longevity of the panel.
- ■ Burn in Judgement criteria: △Luminance ≦3.5% @ 50% gray (at “Peak 1000 nits” mode)
Interesting warranty statements by Gigabyte, sounds like they can deny burn in coverage just by using it as a computer display that displays the same fixed image for extended periods.
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