Gigamon gigavue-420 password reset help

[michaelnwr]

My company just recently purchased a used GigaVue-420 by Gigamon, and it is password protect with something other than the default root/root123.
Could anyone help me with the process to restore these thing back to the default configuration?
I contacted Gigamon support, and they will not help unless I pay for a service contract.
I figured out how to get into the RedBoot bootstrap (ROMRAM) by using CTRL-C, but that is about it.

Any help would be much appreciated.

Thanks,
Michael.

 

[senkasaw]

If you have already contacted Gigamon then I am afraid the only advice you will be able to get here is to contact the entity you bought it from. We have no way of knowing how you actually acquired the hardware...sorry.

 

[InvalidError]

Contact whoever your company bought the device from and ask for their password. If the seller is unreachable or unable to provide the password, your company may have purchased stolen goods.

 

[COLGeek]

Discussions on how to bypass security measures are not allowed on Tom's Forums. Doing so is a violation of forum rules.

Contact the previous owner for the info or purchase a service agreement with Gigamon. If for legitimate use, your company should have no issue purchasing support for the device.